Brooklyn Center Spa Hotel

"Majority of the fitness room equipment was out of order. The hot tub was broken and drained. And the room a/c was loud and the toilet leaked"

"Breakfast had a long line and pool was often very busy. Bathroom was great! It was nice to walk to the mall. "

"Bummed we couldn’t use our Expedia rewards coupon at the restaurant.. it was too busy but not their fault.. lovely hotel.. perfect location.."

"Good"

"My room did not appear clean enough, a lot of smoke smell coming in from other rooms. The smell of marijuana and other drugs was so strong from other rooms. The vent picks up the smell. The smoke dectector in my room was missing from the cealing. As many times as I complained it was not resolved. Even though the condition of the property was poor overall, the staff were nice. I think they need to hire more staff to serve the clients more efficiently. It looks like they only have 2 staff for house keeping and there is no way 2 individuals can effectively clean all the rooms. "

"The corner room I requested was GREAT. It was large, plenty of walking around area, sectional sofa, air worked great, spacious and very comfortable bed. The staff was super nice as well. A few small issues, there was no way to stop water from exiting the shower door so always a puddle after a shower. The toilet decided when it wanted to flush and the friggin remote to the TV, I wanted to throw it out the window. Luckily, the Hilton app has TV functions, so I just used my phone to control the TV. There is not a lot around this hotel as far as shopping or restaurants. There are some, but not many and the only one on the property is pretty sparce. It looks like the area around the hotel was once very vibrant but not anymore. On that note, room service was quick! And the food was wonderful so I just ate in my room all three nights. No complaints and tried something different each night."

"Nice stay"

"Great experience!"

"We really like this hotel. Warm staff. Superbly decorated rooms. It took awhile for the hot water to get to the 12th floor, but this is more suggestion (to install a pump system) than a critique. In-and-out parking worked slick. We'll be back! PWM"