All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It would be great that you vacuum the floors when you make the room. We stayed for 6 nights and asked the staff to make our room but they only made the bed. we wanted them to clean our bathroom, change the towers and vacuum the floor.
Melina
Stayed 6 nights in Mar 2024
Response from Belconnen Way hotel on 3 Apr 2024
Dear Melina ,Wer appreciaqte ypuir feedback and are sorry to hear about your disappointing experienced we apologize for the inconvenience you faced during your stay. Your feedback is essential, and we take it seriously. We'll address these issues promptly to ensure a more satisfactory experience for future guests. best regards
Dear Guest,Thank you for choosing to stay with us. Thank you for your positive feedback! We appreciate your review, support and hope to welcome you back soon
The new rooms are super clean and well appointed for the star rating. Jay at Reception was outstanding and went above and beyond - brilliant customer service. Excellent location for sport in the immediate area.
Chris
Stayed 1 night in Feb 2024
Response from JB on 7 Feb 2024
Dear Guest,Thank you for choosing to stay with us. Thank you for your positive feedback! We appreciate your review, support and hope to welcome you back soon
Clean and quiet great staff thank you for a great stay
Vanessa
Stayed 5 nights in Jan 2024
Response from JB on 7 Feb 2024
Dear Guest,Thank you for choosing to stay with us. Thank you for your positive feedback! We appreciate your review, support and hope to welcome you back soon
8/10 Good
Bradd
22 Jan 2024
Bradd
Stayed 6 nights in Jan 2024
Response from Peter D on 23 Jan 2024
Hi Bradd,Thank you for your rating! If there's anything we can do to make your experience a 5-star one, please feel free to share your thoughts. We're here to ensure your stay is exceptional and appreciate your feedback.Best regards,
Dear Jennifer,Thank you for your rating! If there's anything we can do to improve your experience and make it a 5-star stay next time, please feel free to let us know. Your feedback is valuable to us, and we appreciate your support.Best regards
8/10 Good
Tom
17 Jan 2024
Liked: Cleanliness, amenities
Lovely big room nice facilities
Tom
Stayed 1 night in Jan 2024
Response from Peter D on 18 Jan 2024
Dear Tom,Thank you for your positive feedback! We're delighted to hear that you enjoyed the spacious room and facilities. If there's anything more we can do to enhance your experience for your next stay, please let us know. We look forward to welcoming you back.Best regards,
4/10 Poor
Bev
15 Jan 2024
After being given keys to 2 unusable rooms I was upgraded to a suite that was unable to be secured from the inside and a rusty microwave which for health reasons was unusable. The curtains could not be closed and the toilet seat was unstable only anchored on one side. These are my main concerns but there are others.
Bev
Stayed 3 nights in Jan 2024
Response from Peter D on 16 Jan 2024
Dear Bev,I'm truly sorry to hear about your disappointing experience. Your concerns are valid, and we apologize for the inconvenience you faced during your stay. Your feedback is essential, and we take it seriously. We'll address these issues promptly to ensure a more satisfactory experience for future guests. If there's anything specific you'd like to discuss or if there's a way we can make it up to you, please let us know.Best regards,
The carpark was full after returning later around 9pm. Accommodation was simple but tidy did the job
Matthew
Stayed 1 night in Jan 2024
Response from Peter D on 8 Jan 2024
Dear Matthew,Thank you for your feedback! We apologize for the inconvenience with the car park. We're glad to hear that the accommodation met your needs despite its simplicity. Your comments are valuable, and we'll work to ensure a better parking experience in the future.Best regards,
8/10 Good
Caroline
Travelled with partner
2 Jan 2024
Liked: Cleanliness, staff & service
Caroline
Stayed 1 night in Jan 2024
Response from Peter D on 5 Jan 2024
Dear Caroline,Thank you for your rating! If there's anything we can do to turn your next visit into a 5-star experience, please don't hesitate to share your thoughts. We're here to ensure your stay meets and exceeds your expectations.Best regards,
8/10 Good
Catherine
Travelled with family
31 Dec 2023
Liked: Cleanliness, staff & service
It would have been good to have something to wash the cups and glasses with and extra bin liners.
Catherine
Stayed 3 nights in Dec 2023
Response from Peter D on 31 Dec 2023
Dear Catherine,Thank you for sharing your feedback! We appreciate your suggestions regarding additional amenities. We'll work on ensuring that there are adequate supplies like dishwashing items and bin liners available for our guests in the future. Your input is valuable to us, and we hope to enhance your experience during your next stay.Best regards,
4/10 Poor
Kate
28 Dec 2023
Liked: Cleanliness, staff & service
Beds were comfortable, however propety run down.
Cooker didn't work, t.v remote didn't work, and the shower wasn't hot.
It wasn’t expensive, but facilities should be in working order.
Lady on front day (Donna?) was helpful.
