Chicago Broadway Playhouse Hotels

"Centrally located hotel with breakfast included. Reasonable pricing for a new hotel. Recommended "

"Great location for our first time visiting Chicago. Nice room and friendly staff. The views amongst the other tall buildings was beautiful. I'd definitely stay here again."

"We had a pleasant stay at this nice hotel with friendly staff. My only complaint was that because I went thru a 3rd party (Expedia) I did not get Hilton points! One of the reasons I chose this place was because it was a Hilton property. Good location."

"The manager was mean and not understanding and had horrible customer service. The towels had stains on them. The carpet smelled mildewy. Just definitely did not look like a 4 star hotel."

"Great view"

"Very satisfied stay with great location, nice staff, and clean room. We accidentally forgot to close our room door all the way, and the security guard knocked our door to check in."

"Front desk was incredible helpful and friendly. The location is incredible. The room was clean but the furniture and bed in my king room were well worn. Overall it was a great value for the location. "

"I rarely leave negative reviews, but this experience was extremely disappointing. I had a reservation at Hilton Chicago/Magnificent Mile Suites, but shortly before my stay, I was diagnosed with COVID-19 and was physically unable to travel or check in. Due to my condition and recovery, I unfortunately missed the cancellation window. I fully explained the situation to the hotel, sincerely apologized, and even offered to provide medical documentation. However, despite the exceptional circumstances, the hotel refused any flexibility whatsoever — no partial refund, no future stay credit, and no goodwill consideration. I understand cancellation policies exist, but I expected at least some level of empathy and customer care for a genuine medical emergency. The response felt very rigid and indifferent. This experience left a very negative impression, and unfortunately I cannot recommend this hotel based on how they handled the situation."

"Cool and perfect for our short trip to Chicago. Room was a bit small, but worked well to sleep in for two nights. The location on the magnificent mile worked perfect to accessing public transportation and tourist bus tours. Lots of great restaurants around the area and it was easy to walk everywhere from this spot. "