“The property is in desperate need of an update and a thorough clean. To be honest I was shocked when we walked in based on the previous reviews that I had read. Our cabin had a terrible smell. We sprayed it down with air freshener several times. The unit overall wasn’t really clean. The bed mattress looked like it had seen better days. To be honest we couldn’t wait to get out of there. I understand that it’s a motel at a budget rate however cleanliness is top priority. The bathroom window was……
“The cabin was clean and warm but I was glad I took my own doona as this is snow country.. the one negative is that there was no potable water supplied as the cabin is on bore water. Because I booked on Expedia I did not consult the website and nor did the first host message say I had to bring my own drinking water ( why should I look for other messages after that?) and on arrival I was told I could buy a 4 lt water for $8. In my view there should at least be a 1tl bottle provided or a jug in the……
“Contact was via a buzzer on arrival & the telephone wasn’t answered on the day we left. We left a message with no response
The place was ok with signs of refurbishing, but very dated
If you are only intending to use the place to sleep it’s sufficient
Will look elsewhere next time we’re in Benalla”
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