Cleveland Brunswick Auto Mart Arena Hotels

"Visibly the hotel looks pretty nice. The reason I booked this hotel was because I was going to be in the area for spring break and it had a swimming pool which unfortunately I found out at check-in, that the pool was down for maintenance. Some type of a disclaimer or posting on the website or in confirmation emails regarding this would’ve been nice. The room itself was clean and nice, but the plumbing not so much. The sink had no hot water. The shower faucet had a constant drip, and the whole thing was shaking with inside the wall. The sink also had a very slow drain to it. I did inform the woman at the front desk at checkout of these issues, and she said that she would notify the manager and have them contact me which no one ever did. As I was walking out with my kids, there was a gentleman mopping the floor, and wasn’t too pleased that we walked on his wet floor as we were walking out. To some degree, I can understand his frustration but at the same time I would not be mopping the floor, literally at the busiest time of the day which would be checkout time. There wasn’t exactly anywhere else for me to walk either. Breakfast was…. Meh "

"A passing hotel, but it is very worn out, it has no cleaning and everything smells of chlorine. You can perfectly hear the noise of the cars passing through the Avenue, noisy"

"I love main stay in general. Our coffee pot didn’t work, but there was always some in the lobby, and "

"Things in room were broken. Lights didn’t work and it was unclean. There was toilet paper in the toilet and it looked like someone had used it prior to me being there. 0/10 will not stay again "

"I am writing to bring to your attention an unfortunate experience during our recent stay at the Crowne Plaza Cleveland Airport by IHG on April 3rd. Upon arrival, I was met by a front desk agent (white male, older with glasses) who displayed unprofessional behavior, including using inappropriate language immediately after a phone call and maintaining a dismissive attitude toward me. When I inquired if there was an issue, he did adjust his demeanor; however, the initial interaction was concerning. We had reserved two rooms on the second floor, traveling with three senior citizens and two children. Shortly after check-in, we were informed that the elevator was out of service. This presented a significant inconvenience for our group and impacted our overall experience. Additionally, I noticed that the condition of our rooms did not appear to meet Marriott standards. I have photographs that I would be happy to share for your review. There was no receipt sent upon checkout, even after requesting an email. I wanted to bring this to your attention, not only to address the immediate issues but also to ensure that future guests do not encounter similar challenges. While I understand that operational issues can occur, the combination of unprofessional staff behavior and facility limitations made our stay difficult."

"It is okay but it could be better with very little "

"Hotel was very nice but, Very disappointed😢the pool and hot tub was closed we should of got an email specially when we have kids"

"Awesome staff"

"TV didn’t have signal for hours was in my room bored "