“The hotel is very new, colourful and lively. Nice location right behind the Eastern oriental hotel, good access to food and main street. Hotel equipped with 24 hours indoor swimming pool and gym and good enough for some exercise.
One turn off is the view from the room, we were assigned for a room in inner section of the hotel which basically facing the wall and window of the opposite room. I think the front desk can do better as the outer room facing the street are mostly empty. ”
“There are many places to eat nearby, mini store on ground floor & supermarket just 10mins walk. It will be a perfect stay if swimming pool is not under maintenance.”
“The room is spacious and very clean, with beautiful and relaxing views. The host is friendly and communicates actively, making the stay even more pleasant. Highly recommend!”
"1 .wellcoming staff are excellent
2 Inexperienced front desk staff (I
gave her Marster card to pay for
room deposit, but she asked for
visa card.they asked for tax,but I
have already paid by Expedia.
3. It was difficult to contact the
housekeeping department to
change for another pillow."
"I believe Citadines is a name that stands for quality. I previously stayed at one of their properties in Singapore and had a great experience, so choosing Citadines Tanjung Tokong Penang this time was absolutely the right decision.
The room was clean, spacious, and well-equipped with a stovetop, microwave, sink, and other practical amenities—making the stay very convenient. The staff were polite and always ready to assist. I encountered some issues with my room key and had a request for a late check-out, and Mr. Adzim handled everything with great care and professionalism, offering clear explanations and prompt assistance throughout.
When I checked out, the staff were incredibly helpful in loading my luggage into the Grab car. The hotel is also ideally located, with a supermarket, shopping mall, restaurants, and a food court all nearby.
Highly recommended for anyone visiting Penang!
"
"Though there are problems in the room like "noisy" air conditioning and water dripping, the service desk responded quickly for solution. Good service in front desk and restaurants, but there is room for improvement for those staff in the souvenir shop. Overall experience is good and its a good place for vacation."