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Reviews of Grand Hotel Bucharest

5 out of 5
Grand Hotel Bucharest
Bulevardul Nicolae Balcescu, Bucharest, Bucharest

Reviews

8.6

Excellent

Rating 10 - Excellent. 80 out of 142 reviews" "
Rating 8 - Good. 38 out of 142 reviews" "
Rating 6 - Okay. 13 out of 142 reviews" "
Rating 4 - Poor. 6 out of 142 reviews" "
Rating 2 - Terrible. 5 out of 142 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well-staffed hotel. Room and bathroom were clean and well kept. Lobby area was beautiful and inviting.
Stayed 4 nights in May 2024

10/10 Excellent

Alexandru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is awesome. Clean and neat hotel and room. Very friendly personnel. Highly recommended.
Stayed 1 night in May 2024

8/10 Good

Frankie, San Francisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Helpful front desk staff, room cleaning missed a few items, failed to refill Kleenex box, tea bags and shampoo and bath gel, soap, etc. shower door leaked badly, whole floor in front of bathtub got all wet! Handheld shower diverter didn’t work. Paid breakfast was good.
Stayed 2 nights in May 2024

6/10 Okay

Momin Mohammad, MILTON

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
Room was cleaned only once during my 3 day stay. Dirty towels were on the floor after the room was serviced. Water, tea/coffee wasnt replaced. Very limited options for lunch and dinner. Had Lunch ince and were were served with tge wrong dish. Slow and horrible service in the restaurant
Stayed 3 nights in May 2024

10/10 Excellent

Qingmei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, only two minutes walking to the metro station. The front desk staffs are very friendly and helpful. Breakfast have a lot of choice.
Stayed 4 nights in Apr 2024

2/10 Terrible

Claudia

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Everything old and dirty room. In the morning they lost the power and my curl iron burn out and I tell to the front desk and they didn’t care much….
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Amenities
The good breakfast service and the friendly staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Flavius Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel on walking distance of city centre
Stayed 4 nights in Mar 2024

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

dragos stelian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable experience Highly recommended
Stayed 9 nights in Mar 2024

8/10 Good

Roxana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

10/10 Excellent

ADINA, NEW YORK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Robert the Front desk manager was amazing and helpful
Stayed 3 nights in Feb 2024

10/10 Excellent

ADINA, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it , super convenient to everything. Staff amazing. Alex in Corso restaurant and 21 lounge was amazing !!
Stayed 5 nights in Feb 2024

6/10 Okay

Haroon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not to bad but was very old hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent quality, friendly hotel, with great leisure facilities, close to the centre of Bucharest.
Stayed 1 night in Feb 2024

10/10 Excellent

Everard

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is under renovation due to change of ownership. I suspect it will return to its former glory very soon
Stayed 9 nights in Feb 2024

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excessive charges
EUR 24 for breakfast and EUR 10 for parking overnight.
Stayed 1 night in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always, a good visit. Everything worked well
Stayed 4 nights in Jan 2024

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

hamid

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Got tricked by it Star rating !
We booked for two night for its location in October 23 to 24 2023. First night first discovery AC doesn’t get below 24C when outside temperature is 27C. Got a false hope of repair. Never happened. Second discovery , hotel room phone system not working for days. I have to come down from 16 floor to get service or complain . Thirdly. Missing hair dryer from room . I don’t believe it’s recommended as five star facility?
Stayed 2 nights in Oct 2023

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Management was super. Helpful in every way and very courteous. The is a mess however. Graffiti EVERYWHERE and air pollution ifs high. Local government needs to encourage citizens ans business to clean up the town.
Stayed 9 nights in Oct 2023
Response from Guest Sevice on 25 Oct 2023
Dear Douglas,Thank you for choosing to stay at Grand Hotel Bucharest and for taking the time to share your feedback.I will certainly share your positive comments with the entire team and I am convinced they will be delighted to learn that they managed to impact in a positive way your experience with us.Kind regards,Michelle ZamfirGuest Relations Manager

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Sevice on 25 Oct 2023
Dear Manal,Thank you for choosing Grand Hotel for your stay in Bucharest and for your positive rating.We hope that you had an overall enjoyable stay and we are surely looking forward to welcoming you again in the future.Kind Regards,Guest Relations Department

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WiFi was very limited
Stayed 1 night in Oct 2023
Response from Guest Sevice on 25 Oct 2023
Dear John,Thank you for choosing Grand Hotel for your stay in Bucharest and for your positive rating.We hope that you had an overall enjoyable stay and we are surely looking forward to welcoming you again in the future.Kind Regards,Guest Relations Department

10/10 Excellent

Valentin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Sevice on 25 Oct 2023
Dear Valentin,Thank you for choosing Grand Hotel for your stay in Bucharest and for your positive rating.We hope that you had an overall enjoyable stay and we are surely looking forward to welcoming you again in the future.Kind Regards,Guest Relations Department

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Sevice on 25 Oct 2023
Dear John,Thank you for choosing Grand Hotel for your stay in Bucharest and for your positive rating.We hope that you had an overall enjoyable stay and we are surely looking forward to welcoming you again in the future.Kind Regards,Guest Relations Department

8/10 Good

marc, lake worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heart of down town
Stayed 2 nights in Sep 2023
Response from Guest Sevice on 25 Oct 2023
Dear Marc,Thank you for choosing Grand Hotel for your stay in Bucharest and for your positive rating.We hope that you had an overall enjoyable stay and we are surely looking forward to welcoming you again in the future.Kind Regards,Guest Relations Department

