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Reviews of La Quinta Inn & Suites by Wyndham Lexington Park - Patuxent

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lexington Park - Patuxent
22769 Three Notch Rd, California, MD

Reviews

7.6

Good

Rating 10 - Excellent. 347 out of 1002 reviews" "
Rating 8 - Good. 308 out of 1002 reviews" "
Rating 6 - Okay. 165 out of 1002 reviews" "
Rating 4 - Poor. 91 out of 1002 reviews" "
Rating 2 - Terrible. 91 out of 1002 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Danny

Business traveller
Disliked: Staff & service
We booked two rooms at this hotel for a business trip, confirming our reservation days in advance. Upon arrival at 5 pm, instead of a warm welcome, we were abruptly informed that our rooms were unavailable and were reassigned to a motel two blocks away. No satisfactory explanation was provided initially, and we were assured that the alternative accommodation was comparable in quality. This was far from the truth. The motel we were directed to was not only a downgrade but also a concerning environment, complete with disturbances in the parking lot. The motel's reception was unwelcoming, and the staff members were unprofessional and difficult to communicate with. The room conditions were deplorable: offensive odors, malfunctioning lights, stained curtains, and an unsafe and dingy atmosphere. After this unacceptable experience, we returned to the original hotel to speak with the manager, only to discover this was a known issue being inadequately managed by reallocating guests to substandard accommodations. We requested a full refund and left the hotel, deeply disappointed by the management's lack of accountability. I strongly advise against booking at this hotel, as handling such situations is completely unacceptable, unprofessional, and potentially unsafe.
Stayed 1 night in Apr 2024

10/10 Excellent

Erica

Liked: Property conditions & facilities
Also also very clean
Stayed 1 night in Apr 2024

2/10 Terrible

Kailey

Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, breakfast was really good. The only issue was my room was located far from the office and I could not receive the Wifi signal. Wasn't a big issue for me, but it could be for others.
Stayed 4 nights in Apr 2024

10/10 Excellent

Joni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were fantastic! Clean, nicely remodeled. Staff was riendly & helpful. Breakfast was great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great quiet place, good breakfast
Stayed 4 nights in Apr 2024

10/10 Excellent

nader

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot for in and out
Stayed 4 nights in Apr 2024

10/10 Excellent

Glenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here for Honda Day event yearly and now with the renovations, it’s even better!!! Great breakfast too!!
Stayed 3 nights in Apr 2024

10/10 Excellent

wilhelmina

Liked: Cleanliness, staff & service, property conditions & facilities
The room and lobby was overall beautiful. There is remodeling taking place. 5 stars until completion.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicolas

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Apr 2024

10/10 Excellent

Sharaze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Dereck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Elijah

Disliked: Cleanliness, property conditions & facilities
Place is under construction and rooms were pretty dirty. Set a towel on the bathroom floor and when i picked it up the bottom was black.
Stayed 5 nights in Feb 2024

10/10 Excellent

Clayton

Liked: Amenities
Good place to stay!
Stayed 3 nights in Mar 2024

6/10 Okay

Keisha D

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was great. Unfortunately we woke up to ants on dresser in our food and the toilet seat was broken. I did inform staff and they offered to fix however we were leaving next day.
Stayed 2 nights in Mar 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable & quiet. Good hot breakfast!
Stayed 2 nights in Mar 2024

4/10 Poor

Dora

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bugs, dirty in bathroom
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am very sorry that the room was not up to standards. I will bring the issue of cleanliness to housekeeping to ensure that it does not happen again. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Teresa

Travelled with partner
Liked: Property conditions & facilities
Everything was well presented and thoughtfully designed
Stayed 1 night in Feb 2024
Response from GM on 11 Feb 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

