Callander Family Hotel

"Avoid at all costs Staff are unhelpful and borderline rude. Booked a double room for sole occupancy and was given a twin room. When I protested this was not what was booked I was fobbed off. I asked to speak to the duty manager and waited over 30 minutes before going back to reception. Duty manager was aware I’d asked to speak to them but decided I wasn’t her priority. Fobbed off that the hotel was fully booked and could not change my room and offer no alternative so agreed they would give me a refund and checked out. Went to another hotel. Now radio silence and struggle to get an answer from them with regards the refund. This hotel is tired and dated and the room I was given just felt unclean so I wasn’t prepared to stay there. Won’t be going back "

"The hotel is done, it's that simple. The food was poor, the hot breakfast items mainly cold and waiter/waitress attendance nonchalant at best"

"Stay it wasn’t pleasure at all. Electric problem with my room The bed was cracking like crazy I couldn’t sleep. Food, it was horrible. Service it was horrible, I was scared to ask for anything. I think they should treat the stuff to smile a bit more. I have visit other Apex Hotels and my experience it wasn’t like this. "

"The hotel needs renovation.The food in the restaurant was terrible and expensive! if you order a pie or smoked fish, know that they are bought from a supermarket and are just reheated. "

"Nice clean room, and nice staff"

"Booked this as an 18th Birthday present for my son and his girlfriend. Upon arrival they were asked to add on breakfast(which was already included) I called the hotel and receptionist said the manager would call me back, this was 3 weeks ago. Still no contact and off putting as it’s not a cheap hotel. "

"Great stay, lovely staff."

"I accidentally booked a disabled king room, but they kindly gave me a double room instead which was nice. However the room conditions were just tired looking, lighting could do with being upgraded as rooms are too dark. Tap on the sink was so wobbling off the basin, I also had bugs in the shower. Fridge was a noisy small desk one. "