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关于罗伯逊花园凯艺酒店的点评

4.5 out of 5
罗伯逊花园凯艺酒店
281 Kessels Road, Nathan, Robertson, QLD

点评

9.0

非常棒

10 分 - 超赞。265 条好评，共有 450 条点评" "
8 分 - 还可以。151 条好评，共有 450 条点评" "
6 分 - 一般。23 条好评，共有 450 条点评" "
4 分 - 很差。7 条好评，共有 450 条点评" "
2 分 - 糟糕。4 条好评，共有 450 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

XiaoLing

6/10 一般

Andy

商务旅客
满意：员工和服务
2022 年 5 月入住 8 晚
BT 于 2022年06月13日 的回复
We would like to thank you for taking the time to complete the online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 超赞

Li jin yi

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 1 晚
BT 于 2022年06月13日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel Robertson Gardens.

10/10 超赞

Kam Kuen，香港

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
環境很好，地方很大，房間整潔，到大商場都是15-20分鐘，很方便。
Dear Kam, thank you for your nice comments. we are glad you enjoyed your stay and hope you had a lovely walk through our native Australian gardens. We also feed the parrots in the mornings which is wonderful for taking photos. Next time you are in Brisbane, we hope that you will stay with us. Warm wishes, and safe travels

10/10 超赞

TONG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Damien

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good customer service let me check in early the room was really well kept at a reasonable price, would recommend to anyone.
2024 年 5 月入住 1 晚

10/10 超赞

Qiyu

2024 年 4 月入住 3 晚

10/10 超赞

George

2024 年 4 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Reasonable rates, clean and friendly
2024 年 2 月入住 1 晚
Flavia 于 2024年04月11日 的回复
Thank you for your 10/10 review. We’re so glad you had such a wonderful stay and we hope to see you again soon!Many thanks,

8/10 还可以

Edweena

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The grounds were beautiful, loved the gardens in front of the rooms. The check in staff member was very helpful and polite. Loved being able to get room service. The shower could be updated. The restaurant food was average, but convenient and a good choice of meals. The breakfast buffet is great. Overall we enjoyed our stay. Clean, quiet, great location, beautiful gardens and friendly staff. we are planning to stay there again.
2024 年 2 月入住 2 晚

10/10 超赞

Amy

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is the second time we have stayed here. Very clean and friendly staff.
2024 年 1 月入住 3 晚

10/10 超赞

Daicos

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 5 晚
FO Team 于 2024年01月21日 的回复
Hi Kylie, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

8/10 还可以

Russell

2024 年 1 月入住 1 晚

10/10 超赞

David

满意：服务设施
2024 年 1 月入住 1 晚
FO Team 于 2024年01月21日 的回复
Hi David, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

4/10 很差

Philip

与家人及幼儿出行, 与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Clavel

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
we always book here as we wont have prob for food option and this is always close to where we need to be
2023 年 12 月入住 1 晚

8/10 还可以

Bhavna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Honest review
Lovely place, the room i stayed in had no phone active which was a downside, so no room service unless you use your personal phone to contact the main line. Staff were helpful, i did ask for a late checkout, so i could have a swim. Late check out 10:15 am. $100 cash deposit is required on arrival, and is returned within the 10 business days. All in all, lovely place. As i was travelling solo i enjoyed it.
2023 年 11 月入住 1 晚

10/10 超赞

Lindsay

满意：清洁度、员工和服务、服务设施、住宿条件和设施
If there was any thing wrong it was fixed. I REPORTED AN ELECTRICAL FAULT IN ROOM 61,THE TOASTER CAN BE USED WITHOUT TURNING THE POWER ON.AND IT WAS NOT FIXED WHILE I WAS THERE.
2023 年 11 月入住 4 晚

10/10 超赞

Justin

满意：住宿条件和设施，员工和服务
Great
2023 年 11 月入住 2 晚

8/10 还可以

Danny

与配偶出行
满意：清洁度
The cleaners were very helpful
2023 年 12 月入住 1 晚

10/10 超赞

Jeff

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

Anabelle

2023 年 11 月入住 4 晚
FO Team 于 2024年01月21日 的回复
Hi Anabelle, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

8/10 还可以

John

2023 年 11 月入住 1 晚
Jett 于 2023年11月19日 的回复
Hi John, thankyou for the review, we hope to welcome you back to Robertson Gardens in the future.