8/10 Good

Marpu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient location . Rooms were clean and updated. Staff were helpful, when needed.
Stayed 1 night in Feb 2024
Response from GM on 11 Feb 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby and elevator were in terrible condition (possible renovation underway?). Room smelled like old fish. Staff was courteous.
Stayed 1 night in Jan 2024
Response from GM on 10 Feb 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am very sorry that there were disruptions during your stay. I am sorry for any disturbances that occured in the lobby, they were finishing up a few last details. I am also very sorry about the issue with the room, housekeeping are aware of the issue and are working on ensuring it does not happen again. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a good price
The manager was helpful, but we did have a little trouble at check-in and had to change rooms because the refrigerator and microwave were not working. But he was very helpful and we get moved. My only complaint in the room was a rather short, small toilet. I recommend staying here.
Stayed 4 nights in Jan 2024
Response from GM on 26 Jan 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! I am glad that the issue with check in was resolved. I will give the feedback to management about the rooms. Thank you for choosing us, and we hope to see you again!

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend of January 13 and 14, 2024
The room was clean and comfortable. The only part that wasn't acceptable was the drunk woman in the hall in the middle of the night yelling and banging on a door, which caused a dog to bark. Needless to say, we will be hesitant to book there again.
Stayed 1 night in Jan 2024
Response from GM on 20 Jan 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am very sorry that there were disruptions during your stay. We want to ensure that things like this do not happen again, and we have since addressed the issue. The guest who was causing issues was asked to leave. We take matters like this very seriously and we are truly sorry. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Latonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 20 Jan 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

2/10 Terrible

Patrice

Disliked: Cleanliness, staff & service, room comfort
Room was okay. Not the cleanest and wasn’t stocked well. Whoever is running the hotel has terrible customer service, just wants people to waste their money. Front desk staff is nice .
Stayed 4 nights in Jan 2024
Response from GM on 12 Jan 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. Thank you for the valuable feedback on the issues with the rooms. I will work with the head housekeeper to ensure that this issue is resolved and does not happen again. I am sorry that you were met with poor customer service as well. This issue will be address as well. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Jose, Freeport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is OK for an unplanned stay. The bed linen and bathroom were spotless. Liked the more than one secured access doors to the building. The front desk representatives were very friendly and professional. The dirty TV remote control, the noisy heater and the dingy elevator were some of the negatives that stucked to my mind.
Stayed 1 night in Jan 2024
Response from GM on 12 Jan 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I will let both housekeeping and maintenance know about the issues in the room to ensure that it get addressed. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Rafal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our 4th visit and every time it gets better! first it was the breakfast then they worked (renovation) now breakfast again and renovation is nearly done & it shows! but above all else the people ARE GREAT Farhan WAS AWESOME! thank you we come often and have no need to stay anywhere else!
Stayed 3 nights in Dec 2023
Response from GM on 6 Jan 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
It was a very clean room and very comfortable
Stayed 7 nights in Dec 2023
Response from GM on 6 Jan 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

8/10 Good

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The clean was really nice, the breakfast was very good. Only complaints were they are doing renovations on the site and the elevator was out of service.
Stayed 3 nights in Nov 2023
Response from GM on 14 Nov 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! I am sorry about any disturbances that the renovations may have caused. We are almost done and look forward to offering better services and products to our guest. I am also sorry about the elevator, we have been working close with the techs and will have it up and running soon.Thank you for choosing us, and we hope to see you again!

6/10 Okay

Bill

Liked: Staff & service
The bathroom faucet was loose even though it was new. The exhaust vent in the ceiling in the bathroom was very, very dirty. Even though the facility was being remodeled, the elevator was out of order and the steps has loose stair tread that are loose where someone could trip and fall.
Stayed 1 night in Nov 2023
Response from GM on 10 Nov 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry that the sink was loose, I will have maintenance fix the issue. Though the rooms are mostly done, we do plan on going back through and fix any of the issues that still persist, such as this. I am also sorry about the vent, I will speak with housekeeping to address the problem. And the back stairwells are due to be done soon. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Ken

