「They put us in the wrong room. We paid for a larger room but only in the morning did the receptionist advise us of her mistake.
The room was comfortable and clean but I did slice my finger quite deeply on a broken tile around where a new shower head was installed. It was like a razor and needs to be fixed. We should also get a refund of the difference between the room I booked and the standard roomI received.
It is quiet, bed is comfortable and the air-conditioning works well.」
「certainly, would recommend staying here as the location was very central to all the Mackay CBD easy walking to the local pubs for Counter meals or even for the adventurous a short and safe walk into the CBD to the local specialty restaurants or for the eat on the run addicts Dominos , MacDonalds and the local "Best Fish Shop " in Mackay, Vellas are all with in a 2 block radius」
「I stayed for three nights after a hospital visit.
There were cockroaches everywhere and all the surfaces were dusty - I told the manager about it and she did not seem surprised or upset by this. Didn't even apologize. (I slept with a boot next to me to kill them).
I had booked this particular stay before I got emergency flown to MKY for surgery and even though I paid in full and stayed 3 full nights after my release, she refused to credit / refund the stay that was booked for the days I was...
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