Kate
Stayed 1 night in Dec 2023
Response from Peter D on 29 Dec 2023
Dear Kate,Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the property's facilities not working properly. Your feedback is essential, and we'll address these issues promptly. We're glad to hear that our Front Desk staff were helpful. Your comfort is important to us, and we hope to provide you with a more satisfying stay in the future.Best regards,
Not a bad place. For a place built in the 1970s, it was pretty good. Close proximity to the Hawker shops, and a nice cafe to have breakfast, is really handy.
Warren
Stayed 1 night in Dec 2023
Response from Peter D on 24 Dec 2023
Dear Warren,Thank you for your feedback! We're glad you found the location convenient and appreciated the nearby amenities. If there's anything specific we could do to improve your experience for your next visit, please let us know. Your input is valuable to us.Best regards,
The staff were very friendly. The room was very clean
Matthew
Stayed 1 night in Dec 2023
Response from Peter D on 17 Dec 2023
Dear Matthew,It's great to hear about your positive experience! The staff's friendliness and the room's cleanliness are top priorities for us. If there's anything else we can do to make your next stay even better, please let us know. We're looking forward to welcoming you back!Best regards,
Close to where I needed to go, and had all facilities needed. Just a bit awkward to access.
Pamela
Stayed 2 nights in Dec 2023
Response from Peter D on 13 Dec 2023
Dear Pamela,Thank you for your feedback and top rating! We're glad our location and facilities met your needs. We'll work on improving accessibility to ensure a more convenient experience during your next visit. Your input is valuable to us, and we look forward to welcoming you back.Best regards,
Dear Jennifer,Thank you for your rating! If there's anything we can do to improve your experience for your next visit, please feel free to share your thoughts. We're committed to making each stay exceptional and appreciate your feedback.Best regards,
10/10 Excellent
Tracy
9 Dec 2023
Tracy
Stayed 1 night in Dec 2023
Response from Peter D on 10 Dec 2023
Dear Tracy,Thank you for the top rating! If there's anything specific you enjoyed during your stay or if you have any suggestions to make your next visit even better, feel free to let us know. We're here to ensure you have a wonderful experience every time you stay with us.Best regards,
Dear ChrisThank you for the perfect score! Your feedback is greatly appreciated. If you ever have any requests or need assistance during your future stays, please don't hesitate to reach out. We're here to ensure you have an excellent experience every time you visit.Best regards,
8/10 Good
Sudipta
3 Dec 2023
Sudipta
Stayed 2 nights in Nov 2023
Response from Peter D on 24 Dec 2023
Dear Sudipta,Thank you for your rating! If there's anything we can do to make your next stay a 5-star experience, please feel free to share your thoughts. We're here to ensure your stay is exceptional and appreciate your feedback.Best regards,
Dear Narelle,Thank you for the perfect score! We're thrilled you had an excellent experience. If there's anything we can do to make your next stay even better, please let us know. We look forward to hosting you again.Best regards,
8/10 Good
Jan
Travelled with partner
2 Dec 2023
Liked: Cleanliness, staff & service
?
Jan
Stayed 2 nights in Nov 2023
Response from Peter D on 5 Dec 2023
Dear Jan,Thank you for your rating! If you have any specific feedback or suggestions for improvement from your stay, please feel free to share. We're committed to providing the best experience possible and value your insights.Best regards,
Very spacious two bedroom apartment; very convenient location for what we needed; local coffee outlet and restaurants in the hotel precinct, were able to provide excellently for us during our stay. The location also provided an easy, straightforward and quick exit from Canberra on to the Barton Highway for our 1000km road trip home to South Australia.
Jim
Stayed 3 nights in Nov 2023
Response from Peter D on 30 Nov 2023
Dear Jim,Thank you for your wonderful feedback! We're thrilled to hear that our spacious two-bedroom apartment, convenient location, and nearby amenities met your needs perfectly. We're glad to have contributed to a smooth exit for your road trip back to South Australia. We appreciate your kind words and hope to welcome you back whenever your travels bring you to Canberra again.Warm regards,
6/10 Okay
Lindsay
Travelled with partner
29 Nov 2023
We found the room very clean when you consider the age of the building and outward appearance. The bathroom has been recently renovated and it showed. The Kogan televisions are rubbish. Whilst Foxtel was included as part of the tariff, the poor quality TV meant we were unable to view it. No signal was all we achieved. A user guide may possibly have helped. The manager needs to ensure AC batteries are replaced annually. Can’t recommend staying here when compared to other places we have stayed where the tariff is comparable.
Lindsay
Stayed 1 night in Nov 2023
Response from Peter D on 29 Nov 2023
Dear Linsay,Thank you for your detailed feedback. We're glad you found the room clean and the renovated bathroom satisfactory. We apologize for the inconvenience with the television quality and the issues with the AC. Your suggestions regarding a user guide and regular maintenance are noted, and we'll work on addressing these areas. We appreciate your honest review and hope to have the chance to enhance your experience in the future.
