Hello Jeanelle,As mentioned when we spoke, we are deeply sorry that your stay was not the enjoyment that we both would have hoped for. Thank you for discussing the incident with me. I am happy that we had the opportunity to discuss it, and given the situation, I trust that the resolution was acceptable to you.Should there be any thing further you would like to discuss, I would be most welcoming of your call. Further, if we can do anything for you in the future, we would be most welcoming of that as well.Kind Regards.

Thank you, Amanda, we appreciate your review. Have a wonderful day!

Hi Gary, thank you for choosing the Days Inn for your stay in Camrose, it was our pleasure to host you!

Thanks Tracy, we appreciate your comments. We are excited about our renovations and should be done soon. Thanks for staying with us!

Thank you, Laurie! We appreciated you input and hope to see you again!

Hi Gregory, thanks for letting us know about your stay. We appreciate it, and will use your review constructively. Wishing you a very good day!

Thank you Ronald, it was out pleasure to have you stay with us. See you next time!

Hi Kara, thank you so much for choosing us for your home away form home while in Camrose. Have a wonderful day!

Maria, thank you so much for choosing us for your stay in Camrose, see you next time!

Thanks Darrell, have a great day!

Thank you Darrell, good to have you here!

Thank you very much, Cory, we are so pleased to have had you here!

Thank you Nicole, we are so pleased with the updates to our rooms and are glad to hear that you are too!

Thank you, Megan, we are so pleased that you enjoyed your stay with us. Have a wonderful day!

Hi Mikayla. That was not a good start to your stay, especially after the long drive on terrible roads and the reason for your visit. Please accept our most sincere apologies. Can you please confirm that you received a reduction on your original Expedia rate?

Good morning Judy, would you be willing to give us a call to discuss your stay? We want to hear about our guest's experience in order to be able to affirm the things that are working well and also to improve in areas that need attention. Many thanks!

Hi Angela, thank you for choosing to stay with us while in Camrose, it was our pleasure to have you here!

Thanks for staying with us, Angela!

Thank you for your feedback, Dallas; please accept our apologies for the missing shampoo. Thank you for staying with us!

Hello Sandra, thank you spending time with us! Wishing you a wonderful day.

Hello Lorie,Thank you for speaking with me this morning. I sincerely appreciate it and glad that we were able to connect.As we discussed, I doubt that I would have had much of a different perspective then you had of your stay. The combination of a number of things happening outside of what had been planned made for a regrettable guest experience for you. Yours was not the experience we strive to provide and build a reputation on.I apologize. What happened should not have happened.As said, I am glad we connected and were able to provide a bit of background.Yes, we are investing in upgrading our hotel so that we might 'improve' the guest experience. We hope to be able to have you back to 'enjoy' the improvements we are making. Until than, we will stay in touch.Cheers!

Lori, I am so sorry to see this. Obviously, this was unacceptable. No excuses, just many apologies as we definitely fell short here. If you are open to a conversation, I would be happy to speak with you.