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Reviews of Central Hotel, Trademark Collection by Wyndham

4 out of 5
Central Hotel, Trademark Collection by Wyndham
13 Brezoianu St., Sector 5, Bucharest

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 15 reviews" "
Rating 8 - Good. 7 out of 15 reviews" "
Rating 6 - Okay. 1 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 2 out of 15 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Dolores

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Alina Constantin on 8 Apr 2024
Dear Mrs. Dolores,Thank you for being kind and taking the time to give us one review.We do our best to make all our guests a pleasant stay at our hotel and we want to improve after you leave, your opinion is most important to us.Best regards,

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 4 nights in Jan 2024

10/10 Excellent

Serena Punue, Delran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staffs were extremely nice and help full. Room and bathroom was very clean and good size. The location was prefect, walkable to tourist attractions and restaurants.
Stayed 5 nights in Jul 2023
Response from Mihaela Popescu on 24 Jul 2023
Dear Mr. Matthew,Thank you very much for taking the time to share your wonderful feedback.I am so delighted to know that you have enjoyed your stay. I am also thrilled to see that our associates made you feel so well looked after. I will ensure to share your wonderful words with our team who would be encouraged by your kind feedback.On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Central Hotel Bucharest!Sincerely yours,Mihaela PopescuGuest Relations Manager

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older property but with character. The room had a suite vibe to it. Location is great for access to downtown. Staff was helpful but limited in what they could do. Very basic overall but good for the money spent.
Response from Mihaela Popescu on 9 May 2023
Dear William,Thank you for choosing our property for your stay in Bucharest.It has been a pleasure having you as our guest.We are so glad to hear that you appreciated the atmosphere and design of our renovated hotel, the location and also thank you for your kind words about our lovely team.This is the main ingredients for a succesful hospitality effort.We are very much looking forward to welcoming you back in the near future!Best Regards,Mihaela Popescu

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Mihaela Popescu on 9 May 2023
Dear Guest,We are grateful for your feedback!Our happines comes from your feelings and experience you share from staying at Central Hotel.We are more than delighted if you felt so great here and we promise to always meet all your expectations!We are looking forward to welcoming you again!Best Regards,Mihaela Popescu

10/10 Excellent

Avtar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 3 nights in Sep 2022
Response from Mihaela Popescu on 9 May 2023
Dear Avtar,Thank you for taking time to share your experience following your stay.It has been a pleasure having you as our guest.Providing the highest level of hospitality is our number one priority.You can be assured that i will share your excellent review with the entire team and we will be delighted to welcome you back!Best Regards,Mihaela Popescu

10/10 Excellent

Antonio Eusebio

Stayed 1 night in Mar 2024
Response from Alina Constantin Guest Relations Manager Central&V on 15 Apr 2024
Dear guest,Thank you for choosing our hotel and for your recent stay. We hope you enjoyed your time here and that you will return soon.We do our best to make all our guests a pleasant stay at our hotel and we want to improve after you leave, your opinion is most important to us.Best regards,

10/10 Excellent

Bent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mihaela Popescu on 17 Jul 2023
Dear Mr. Bent,Thank you very much for awarding us a 10 out of 10 review.I am delighted to read that you had a perfect stay with us, and I look forward to welcoming you back again soon.Kindest regards,Mihaela PopescuGuest Relations Manager

2/10 Terrible

Alessandro

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Abbiamo avuto diversi problemi, non ci hanno rifatto la camera, non ci sono venuti incontro per i problemi di perdita della camera che ci è costato 60 euro in più, era una suite e non c'erano ciabatte ne cambio caffè mentre i nostri amici che avevano una camera regolare si . La risposta del personale, tra le righe, era sempre la stessa: Sostanzialmente "arrangiatevi". Nessun supporto, nessun venirci incontro per i disagi. Assolutamente sconsigliato.
Stayed 2 nights in May 2023
Response from Mihaela Popescu on 15 May 2023
Dear Mr. Alessandro,First of all, thank you for choosing Central Hotel, and also thank you for the feedback provided!Your feedback has been shared and forwarded to our Housekeeping management and took measures in order to prevent this kind of happenings in the future.We are very sorry to know that your stay at our hotel was below satisfactory and that you were disappointed with the hospitality of our staff. Providing the highest level of hospitality is our number one priority.We are here to serve our guests and we are very sorry that you didn’t experience this dedication which, is not our usual behavior.Please be assured that I shared with the entire team your precious review.Please kindly accept our sincere apologies for the inconvenience experienced. I really hope that you will give me the chance to contact you directly.Kind regards,Mihaela PopescuGuest Relations Manager

