Worst hotel of our South Korea trip — avoid this property. While the property looks new, it is poorly managed and customer service is non-existent.
The kitchen was empty except for two cups. I have food allergies and chose this hotel specifically because it listed a kitchen. When I asked, I was told guests are not allowed to cook.
This is not mentioned anywhere. I felt cheated and requested a refund so I could stay at another hotel, but my request was ignored.
Cleanliness was another major issue. Dirty floors, stains on glass doors and the bathroom, and unwashed slippers. Housekeeping is only every three days and very limited—bath towels and soap were not replaced, and we were told to leave trash in the hallway.
Staff were consistently rude and needs serious training. Every interaction we had with reception was unpleasant. One evening, when the automated parking system stopped working, I asked for help. The receptionist, who was watching something on his phone, showed clear annoyance at being interrupted. After attempting to operate the system himself without success, he told us to park in the EV charging spot, which likely created problems for another guest.
Our stay was also affected by other issues: unreliable internet in the room, lack of bath towels, and waiting 20 minutes for a bill at checkout.
The location is the only positive, but not worth the price or frustration.
They offer free parking in exchange for good reviews, which may explain the high ratings.