10/10 超赞

Kylie

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚
Julie 于 2023年11月16日 的回复
Hi Kylie, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

8/10 还可以

Julie

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Julie 于 2023年11月15日 的回复
Hi Julie, Thank you for your positive review. Stay Safe

8/10 还可以

Stephen

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Over priced, evidenced by the empty rooms. Pity because they could have filled it at a reasonable price. No walkable access to any other facilities/food. The restaurant provided a beautiful meal at a premium but the staff were under trained (which is a nice way to say it).
2023 年 11 月入住 1 晚
Julie 于 2023年11月12日 的回复
Hi Stephen, we are very sorry for your past experience. I hope next time will be a better one.

10/10 超赞

Jerome

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel to stay at with easy access to and from the QE2 hospital
2023 年 11 月入住 1 晚
Julie 于 2023年11月11日 的回复
Hi Jerome, Thank you for leaving us an awesome review. Stay safe

6/10 一般

真实旅客

满意：住宿条件和设施，清洁度
不满意：客房舒适度，员工和服务
Not great!
Have stayed here before, but this was my first time in a standard room. The villas (bedroom apartment) was pretty good, but my latest stay in the motel room was a very different experience. The room was clean, but unbeknown to me the freezer was turned off. I had to throw out some grocery items the next day that had thawed out. That might be the previous guests fault though. The hot water in the shower took an eternity to get going. The advert for the room said ‘soundproof rooms’. It was anything but. The traffic noise from trucks and motorbikes was incredible, even with all the windows closed. Also I heard loud slamming doors, lots of noise from the neighbour through the wall (yelling, baby crying etc), voices from people walking past my room, and the sound of someone with huge feet regularly walking up and down the stairs (perhaps Bigfoot really does exist?!) Couldn’t find any place outside to recycle, only a recycle bin for bottles and cans. Asked for a late checkout but was told it was something that could only be requested on the day of departure. Despite lots of vacancies they would only offer me maximum 30 mins ‘for free’. Most hotels offer late checkouts of up to 2-3 hours without charge, especially to regular guests, AND it can be arranged the day before too. Can’t say I felt appreciated during this stay. If you’re going to stay here, get yourself a Villa.The motel room experience was totally horrible.
2023 年 8 月入住 4 晚
Julie 于 2023年11月7日 的回复
Hi, I had a look at your booking request and you requested a room upstairs that facing the road. Regarding your late check out, due to the high volume of occupancy we limit the late check out so our housekeeping staff will have time to clean the rooms by 2pm. We are sorry for the bad experience, please don't hesitate to see us in the reception if you have any concerns and we will try to sort things out. Thank you. Regards

10/10 超赞

Destiny

2023 年 10 月入住 1 晚
Julie 于 2023年11月7日 的回复
Hi, Thank you for leaving us an awesome review. We are glad that you did enjoy your stay with us. Stay Safe

8/10 还可以

Steve

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and modern
2023 年 10 月入住 1 晚
Jett 于 2023年10月28日 的回复
Hi Steve, thank you for the review, we hope you know our reviews go into improving our services.Kind regards, Reception

8/10 还可以

Robert

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Jett 于 2023年10月22日 的回复
Hi Robert, thankyou for the review!

10/10 超赞

Lynn

满意：清洁度、员工和服务、住宿条件和设施
I liked the convenience to the hospital
2023 年 10 月入住 2 晚
Jett 于 2023年10月21日 的回复
Hi Lynn, thankyou for the review! glad you enjoyed your stay.

8/10 还可以

Liyin，Killara

与配偶出行
满意：清洁度、员工和服务、服务设施
Generally good
2023 年 10 月入住 3 晚
Jett 于 2023年10月20日 的回复
Hi Liyin, thankyou for the review!