8/10 Good

Turgay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merkeze yakin, personelin arkadas canlisi ve hizmetin guzrl oldugu donem.
Stayed 4 nights in May 2023
Response from Mihaela Popescu on 15 May 2023
Dear Mr.Turgay,We appreciate your amazing feedback and we thank you for taking the time to share your experience with us. We are also delighted to hear that you are pleased with the great location of our hotel, a few minutes walk from Old City and we are grateful for your compliments on our team members, whose kindness and helpfulness are one of our hotel s greatest strengths and we promise to congratulate them all on your behalf for their contribution to your well-being whilst in our hotel. We are looking forward to hosting you again in the future!Best regards,Mihaela PopescuGuest Relations Manager

8/10 Good

nilay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel bir deneyim
Merkezi bir yerdeydi otel, gezeceğiniz yerlere yürüme mesafesi çok rahat gidebiliyorsunuz. Otel bence konforluydu. Sadece geceleri geç saatlerde sokak-caddeden gereksiz bağırış sesleri gelebilir, bu sizi korkutmamalı, ve bu durumun otelle hiçbir alakası yok. Kahvaltı çeşitliydi, ancak biraz daha lezzetli olabilirdi, tek dezavantaj durum buydu sanırım :) Tüm çalışanlar oldukça güleryüzlü ve pozitiflerdi, herkese çok teşekkür ederiz!
Stayed 2 nights in Dec 2022
Response from Mihaela Popescu on 9 May 2023
Dear Nilay,Thank you so much for taking your time to review our hotel and thank you for letting others know about your positive impression regarding friendliness of our staff, the good breakfast choices and location.We are more than delighted that you enjoyed your stay with us.We still strive ourselves to meet all the quality standards so that you have a nice and relaxing stay at our hotel.Your positive feedback made us feel that our efforts to provide quality service have been rewarded by your satisfaction! We hope to welcome you again in the near future!Your sincerely,Mihaela Popescu

2/10 Terrible

maria elena

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel deja mucho que desear. Si bien es cierto que el hotel acaba de ser renovado, le faltan muchas cosas aún por pulir y una buena limpieza. Hay polvo de la obra por todos los lados, y en cuestión de servicios tampoco se han esmerado mucho: Las camas son muy pequeñas, la ropa de cama se queda corta, solo nos pusieron amenities para una persona cuando la reserva era para dos, no hay repisa en la ducha para dejar el jabón, no nos hicieron la habitación en todo el fin de semana, la habitación da a una calle extremadamente ruidosa. La verdad es que por el precio pagado, me esperaba mucho mas
Stayed 2 nights in Nov 2022
Response from Mihaela Popescu on 9 May 2023
Dear Maria Elena,First of all, let me take the opportunity to thank you for the time taken in providing us with your feedback.We are glad to hear that you enjoyed the design of our renovated hotel.We certainly try to keep the rooms at high quality standard and your feedback has been shared and forwarded to our Housekeeping management.We urge guests to share any concerns they have at the time so that we may deal with the matter immediately.Please accept our sincere apology and we hope to be able to welcome you again and regain your trust!Best Regards,Mihaela Popescu

4/10 Poor

Christel

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Well located hotel, front desk staff was ok, cleanliness was ok, but: no sound isolation internally, room window was broken, almost no light in the room, didn't close properly, shower flooded the bathroom, breakfast staff wouldn't answer to greetings, common toilets barred by garbage bags, but they would still tell you to go there. Many of these things could be solved rather easily, wouldn't recommend until they are fixed.
Response from Mihaela Popescu on 9 May 2023
Dear Christel,Thank you for taking time to share your feedback with us.It is a pleasure to read that you appreciated the location and friendliness of our hosts.As a valued guest, we see that there is room for impruvement based on your feedback.I inform you that all the mentioned inconveniences have been resolved.Please accept our apology for not meeting your expectation during your stay.We are truly sorry you had issue with the noice.We will make sure it won't happen again next time you decide to visit us and we will assign you a quiet room with a view of the inner courtyard.Hope to see you soon!Best Regards,Mihaela Popescu