Disliked: Cleanliness, property conditions & facilities
Avoid this hotel if you want quality and security!
We had high expectations for our stay; sadly these were dashed. Upon arrival, the front lobby was absent of any furnishing with exception of the desk for check-in. Huge refurbishing was ongoing but we had not been previously informed. We nearly missed finding the hotel because of a lack of signage. We had requested an accessible room but what we were given was not that. The fridge was nasty and had to be cleaned out. The closet had what the lady at the front desk said looked like dog poop. The tub was extremely slow draining and there were no hand-holds. Television was not connected to cable or anything else for that matter. I could go on. We stayed two nights, but we were given a 15% discount because of these issues for one night only. Overnight, the back doors to the hotel were NOT locked (we checked both) so anyone could have gotten into the hotel to initiate mischief or worse. We did not feel safe, and we could not enjoy our stay. We will most definitely never stay at that hotel again nor will we consider other La Quinta Inns in the future. This used to be a good brand, but over the past few years we have noticed the quality sliding. It is a shame.
Stayed 2 nights in Oct 2023
Response from GM on 3 Nov 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry that the lobby was not furnished yet, we are finishing up and will have furniture soon. I am sorry that there were several issues with your room. I have addressed the issue with the closets with housekeeping and made sure they are paying closer attention to them when cleaning. The discount offered was for both nights, I am sorry that was not conveyed properly. We are aware of the issue with the back door and are working on fixing it. We have someone at the front desk at all hours who is responsible for watching the cameras and ensuring that everything is in order throughout the night. I am sorry that the room you were assigned was not the correct type. I will look into the matter to see why this happened. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new upgrade to the building is going to be great for the local people.
Stayed 2 nights in Oct 2023
Response from GM on 7 Nov 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

8/10 Good

Fransual, California

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was great for the breakfast provided, but the hotel was doing renovation and on the day of checkout the elevator was out of service.
Stayed 23 nights in Oct 2023
Response from GM on 7 Nov 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! I am sorry about the elevator not briing in service during checkout. The issue with the elevator was unexpected and we reached out the techs to address the problem. Thank you for choosing us, and we hope to see you again!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 30 Oct 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

4/10 Poor

CODY

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property is undergoing a remodel and while there are some nice parts of the rooms, there are still a lot of issues. In my room there were several lights that didn't work, power chords jumbled up next to the bed, white stains on the curtain, and missing screws form the security latch on the door. Several safety issues to: exterior doors didn't latch, masking tape covering fire alarm, tape covering hallway smoke detectors
Stayed 4 nights in Oct 2023
Response from GM on 30 Oct 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. Thank you for the valuable feedback on the issues with the rooms. I have updated both management and maintenance about the issues so that they can promptly be addressed. We are on the last parts of renovations and I am sorry that these things were overlooked. The plan is to inspect all rooms thoroughly before renovations are officially done to ensure that everything is taken care of. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Undergoing remodeling in the fall of 2023. Remodeled rooms are clean and comfortable. Breakfast was acceptable. Room rate was reasonable. Question yet to resolve on pet surcharge.
Stayed 1 night in Oct 2023
Response from GM on 7 Nov 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!I will look intot the matter regarding the pet surcharge, sorry for any issues this may have caused.

8/10 Good

Rhonda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on 24 Oct 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

2/10 Terrible

Judith

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
disappointment
Looked for dog friendly hotel; when I checked in, there was a $25/day additional fee plus $250 deposit. I was NOT prepared for this. Hotel is under construction/renovation. No chair, phone, checkout info, sugar and spoons for coffee, "do not disturb" signs for door. The "free" breakfast was okay. Coffee urns in lobby used for breakfast time, so not available to those not going to breakfast.
Stayed 3 nights in Oct 2023
Response from GM on 23 Oct 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry if the renovations caused any disturbances during your stay. We are almost done and look forward to offering better products and services to our guests. I am also sorry that the pet deposit and fees were not mentioned to you before check in. I will look into the matter and see why that happen. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Renovations are under way but still enjoyable. The guy taking care of the breakfast did a wonderful job of keeping up with food and cleaning up.
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry if the renovations caused any disturbances during your stay. We are almost done and look forward to offering better products and services to our guests. I am happy to hear you were still able to enjoy your stay and that breakfast was wonderful. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down under massive renovations so we didn't stay. Front desk person excellent and understanding.
Stayed 1 night in Oct 2023

