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Reviews of Busan station city hotel

3 out of 5
Busan station city hotel
294, Jungang-daero, Dong-gu, Busan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 135 out of 216 reviews" "
Rating 8 - Good. 53 out of 216 reviews" "
Rating 6 - Okay. 21 out of 216 reviews" "
Rating 4 - Poor. 5 out of 216 reviews" "
Rating 2 - Terrible. 2 out of 216 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jung A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. The bus stop is right in front of this hotel. Busan is vey easy to navigate with buses.
Stayed 2 nights in May 2024

6/10 Okay

Raymond

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from City Hotel on 30 Apr 2024
Hello, this is Busan Station City Hotel.Thank you for visiting us.Thanks to your review, we will try our best to improve our services and facilities.Thank you. :)

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bathroom has no countertop. Room has no closet to store or hang any clothes. Staying a few days is not convenient.
Stayed 3 nights in Apr 2024
Response from City Hotel on 20 Apr 2024
Thank you for visiting Busan Station City Hotel.We will try our best to improve our services on your remark.Thank you so much.

8/10 Good

Valerie

Stayed 2 nights in Apr 2024
Response from City Hotel on 6 May 2024
Hello, this is Busan Station City Hotel.Thank you for visiting us and leaving a review for us.We wish you had enjoyed your stay and trip in Busan.Hope to see you again,Thank you.

6/10 Okay

Philip

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Toilet bowl when flush water splash on the floor .
Stayed 5 nights in Apr 2024
Response from City Hotel on 7 Apr 2024
Hello, this is Busan Station City Hotel.I feel sorry for the inconvinience you experienced.We will always try our best to improve the facilities and services you need.Hope to see you again.Thank you :)

8/10 Good

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 4 (with a 10 year old and 14 year old) stayed 4 nights during March 2024. The room was spacious and the bathroom felt very luxurious; the shower and separate tub are large. The cleaning staff was amazing and kept the room very tidy. I found that the futon on the floor was difficult to sleep on for my forty-something year old back. It was easy to ask front desk for an additional futon. The hotel is walkable to Busan station with nearby restaurants. This was convenient for us as we used the Busan City tour bus (purchasable by Klook) to travel the city, and this bus leaves from Busan station.
Stayed 4 nights in Mar 2024
Response from City Hotel on 1 Apr 2024
Hello, thank you for using the city hotel at Busan Station. I'm so glad that you had a good experience at our hotel. I feel grateful that you had a good time not only in terms of transportation convenience, which is the pride of our hotel, but also in terms of our facilities and service. :)I look forward to seeing you again. Thank you.

8/10 Good

Janet

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from City Hotel on 1 Apr 2024
Hello, thank you for visiting the city hotel at Busan Station. I'm so glad that you had a good experience at our hotel. I hope you have a good time not only in terms of transportation convenience, which is the pride of our hotel, but also in terms of our facilities and service. :)I look forward to seeing you again. Thank you.

8/10 Good

Jaissa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall really nice for the value.
Stayed 2 nights in Feb 2024
Response from City Hotel on 20 Feb 2024
Hello, customer. This is Busan Station City Hotel.Thank you for using our hotel and being satisfied with itSo that you can use the best service and comfortable accommodation when you use itOur Busan Station City Hotel will do its best.We will continue to use Busan Station City Hotel to make efforts even in invisible places to give you more satisfaction.Thank you.

10/10 Excellent

Giuseppe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We a family of four stay in a family suite for 5 nights. We found the room quite large, clean and comfortable. The location was convenient with bus stop across and subway 1 minute walk away. Breakfast was good with only Korean food on offer. I would recommend this hotel.
Stayed 5 nights in Jan 2024
Response from City Hotel on 1 Feb 2024
Hi, this is Busan Station City HotelThank you very much for being satisfied with your reviewOur city hotel will think of you first and try our best to do our bestPlease visit us more often. Thank you

10/10 Excellent

Angelina

Stayed 5 nights in Dec 2023
Response from City Hotel on 5 Feb 2024
Thank you for visiting Busan Station City Hotel.I hope it was a nice trip for you :)

8/10 Good

Wee Na

Stayed 3 nights in Dec 2023
Response from City Hotel on 5 Feb 2024
Thank you for visiting Busan Station City Hotel.I hope it was a nice trip for you :)

10/10 Excellent

Tetsuya, Sammamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It takes about 10minutes from the Busan station and 20 to 25 minutes from Busan port by walk. This is okay, but if you have a large suitcase, you should take a taxi. But for me, I had a small caster bag, so it is walkable.
Stayed 1 night in Dec 2023
Response from City Hotel on 1 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for writing your valuable review.We will always do our best to make it a hotel that you can be satisfied with.Thank you for using our hotel :-)

