Dear Guest, It is unfortunate to hear your feedback. We would like to highlight again that the room offered to you at check in was the correct room category you have booked with us via Orbitz. Your booking was made for 1 person while you wanted to check in 2 people into your room & have a free upgrade, which was only possible via a supplement fee. In the future & to avoid any disapointments, please make sure to book the correct room category for your stay & we are looking forward to welcoming you again at our Hotel. Best Regards, Hotel Management

Dear Guest, Thank you for your feedback & we hope to welcome you again in our Hotel. Regarding the Air Condition, please note that this is currently swicthed off during the winter period but will be switched back on before the summer season kicks in. Hope this did not cause much in-convience for your stay. Best Regards, Hotel Management

Thank you for your positive feedback & looking forward in welcoming you again at our Hotel. Best Regards, Hotel Management

Dear Guest, We apologise for any in-convinience this might have caused you. Did you try changing your room with us at Reception ? and do you have your room number to assist us in investigating this further. Many Thanks, Hotel Management

Thank you for your positive feedback & looking forward in welcoming you again at our Hotel. Best Regards, Hotel Management

Dear Guest, We are disapointed to hear about your feedback. Would you kindly be able to share some further details with us on your negative feedback or experience ? and have you tried contacting the Hotel management during your stay to share any of your complains or feedback ? We are looking forward to hear from you. Best Regards, Ahmed Moursi

Dear Mr Issam, Thank you for your positive feedback and we are glad to hear this, We will always be looking forward to accomodate you again at our Hotel in the future. If you have any further feedback or anything you feel we need to improve on , then please do let us know, we would appreciate your valuable feedback. Best Regards, Hotel Management

Dear Guest, It is unfortunate to hear about your complain, to help us investigate this further and ensure this does not occur again, can you kindly share with us the room number you stayed in ? and the date where this wake up call was arrnaged with our reception desk ? Once you share with us more details, we will be able to invetigatre this further and understand what happened on that day. Also, did you try contacting the Hotel Management for your complain during your stay ? We alwats try our best to ensure the best level of services and quality to our customers. Looking forward to hear from you. Best Regards, Mohsin Moursi Hotel Manager

Dear Guest, Thank you for your positive feedback and it was a pleasure to accomodate you at our Hotel. We will look into your feedback regarding the Wifi and see how we might be able to improve this. We are looking forward to having you stay at our Hotel again. Best Regards, Concorde Management

Dear Guest, We have checked your recrods again and your booking with us through Expedia was on Post pay model and not pre pay model. Post pay model is when you book a hotel , not pay at the time of booking and then you handle the payment to the Hotel directly upon your check in. We believe there was a mis-understanding from your side on the type of booking you have made with Expedia and thats why we would reccomend you getting in touch with Expedia if you have any further enquiries on why you paid your booking at the Hotel. We hope you will have a better experience in the future. Thank you, Concorde Management

Dear Customer, Its disappointing to hear about this un-pleasant experience. Checking our files , we have not found any complains made by you during your stay with us at the Hotel. We always encourage customers to come and speak to us when they might have any complains as we always try to assist & make efforts in solving our customers complains and ensure a pleasant stay for them. Best Regards, Hotel Management

Dear Guest, We do apologise to hear this. We are going through some renovations to many of our rooms and we will ensure that we do offer you a much better room during your future stay with us. Our Superior rooms includes a more renovated bathroom then the standard rooms. Thank you, Hotel Management

Dear Guest, Thank you for your positive feedback & we are looking forward in welcoming you at our Hotel again in the future. Best Regards, Hotel Management

Dear Customer, We are sorry to hear about your feedback. We have given you the choice of rooms upon check in & we did upgrade you to our Executive room. We try to contact you several times the following day to get your feedback & make sure you are happy with your allocated room, but our attempts to contact you was not successful. In the future, please make sure to raise any feedback to us directly during your accommodation & for us to ensure we offer you the necessary to resolve any concerns you might have had during your stay. We are looking forward to welcoming you again to our Hotel in the future. Best Regards, Hotel Management

Dear Mr Yaqoub, Thank you for your positive feedback & we are glad to hear that you enjoyed your stay at our Hotel. We are looking forward to welcoming you again at our Hotel in the near future. Best Regards, Hotel Management

Dear Guest, We would like to apologise for the confussion that has occured with your room upon arrival. We have tried to get in touch with you on numerous times while you were in hose to rectify the situation as a form of goodwill from our side, but unfortuantley we could not reach you back then. We hope we can welcome you again at our Hotel in the future. Best Regards, Hotel Management

Dear Guest, Thank you for your postive feedback & we are glad you enjoyed your stay at our Hotel. We are looking forward to welcoming you again at our Hotel. Best Regards, Hotel Manager

Dear Mr Ali, We are sorry to hear about your complain. Can you kindly clarify more what was the main issue behind your complain ? As per our recrods, you are a No Show and never arrived to the hotel. So would be good to hear your feedback on this. Looking forward to hear from you. Best Regards, Hotel Management

Dear Guest, After investigating this further for you, it appears those phone calls were made on the day of your check out from our Hotel. Please note that Check out time is at 11:00 am to allow us in getting our rooms ready for check in's at 14:00 pm. Our Receptionist was just following the standard process for your check out to ensure no late check out incidents during a very busy period. Hope this clarfies to you the situation & apologies for any in-convience this might have caused for you. Thank you, Hotel Management

Dear Mr Mohamed, Thank you for your positive feedback and we are looking forward to welcoming you at our Hotel again in the future. Best Regards, Hotel Management