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The premises were very clean
Stayed 1 night in Sep 2023
Response from Guest Sevice on 25 Oct 2023
Dear Guest,Thank you for choosing Grand Hotel for your stay in Bucharest and for your positive rating.We hope that you had an overall enjoyable stay and we are surely looking forward to welcoming you again in the future.Kind Regards,Guest Relations Department

4/10 Poor

ILIE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not 5*hotel
Stayed 9 nights in Aug 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Sep 2023
Response from Guest Sevice on 25 Oct 2023
Dear Charles,Thank you for choosing Grand Hotel for your stay in Bucharest and for your positive rating.We hope that you had an overall enjoyable stay and we are surely looking forward to welcoming you again in the future.Kind Regards,Guest Relations Department

10/10 Excellent

Maria

Stayed 2 nights in Aug 2023
Response from Guest Sevice on 25 Oct 2023
Dear Maria,Thank you for choosing Grand Hotel for your stay in Bucharest and for your positive rating.We hope that you had an overall enjoyable stay and we are surely looking forward to welcoming you again in the future.Kind Regards,Guest Relations Department

10/10 Excellent

Iaroslav

Stayed 1 night in Aug 2023
Response from Guest Sevice on 25 Oct 2023
Dear Iaroslav,Thank you for choosing Grand Hotel for your stay in Bucharest and for your positive rating.We hope that you had an overall enjoyable stay and we are surely looking forward to welcoming you again in the future.Kind Regards,Guest Relations Department

8/10 Good

Rex

Stayed 2 nights in Aug 2023

10/10 Excellent

Saul

Stayed 2 nights in Jul 2023
Response from GRM on 13 Jul 2023
Dear Saul,Thank you for choosing Grand Hotel for your stay in Bucharest and for your positive rating.We hope that you had an overall enjoyable stay and we are surely looking forward to welcoming you again in the future.Kind Regards,Michelle ZamfirGuest Relations Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from GRM on 13 Jul 2023
Dear Robert,Thank you for choosing Grand Hotel for your stay in Bucharest and for your positive rating.We hope that you had an overall enjoyable stay and we are surely looking forward to welcoming you again in the future.Kind Regards,Michelle ZamfirGuest Relations Manager

10/10 Excellent

reuen arie

Stayed 2 nights in Jul 2023
Response from GRM on 13 Jul 2023
Dear Guest,Thank you for choosing Grand Hotel for your stay in Bucharest and for your positive rating.We hope that you had an overall enjoyable stay and we are surely looking forward to welcoming you again in the future.Kind Regards,Michelle ZamfirGuest Relations Manager

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weekend ☺
Clean hotel,good facilities,friendly helpful staff
Stayed 3 nights in Jun 2023

8/10 Good

DAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning not cooling, air flowing but not cooling. Also prices at restaurant or for the items in the room fride very expensive.
Stayed 4 nights in Jun 2023

8/10 Good

Mircea

Liked: Cleanliness, staff & service, property conditions & facilities
The Reception desk could be more prompt in addressing requests (e.g., television in the room did not work), but I understand they are understaffed.
Stayed 9 nights in May 2023

8/10 Good

Petros

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Erika

Liked: Staff & service, room comfort
Disliked: Cleanliness
all the water flow ap from bathroom on the floor and the carpet
Stayed 2 nights in May 2023

10/10 Excellent

Haim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 3 nights in May 2023

10/10 Excellent

Shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

4/10 Poor

Emilio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property has an immense competitive advantage over its competitors, mostly due to its central location, easy access to all transportation and wonderful views. However, the hotel is dated, with very old finishes that have started to show its age - more like the Overlook Hotel of the East... The outdoor carpet looks like it has never been changed since the initial construction and people smoke in front of the entrance with disregard. The air conditioning was non-existent and I couldn't adjust the thermostat. Had to sleep with the balcony door open for eight nights. I'm not sure if this is a non-smoking hotel but I was initially given a room that smelled like a cigar parlor. Overall, the hotel is desperately in need of an overhaul of its amenities, look & feel, façade and infrastructure upgrades. The staff was great and super accommodating. But the need for capital investment for this trophy asset is quite evident.
Stayed 8 nights in Mar 2023

6/10 Okay

Yaniv

Business traveller
Disliked: Cleanliness, staff & service
Change the carpets
I expected more from the hotel. Price and level did not match. The carpet had many visible stains. And the room was very old
Stayed 2 nights in Mar 2023

10/10 Excellent

Sinisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with good position.Rooms are nice especially on highest floor with nice view.Room are clean and beds are very comfortable. Nice SPA with nice view on 22.floor. Club room are very good cause then you can enjoy hotel lounge on 21 floor. Hotel is on nice position next to National Theater
Stayed 4 nights in Mar 2023

8/10 Good

camelia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great stay!!!!!
Super clean and excellent service! And the view was exceptional!!!!! Not critical but still important...the air conditioning/heating needs some improvements! Location is perfect. Front desk friendly and helpful!
Stayed 3 nights in Mar 2023

10/10 Excellent

Lica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful hotel with huge comfortable beds & the fact that our room had a coffee machine in it made it even better :-)
Stayed 2 nights in Mar 2023

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023