8/10 Good

MING SANG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is compact with all necessary amenities . The floor heating system is too hot though and we were sweating at night.
Stayed 2 nights in Dec 2023
Response from City Hotel on 1 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for writing your valuable review.We will always do our best to make it a hotel that you can be satisfied with.Thank you for using our hotel :-)

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Really hard beds
Traditional suite mattress was very very thin on a hard floor. Was so uncomfortable it gave my whole family backache and no one was able to sleep. Requested change of room which hotel accommodated (subject to availablility) but the normal bed was really hard too. Unfortunate, as the rest of the room was OK except a little less clean.
Stayed 1 night in Dec 2023
Response from City Hotel on 1 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for using our hotel and taking your busy time to write a review.I'm so sorry that we caused you inconvenience in many ways during your stay.Through the review you wrote, we will improve it internallyWe will try to make it a hotel where you can relax and go!Thank you :-)

8/10 Good

Christoph, Panama

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel with a very basic breakfast.
Stayed 3 nights in Dec 2023
Response from City Hotel on 1 Feb 2024
Hi, this is Busan Station City HotelThank you very much for being satisfied with your reviewOur city hotel will think of you first and try our best to do our bestPlease visit us more often. Thank you

8/10 Good

Min Jie

Liked: Amenities, property conditions & facilities
Big spacious and comfortable room, but cleanliness of room and room service standards can be improved - bed was not made, and floor did not seem to be swept/vacuumed.
Stayed 3 nights in Nov 2023
Response from City Hotel on 10 Feb 2024
Thank you for visiting the Busan Station City Hotel.Sorry about the cleaning service but I am glad you were satisfied with the spacious room.We promise to improve our services so that you can have a nice experience when you come again.Thank you :)

10/10 Excellent

Jing Wen

Stayed 5 nights in Nov 2023
Response from City Hotel on 5 Feb 2024
Thank you for visiting Busan Station City Hotel.I hope it was a nice trip for you :)

8/10 Good

Kitsum, Bayside

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is new, clean and comfortable, but breakfast is average.
Response from City Hotel on 10 Feb 2024
Thank you for visiting the Busan Station City Hotel.I am glad that you were satisfied with the room condition.The breakfast is under innovation now, so I hope to see you again someday and give joy to you.Thank you! :)

10/10 Excellent

T.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value for the money
Stayed 2 nights in Nov 2023
Response from City Hotel on 10 Feb 2024
Thank you for visiting the Busan Station City Hotel.We are working hard to give a nice room, breakfast and reception service to our customers with fair charge.Thank you again for leaving notes for our hotel.Hope to see you again,Regards.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff! Comfortable stay!
For the price we booked at, this place was a bargain! Nice, clean room with a comfortable bed and free waters and toiletries replenished everyday, what more could I need! During our stay, we had an incident, and the front desk employee really went above and beyond to help us with our situation, even though it did not involve the hotel at all. We really appreciated her help and her kindness!
Stayed 3 nights in Oct 2023
Response from City Hotel on 10 Feb 2024
Hello, Ms.Shelley.Thank you for visiting Busan Station City Hotel and thank you for leaving remarks for us!The night shift staff says she was really happy to help you.We will make efforts harder to give good experiences to our customers with their stay.Thank you again and hope to see you again! :)

8/10 Good

Kit Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better to have clothes rack for hanging clothes. Good location, close to underground station and bus stop
Stayed 6 nights in Oct 2023
Response from City Hotel on 10 Feb 2024
Thank you for vising Busan Station City Hotel.It is nice you were satisfied with the hotel's trasportation accessibility. It is good for travelers.Thank you again and hope to see you again! :)

8/10 Good

Elaine

Stayed 4 nights in Oct 2023
Response from City Hotel on 10 Feb 2024
Hello, Elaine.Thank you for visiting Busan Station City Hotel.I guess you were satisfied overall during your stay.But if you had any inconveinience, I am so sorry.Next time, you may call the customer service staff(we run 24H reception system), then you will get proper help.Thank you :)

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very stylish in a minimalist way and comfortable for me as a solo traveler. The staff was very helpful as well
Stayed 3 nights in Oct 2023
Response from City Hotel on 10 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for writing your valuable review.We will always do our best to make it a hotel that you can be satisfied with.Thank you for using our hotel :-)

10/10 Excellent

Tammy annie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a few nights in Busan. Walking distance to KTX train station and metro
Stayed 2 nights in Oct 2023
Response from City Hotel on 10 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for writing your valuable review.We will always do our best to make it a hotel that you can be satisfied with.Thank you for using our hotel :-)

10/10 Excellent

Wyendi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room, exactly as advertised
We had a fantastic stay in City Hotel, near to Choryang subway, convenience stores were stone's throw away. Room looks exactly what was advertised. Huge, plenty of space for our luggage and backpacks. Came with 4 fluffy pillows and medium firm mattress. Lighting controls at the bedside. There is a ramp to the hotel for luggage/wheelchair users.
Stayed 3 nights in Oct 2023