6/10 一般

Michelle

2023 年 9 月入住 1 晚
Julie 于 2023年11月7日 的回复
Hi Michelle, thank you for your review. I hope next time we will be able to achieve your 5 star review during your next stay. Stay Safe

10/10 超赞

Joe

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not the Cheapest option, yet great if you want to stay in this location (close to Mt Gravatt)
2023 年 9 月入住 1 晚
Jett 于 2023年10月2日 的回复
Thank you Joe for leaving us a review. We hope to see you again in the near future.

8/10 还可以

Kylie Anne

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The service was fantastic! Perfect for access to sporting venues.
2023 年 9 月入住 6 晚
Jett 于 2023年10月2日 的回复
Thank you Kylie for leaving us a review. We hope to see you again in the near future.

8/10 还可以

Oriano

满意：员工和服务，清洁度
Very good front desk staff. Very helpful. Did note that tv reception in my villa was poor in main roo. Ok in bedroom. Might need some attention.
2023 年 9 月入住 1 晚
Jett 于 2023年09月25日 的回复
Hi Oriano, Thankyou so much for the kind review, we hope to welcome you back to Robertson Gardens in the future.

10/10 超赞

Ritesh

与配偶出行
满意：清洁度、员工和服务、服务设施
Need to upgrade wifi set up
2023 年 9 月入住 4 晚
Jett 于 2023年09月13日 的回复
Hi Ritesh, thankyou for the review, we hope to welcome you back to Robertson Gardens in the future.

10/10 超赞

Craig

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very pleasant stay, bed was comfy, staff were super friendly and the food was very delicious. Would stay again in a heartbeat.
2023 年 9 月入住 1 晚
Jett 于 2023年09月13日 的回复
Hi Craig, thankyou for the review, we hope to welcome you back to Robertson Gardens in the future.

6/10 一般

Semyual

不满意：住宿条件和设施，员工和服务
Stayed 2 night and wash basin was blocked. Maintenance team wasn’t available until next day afternoon. 4 star hotel should have a ability to solve this type of problem within 1 to 2 hour, while it took 1 day to solve it.
2023 年 9 月入住 2 晚
Jett 于 2023年09月4日 的回复
Hi Semyual, I apologise that your stay was not what you expected, and I hope you know that your feedback is being used to help improve the hotel for future guests.

10/10 超赞

Miller

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A motel to come back again
2023 年 8 月入住 2 晚
Jett 于 2023年09月1日 的回复
Hi Miller, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards, Reception.

10/10 超赞

Sherry，NCD

2023 年 8 月入住 7 晚
Jett 于 2023年09月16日 的回复
Hi Sherry, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

8/10 还可以

LEAFA

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were excellent and accommodating. Especially the chef, Marie and sorry if I spell her name incorrectly Chom? Rooms were clean and tidy and it was nice and quiet
2023 年 8 月入住 3 晚
Jett 于 2023年08月25日 的回复
Hi LEAFA, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

10/10 超赞

Melissa

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Jett 于 2023年08月21日 的回复
Hi Melissa, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

10/10 超赞

Sung Ho

商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 4 晚
Jett 于 2023年08月21日 的回复
Hi Sung, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

8/10 还可以

joon ho

2023 年 8 月入住 1 晚
Jett 于 2023年08月21日 的回复
Hi Joon, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

8/10 还可以

Rebecca

与家人出行
满意：员工和服务，清洁度
Room was comfortable and clean. Only complaint is walls are thin and can hear your neighbours conversations.
2023 年 8 月入住 3 晚
Jett 于 2023年08月21日 的回复
Hi Rebecca, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

10/10 超赞

Leonard

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff are very h
2023 年 8 月入住 1 晚
Jett 于 2023年08月12日 的回复
Hi Leonard, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

8/10 还可以

Tieri

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was spacious, everything was in the room. The property was safe and quiet. We did enjoy our four nights stay..
2023 年 8 月入住 4 晚
Jett 于 2023年08月10日 的回复
Hi Tieri,Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
So peaceful and comfortable. The staff were helpful and very accomodating.
2023 年 7 月入住 4 晚
Jett 于 2023年08月10日 的回复
Hi there,Thankyou so much for your lovely review! we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.