Buccoo Hotel with Pool

"It was visible but did not use the pool"

"Disappointed overall. Did not get access to our room until after 4, although check in was at 3. No decaf coffee or tea available. I requested towels twice on saturday, once in early morning, once around 3pm and both times they were being laundered. A resort should have enough towels for its guests. No cream for your coffee at breakfast. On a positive note the view was beautiful, the hotel was beautiful but tired. Needs a refresher. Overall not worth what we paid."

"I did not go to the spa, but the pool was a comfortable area"

"Magdelena Grand never fails to satisfy to our every need whenever we vacation there. From the warm hospitality to the exquisite menus, you will always regret not staying longer. "

"We thoroughly enjoyed our time here. Rooms and all the grounds were kept very clean and tidy. The staff was quickly responsive and friendly with all our needs. The continental breakfast was delicious and plentiful. The pool area was pristine for relaxing and swimming. although the restaurant only served breakfast (restaurant was not open lunch & dinner) and the swim up bar inside the pool was not open, staff was readily available at the bar, which is right next to the pool. Staff assisted us with their corporate WiFi use, so we had WiFi service on all the grounds (rooms included). The tennis courts are not kept up too well - there are some cracks that have been patched & some that haven’t. (We still managed to play some light tennis on them without much issue.) The place is “outdated,” as stated in reviews I read prior. However this did not mean dirty, non-functioning or uncomfortable. There are several restaurants in walking distance & the direct access to a very quiet beach was amazing. We would definitely return."

"Room was in good condition. Staff were extremely friendly and courteous and worked as best as they could within a the many flaws of the hotel. Ice machine broken, bar unmanned, room service every other day, ineffective communication between room and front desk (had to use WhatsApp) no tv (had to use your personal streaming like Netflix) and when it wasn’t working, no maintenance available until 11:00 pm that night. No food available at beach front bar on the first day. Shout out to Jamal who went over and beyond to accommodate for the flaws and made the stay bearable. Sad to see such a previously prestigious site in this condition. "