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was as described. However the view wasnt too great. Was in great location and very convenient.
Stayed 3 nights in Sep 2023
Response from City Hotel on 10 Feb 2024
Hi, this is Busan Station City HotelThank you very much for being satisfied with your reviewOur city hotel will think of you first and try our best to do our bestPlease visit us more often. Thank you

10/10 Excellent

Hai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel that fit a family of 4 together
Excellent hotel, the shower glass door need to improve to prevent water overflow to the toilet area.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
let us keep are bags there even after we checked out! very helpful staff
Response from City Hotel on 10 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for writing your valuable review.We will always do our best to make it a hotel that you can be satisfied with.Thank you for using our hotel :-)

10/10 Excellent

Chong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel and clean, easily accessible to bus as the station just in front of the hotel. Set backs are just 2 hangers available to hang clothes, no place to put clothes in the bathroom and only one bath towel provided for room of 2 persons.
Stayed 2 nights in Oct 2023
Response from City Hotel on 10 Feb 2024
Hi, this is Busan Station City HotelThank you very much for being satisfied with your reviewOur city hotel will think of you first and try our best to do our bestPlease visit us more often. Thank you

8/10 Good

Phui Ee

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good. Thanks
Stayed 3 nights in Sep 2023
Response from City Hotel on 10 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for writing your valuable review.We will always do our best to make it a hotel that you can be satisfied with.Thank you for using our hotel :-)

10/10 Excellent

Celine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, stayed in for 2 days and is a very comfortable one.The only downside is that Early check in start at 2pm with additional 10000won charges each hours. However, it worth the early check in as I fly in with midnight flight. This hotel is highly recommended. front desk is friendly even tho we don’t speak same language. Nice room, spacious and clean.
Stayed 2 nights in Sep 2023
Response from City Hotel on 10 Feb 2024
Hi, this is Busan Station City HotelThank you very much for being satisfied with your reviewOur city hotel will think of you first and try our best to do our bestPlease visit us more often. Thank you

10/10 Excellent

LIM

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very clean and staffs are very helpful.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jae Hoon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, however, subway doesn't have escalators nor elevators. It made a difficulty when I move bags. There are good restaurants and markets near the hotel.
Stayed 1 night in Sep 2023
Response from City Hotel on 10 Feb 2024
Hi, this is Busan Station City HotelThank you very much for being satisfied with your reviewOur city hotel will think of you first and try our best to do our bestPlease visit us more often. Thank you

6/10 Okay

He

Liked: Cleanliness
The property was in a convenient area. I was able to get wherever I wanted and needed with relative ease which was great (even if it took an hour, there was always a convenient option somewhere close by). I think the hotel would benefit from being a little more friendly and hospitable with their guests. That being said, I think if you lower your expectations about friendliness, it is worth staying at because of the location and price.
Stayed 3 nights in Sep 2023
Response from City Hotel on 10 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for using our hotel and taking your busy time to write a review.I'm so sorry that we caused you inconvenience in many ways during your stay.Through the review you wrote, we will improve it internallyWe will try to make it a hotel where you can relax and go!Thank you :-)

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious room and friendly staff
Stayed 1 night in Sep 2023
Response from City Hotel on 10 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for writing your valuable review.We will always do our best to make it a hotel that you can be satisfied with.Thank you for using our hotel :-)

6/10 Okay

Vivian

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We walked in with high expectations as the receptionist was amazing but when we entered our room we were disappointed. Hair and dust were all over the floor. We got to our room late in the evening so the following morning we went to the front desk to ask for a good cleaning. Another big con was there was an unbearable stench entering the room when the bathroom fan was turned off so we left the fan on at all times. It smelled like sewage and poop : ( We loved that the room was big and could fit 4 adults and 4 pieces of luggage and still give us ample space. Bus station was across the street and a convenience store right behind the hotel.
Response from City Hotel on 10 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for using our hotel and taking your busy time to write a review.I'm so sorry that we caused you inconvenience in many ways during your stay.Through the review you wrote, we will improve it internallyWe will try to make it a hotel where you can relax and go!Thank you :-)

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean hotel with helpful staff at the front desk. Close to train service or ferry service.
Stayed 1 night in Aug 2023
Response from City Hotel on 10 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for writing your valuable review.We will always do our best to make it a hotel that you can be satisfied with.Thank you for using our hotel :-)

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Transportation is really convinient
Stayed 1 night in Jul 2023
Response from City Hotel on 10 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for writing your valuable review.We will always do our best to make it a hotel that you can be satisfied with.Thank you for using our hotel :-)

