Our family is from DFW, who were taking a 1 st break this pandemic. The Cabin and its location were good, but the entire experience during the stay had a racist tone to it thanks to Creative Escapes LLC and their maintenance . We had a work commitment during the stay and had explicitly checked on the WiFi prior to arrival, as it had been mentioned on previous reviews on VRBO that it was an issue, upon checking was told YES. On arrival and throughout trip NO WiFi, we had to go find a cafe to work. The maintenance said will come day after and then blamed the Oklahoma state and then finally told ‘well we don’t guarantee WiFi’- different from what’s advertised on website and communications. We had issues with the property lights and not knowing what was included with the cabin, and for each when we reached out to the property management company they were condescending, claiming since they own 200 properties we don’t know where what is in each house’. then the refrigerator water stopped working- as much as I didn’t want to call them, had to ... response was - ‘what now with the lodge?’... this ticked me off completely- had 4 kids and 2 elderly parents.. I had called him out and then he proceeds to say- parts are in back order and excuses, says he’s ‘only’ the maintenance guy for creative escapes LLC. Final straw was the part where it was racist as it gets..., we were packed up to leave and getting in car - when the a guy comes racing down the driveway, jumps out of his pickup claps real loud and yells “get out, get the F out of here”!!!!!, andale,andale” and started walking towards angrily.
Everybody was soo shaken since we had the kids and our older parents in the car and any which way we could have gone this would have only gone worse. We are looking into what actions we should be taking against this person/company as they have just not been rude but swore to us and for what!? I want to make it clear we were delayed in our check out - 11:30 instead of the 11:00, thanks to having to drive out to Broken Bow to complete work, we were all loaded and getting ready to leave when this happened.
If you’re traveling with kids, older people I WOULD caution against using Creative Escapes LLC properties. There are plenty of other options in the area and I plan to use someone else for next time. While I understand there is some amount of issues anticipated with VRBO stays, this by far has been a very disturbing stay to say the least. Extremely rude, racist.