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Reviews of Home2 Suites by Hilton Buffalo Airport / Galleria Mall

3 out of 5
Home2 Suites by Hilton Buffalo Airport / Galleria Mall
1999 Walden Avenue, Buffalo, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 536 out of 848 reviews" "
Rating 8 - Good. 200 out of 848 reviews" "
Rating 6 - Okay. 63 out of 848 reviews" "
Rating 4 - Poor. 27 out of 848 reviews" "
Rating 2 - Terrible. 22 out of 848 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

German, Maple

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, so clean, staff very friendly and helpful. We were amaze how good is the service. Breakfast so complete a lit options. Whole day coffee service
Stayed 2 nights in May 2024

10/10 Excellent

Judith D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The possibility of being able to use features in kitchen area if needed and on a longer stay was a bonus.
Stayed 1 night in Apr 2024

10/10 Excellent

Jo-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included and free parking. Really clean rooms. We will stay here again. 😁👍
Stayed 1 night in Apr 2024

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location off the hotel. Hotel is super clean and staff is very friendly. They also have a great selection for breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ramakrishnan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 2 nights in Apr 2024

6/10 Okay

Brittany

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
I didn’t realize that they didn’t have a hot tub. The pool is listed as heated but water is freezing. First room we was placed in had trash stashed next to couch bed, went to pool came back bathroom flooded from toilet while my daughter was in shower to me toilet looked like it wasn’t sealed to floor. Second room after flooding was not vacuumed had hair on bathroom floor. Beds were not comfortable at all, and the free breakfast even if you get up at 6 is still cold, looked half cooked. The breakfast workers eye you like a hawk, makes you feel so uncomfortable. A few of the staff was friendly but a couple had some kind of attitude and gave me very bad judgemental type of energy.
Stayed 2 nights in Mar 2024

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

LINDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and nice staff. Got the job done. I would stay again.
Stayed 1 night in Mar 2024

8/10 Good

Abeberell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, pool was fun for the kids
Stayed 2 nights in Mar 2024

10/10 Excellent

Adam

Travelled with family
Hotel was clean and updated. Staff was very helpful and friendly. Will definitely be staying there again!
Stayed 4 nights in Mar 2024

10/10 Excellent

Christina, Brampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Samantha and the team at the front desk were excellent- quick checkin, super friendly, and when we were missing bedding for the sofa bed, delivered it to our room within minutes. Breakfast was good- good variety for a continental. There were a bunch of families on site for a tournament and the kids were running the halls and screaming at all hours, interfering with the hotel staff/cleaning staff and playing tag between floors/mini-sticks in the hallways. The hotel staff did their best to manage them but the families seemed to think it was a playground. Convent overall, very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Sherra, Guelph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - clean rooms. Will stay here again on next shopping trip!
Stayed 2 nights in Mar 2024

10/10 Excellent

Giovanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value, nice size room with plenty of space for 5 adults. Breakfast was more than adequate. Coffee all day and cookies in the evening is a nice touch.
Stayed 1 night in Mar 2024

8/10 Good

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
Good location.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff
Stayed 1 night in Feb 2024

4/10 Poor

Amanda

I booked for the pool. Upon checkin pool closed til March!! Put it online at your site! I would have booked elsewhere!
Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Liked: Staff & service, property conditions & facilities
Super friendly staff that was ready for me late at night. Very nice clean and comfortable room. I was happily surprised at the quality. Ive had rooms 4x the price that were 4x less quality.
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Literally 35 mins to Niagara falls, Canada
Stayed 4 nights in Feb 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good access to NYS Thruway, yet not too far from Key Bank Center.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Liked: Property conditions & facilities
Clean! Polite staff!
Stayed 1 night in Feb 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Broken blinds, held up with duct tape, crashed down middle of the night, black stuff in the fridge, broken bathroom door.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, good amenities.
Comfortable hotel- clean with spacious rooms. The gym is well-equipped (including Peloton) and the location is convenient to many restaurants.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Joseph

Business traveller
Liked: Amenities
Excellent
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly comfortable and convenient.
Incredibly comfortable and convenient.
Stayed 3 nights in Jan 2024

6/10 Okay

Klaudia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
They are renovating so that’s good because the hotel just seems run down. Stains on the couches in the lobby, like a full cup of coffee spilled and it wasn’t cleaned. Also, bummer that they do not offer Splenda/Equal with the coffee, just knock off sweetener.
Stayed 2 nights in Jan 2024

2/10 Terrible

Ronnette

I reserved a king room got a double hallway and room smell like stinky feet
Stayed 1 night in Jan 2024

8/10 Good

Rosalea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very nice and had been very helpful. As we entered our room, the TV had a major crack/ damage on the screen. The phone was also not working. We asked the front desk for a change of room. They were able to give us a different room in 20-30 mins. Although, I would think that a manager would check the room prior to occupancy, right? The fitness center is open 24 hours which is really great. Breakfast that was inclusive is tasty and clean. We plan to go back every year to watch the Buffalo bills match and will be using this facility from now on.
Stayed 2 nights in Dec 2023

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok for a one night stay. Rooms are comfortable and big. Very convenient location for shopping
Stayed 1 night in Jan 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & spacious room
The gentleman working at the desk, Dejon (not sure of his spelling) was wonderful. There was some confusion at check in & our room was not ready at 4:00 pm. They took care of this as soon as possible & were accommodating. Our room was clean & spacious & perfect for our family of 4.
Stayed 2 nights in Dec 2023

10/10 Excellent

Angela

Stayed 1 night in Jan 2024

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Debbie

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
2nd stay here and was just as perfect as the first. Definitely our go to for a restful getaway
Stayed 1 night in Dec 2023

6/10 Okay

Vicky

Stayed 2 nights in Dec 2023

10/10 Excellent

Aurangzeb

Stayed 1 night in Dec 2023

8/10 Good

houyem

Stayed 1 night in Dec 2023

8/10 Good

vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m satisfied with our family stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Travelled with family
Liked: Room comfort
Buffalo trip
Very helpful and positive staff, convenience and location great!!
Stayed 1 night in Dec 2023

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New go to hotel
Check in was a breeze, lady at the counter was very friendly. Room was exceptionally clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly friendly upon check in and at every point. The room was very spacious & beds were comfy. Close to plenty of dining options & shopping. Included breakfast was delicious with lots of options. Will definitely stay here again!
Stayed 1 night in Dec 2023

8/10 Good

Evangelos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Breakfast was excellent. A good nights stay for the family.
Stayed 1 night in Dec 2023

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stay here!! Cleanest and quietest hotel we ever stayed in. Not one complaint.
Stayed 1 night in Dec 2023

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, friendly staff, good breakfast. What more can you ask for
Stayed 1 night in Dec 2023

10/10 Excellent

Yadee

Liked: Cleanliness, staff & service, property conditions & facilities
T