10/10 Excellent

Rosally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are so helpful, the room is clean and the location is close to places we want to visit in busan.
Stayed 3 nights in Jul 2023
Response from City Hotel on 10 Feb 2024
Hi, this is Busan Station City HotelThank you very much for being satisfied with your reviewOur city hotel will think of you first and try our best to do our bestPlease visit us more often. Thank you

10/10 Excellent

qi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Will recommend stay.
Stayed 1 night in Jul 2023
Response from City Hotel on 10 Feb 2024
Hi, this is Busan Station City HotelThank you very much for being satisfied with your reviewOur city hotel will think of you first and try our best to do our bestPlease visit us more often. Thank you

10/10 Excellent

REBACCA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel! Room was clean and nicely designed! Toilet, bathroom and basin all separated so three persons in the room did not need to wait. Undisturbed rest! Bus stops in front of property super convenient. Thank you
Stayed 7 nights in May 2023
Response from City Hotel on 10 Feb 2024
Hi, this is Busan Station City HotelThank you very much for being satisfied with your reviewOur city hotel will think of you first and try our best to do our bestPlease visit us more often. Thank you

10/10 Excellent

Maria Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from City Hotel on 10 Feb 2024
Hello, this is the Busan Station City Hotel.Thank you for writing your valuable review.We will always do our best to make it a hotel that you can be satisfied with.Thank you for using our hotel :-)

10/10 Excellent

YonJoo

Liked: Cleanliness, staff & service, property conditions & facilities
The most clean hotel I've ever stayed. The hotel building is pretty new and high technology. The parking elevator is amazing and neat
Stayed 2 nights in May 2023
Response from City Hotel on 25 May 2023
Hello --- Sir, this is the City Hotel at Busan Station.Thank you for your valuable review.We will always do our best to make the hotel satisfactory to you.Thank you for using our hotel :-)

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very nice hotel
It's pretty good hotel. Especially the front desk gentlemen are very helpful.
Stayed 1 night in May 2023
Response from 시티호텔 on 23 May 2023
I'm so happy and proud to hear that you were satisfied.We will always try to make the hotel more satisfying.

10/10 Excellent

Kyong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skh peace
Over all great we will stay again in the future.
Stayed 4 nights in May 2023
Response from City Hotel on 20 May 2023
Hello --- Dear customers, This is Busan Station City Hotel.Thank you for using our hotel and writing an honest and valuable review.We will always do our best to provide better service by considering it from the customer's point of view.Please use it again in the future. thank you :-)

10/10 Excellent

Colin

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Found the hotel very clean and comfortable
Stayed 2 nights in Apr 2023
Response from City Hotel on 9 May 2023
Hello ---, This is Busan Station City Hotel.Thank you for writing a photo review.We will do our best to ensure that you are satisfied with the hotel at any time.Thank you for opening our hotel :-)

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient location
Stayed 3 nights in Apr 2023
Response from 시티호텔 on 1 May 2023
Thank you for your valuable review.I'm so happy and proud to hear that you were satisfied.We will always try to make the hotel more satisfying.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To the point review
Pros: easy check-in/out process, friendly staff, very comfortable bedding, nice TV, convenient location with busses directly outside and train one block away, nice shower (large bottles of shampoo, rinse & wash provided) and toilet. 24 hr CU store across street. Cons: Small room (king), Netflix not included and difficult to figure out how to use/log off if you scanned in with The QR code to use your personal account - (my roommate was Korean and even had to call the desk twice for help), air conditioner unit on ceiling made a clicking noise, couldn’t figure out how to turn out the lights on the light switches themselves, not in the room, so I couldn’t sleep in darkness. If you shut the “master” the air also turned off and the bathroom sink has no counter.
Stayed 4 nights in Apr 2023
Response from 시티호텔 on 24 Apr 2023
This is City Hotel in Busan Station.Thank you for using our hotel and writing an honest and precious review.We will always do our best to provide you with a better service considering your perspective.Please stay with us again. Thank you :-)

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient location to Busan train station. Walking 20 min, drive 5 min. Friendly staff and clean. excellent shower water pressure. 😊
Response from City Hotel on 16 Apr 2023
소중 한 리뷰 감사드립니다.고객님께서 만족 하셨다니 저희 직원들도 더없이 기쁘고 보람됩니다.더욱 만족 하실 수 있는 호텔이 되도록 항상 노력 하겠습니다

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
This was a fantastic place to stay. It's a 10 min walk from the train station, and there's a bus line just outside the hotel that got us to all the main attractions we wanted to visit. The hotel is clean, well kept, and has friendly staff. Overall, I found this hotel to be great overall value. Nearby there are a ton of good dining options.
Stayed 4 nights in Mar 2023
Response from City Hotel on 6 Apr 2023
Thank you for your valuable reviewI'm so proud and happy that you're satisfiedWe will do our best to serve you the best serviceThank you.