Beautiful property, absolutely great location, great amenities. I really could go on and on about this property and the great time we had...well most of us. So my best friend and his wife stayed downstairs in the front guestroom. The first morning he came out complaining of the mosquitoes the night before. He didn't recall getting bit, but had little bumps all down his arm. As the morning wore on he discovered more bumps over his body as well as on his wife. Then the swelling started. Swelling in the hands, the little bumps became lumps, I didn't know what was happening and someone suggested bed bugs. They went and pulled back the covers and the mattress and sure enough there was. Everyone else went and checked their beds and found no evidence anywhere else, but we had them take photos and videos of the bed bugs. They initially decided to move to an unoccupied room, but due to their discomfort and his wife's desire to go seek medical care to ease her symptoms (swelling and itching) they left the second morning into our 4 day trip. I related this information to the property management, when I told them I had photos and a video of my friends and the infestation they sent me their email to share the media evidence. Once they viewed it...crickets, no more communication, no apologies, no attempt to make it right for our friends. I was very disappointed in that outcome. I've been going to broken bow for over 15 years, this is the first time I have had an experience that was less than 5 star.... There's my justification for the lower stars on cleanliness and communication. I hope they have addressed it and are more willing to ensure the satisfaction of their customers even after they've been paid...