4/10 Poor

Brad

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is under construction, which affected parking, missing ceiling tiles on lobby and other places, our room looked recently refreshed but the work was sloppy, bathroom faucet handle came off in my hand and the toilet seat was falling off... and our smoke detector was on a shelf in the closet instead of installed in the room. We'll pick a different place during our next stay. At least the counter was nice and helpful recommending a place to eat.
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry if the renovations caused any disturbances during your stay. We are almost done and look forward to offering better products and services to our guests. I am sorry about the availability of parking due to the renovations. I am also sorry about the issues with the room you were assigned. I will be looking into the matter and to see why those things were not installed properly. This feedback is valuable to us because it helps us improve. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on 23 Oct 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

4/10 Poor

Micah

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is undergoing renovation, which I understand. But, staff was uncaring. Room phone was not even connected. Internet wifi did not work. No room service even though room only had one set of towels on initial check in. Room furniture was not comfortable.
Stayed 2 nights in Oct 2023
Response from GM on 18 Oct 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry for any disruptions that renovations caused. We are almost done and look forward to offering better products and services to our guests. I am also sorry that your room was not cleaned during your stay, housekeeping at this time is by request only. I will remind the front desk to inform all guest. I am sorry if the staff were not friendly, this is an issue we take seriously and I will be looking into. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Gary

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
When we pay full price for a motel room we dont want to come in to a full reservation going on with sheetrock dust everywere.rooms should have been half price and let people know that all that work is going on so we can make a better decision about where to stay
Stayed 2 nights in Oct 2023
Response from GM on 15 Oct 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry for any disruptions that renovations caused. We are almost done and look forward to offering better products and services to our guests. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

sam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
visit was fine during your remodeling
Stayed 2 nights in Oct 2023
Response from GM on 13 Oct 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

2/10 Terrible

Kelly

Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Russell

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was doing renovations. Our room was very clean! The staff that we did interact with were very friendly and polite. The construction worker during the day were also friendly and polite. I believe there are some homeless that are staying there that did bug some people. This same person asked for a cigarette every time she saw my wife or I. After telling her a few times that I don’t smoke she called me rude. I will stay there again.
Stayed 5 nights in Sep 2023
Response from GM on 26 Sept 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry if the renovations caused any disturbances during your stay. I am also sorry that you were approached outside by another guest. I will remind my staff to keep a better eye on what is going on outside. And ever in the future that it happens again, please let the front desk know so that we can address it. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Mary

Travelled with family
Nice place
Stayed 2 nights in Sep 2023
Response from GM on 26 Sept 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on 26 Sept 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean but Uncomfortable.
Stayed for a night for our anniversary. The room was clean and bathroom was very nice. Sleeping was terrible. The mattress was absolutely awful to the point that I got more sleep on the floor with a comforter. It felt like a terrible mattress that comes with a cheap camper. The walls/doors are also very thin, as we could hear absolutely everything going on around the room. This was not as much as a bother as the bed though. I debated whether to sleep in our truck or not but settled on the floor instead. The staff was pleasant although the elevator was having issues so my 8month pregnant wife and I had to take the 3 flights of stairs instead.
Stayed 1 night in Sep 2023
Response from GM on 24 Sept 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry that the bed was uncomfortable, I will let management know that the new mattresses are having some issues. I am also sorry about the elevator, we have someone coming out to look at it and to figure out what the issue is. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Mitchelle

Stayed 1 night in Sep 2023
Response from GM on 24 Sept 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.