2/10 糟糕
Tom
团体旅客
2025 年 11 月 19 日
不满意：员工和服务
Booked El Khalil pyramids hotel, turned up, a man said sorry we dont have your booking, you will need to pay again. Interesting, as i had already paid. I check all the details and pictures, same hotel. The guy says we dont have online bookings or listings, you need to book direct only, this listing isnt his.
So i call his bluff, phone the number listed under the booking details, his phone rang... rigjt there infront of me. We had some back and forth, but in the end he was just saying the price is triple what i paid online - turns out its a well known bait and switch/scam they list a price to bait you in, then lie and force you to pay cash.
Terrible experience, shady owner, strongly discourage anyone from going through this experience when on holiday - imagine you dont have the extra cash to pay??
Rediculous, hotels.com staff seem reluctant to punish these scammers, just sayinf it was "miscommunication" or when phoning him they said "lack of english speaking staff.". His english was just fine when he was telling me how much extra it all costs, funny that.
Tom
2025 年 11 月入住 3 晚