Friendly staff who were such a pleasure to interact with. Secure parking was a bonus. Clean and uncomplicated.
Jan
Stayed 1 night in Nov 2023
Response from Peter D on 30 Nov 2023
Dear Jan,Thank you for your fantastic review! We're delighted that our friendly staff, secure parking, and clean facilities made your stay enjoyable. Your kind words mean a lot to us. We can't wait to welcome you back for another pleasant experience.Warm regards,
8/10 Good
Carolyn
Travelled with partner
28 Nov 2023
Liked: Cleanliness, staff & service
It was close to our family. Old but clean & tidy. Tad of noise from road but ok. Pleasant staff.
Carolyn
Stayed 2 nights in Nov 2023
Response from Peter D on 29 Nov 2023
Dear Carolyn,Thank you for your feedback. We're glad to hear that our location suited your needs and that you found our facilities clean and tidy. We'll work on minimizing road noise for a more peaceful stay. Your kind comments about our staff are appreciated. We hope to welcome you back for an even better experience.Warm regards,
8/10 Good
Andrea
27 Nov 2023
Andrea
Stayed 1 night in Nov 2023
Response from Peter D on 17 Dec 2023
Dear Andrea,Thank you for your rating! If there's anything we can do to make your experience a 5-star one, please don't hesitate to reach out. Your feedback is valuable to us as we strive to enhance our services.Best regards,
The bed was very comfortable and thankfully so were the pillows, can be unusual. Also very quiet, very clean. Will stay there again.
Roberta
Stayed 1 night in Nov 2023
Response from Peter D on 19 Nov 2023
Dear RobertaThank you for your wonderful feedback! We're thrilled to hear that you found the bed comfortable, the pillows exceptional, and your stay quiet and clean. We can't wait to welcome you back for another enjoyable stay.Warm regards,
Had room but found no remote so they up graded us very nice thank you
Allan
Stayed 3 nights in Nov 2023
Response from Peter D on 13 Nov 2023
Dear Allan,Thank you for your positive feedback! We're pleased to hear that we could quickly address the issue with the missing remote and provide you with an upgrade. Your satisfaction is important to us, and we hope you enjoyed the rest of your stay. We look forward to welcoming you back for another pleasant experience.Warm regards,
The staff are so freindly and helpful, the room was clean and everything I needed, the only negative for me was the fact that the club had closed down and I had to drive for a good meal and drink.
Moya
Stayed 1 night in Nov 2023
Response from Peter D on 10 Nov 2023
Dear Moya,Thank you for your positive feedback! We're thrilled to hear that you found our staff friendly and helpful, and the room met your expectations. We understand the inconvenience with the club closure and will explore ways to enhance the dining options for our guests. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Warm regards,
4/10 Poor
Kerry
3 Nov 2023
Liked: Staff & service
Kerry
Stayed 2 nights in Oct 2023
Response from Peter D on 10 Nov 2023
Dear Kerry,We appreciate your rating. If there are specific aspects we can improve or if you have any concerns, please feel free to let us know. We value your feedback and hope to have the opportunity to provide a better experience in the future.Warm regards,
Nice and clean bed and bathroom
Convenient location
Very good service
Sarachandran
Stayed 1 night in Oct 2023
Response from Peter D on 3 Nov 2023
Dear Sarachandran,Thank you for your wonderful feedback! We're delighted to hear you had a comfortable and convenient stay. Your satisfaction is our priority. We look forward to welcoming you back for another great experience.Warm regards,
6/10 Okay
Frank
Travelled with partner
1 Nov 2023
Liked: Cleanliness, staff & service
Place was full of tradie trucks and there was a lot of trash around their vehicles
Frank
Stayed 3 nights in Oct 2023
Response from Peter D on 1 Nov 2023
Dear Frank,Thank you for bringing this to our attention. We apologize for the inconvenience caused by the presence of tradie trucks. We'll take immediate steps to address this issue and ensure a more pleasant environment in the future. Your feedback is valuable, and we hope to have the opportunity to provide a better experience on your next visit.Warm regards,
Cherry welcoming and helpful staff, clean room. Exactly what I expected.
Michael
Stayed 1 night in Oct 2023
Response from Peter D on 24 Oct 2023
Dear Michael,Thank you for your kind words! We're delighted to have met your expectations. Your satisfaction is our priority. We look forward to welcoming you back for another pleasant stay.Warm regards,
1970’s architecture is quite cool. Rooms have been refreshed in most areas. Mattress was somewhat saggy. Needed to get the broken toaster replaced in the room which was done quickly. Very handy to local shops
Mark
Stayed 3 nights in Oct 2023
Response from Peter D on 16 Oct 2023
Dear Mark,Thank you for your detailed feedback! We're glad you appreciate the unique 1970s architecture. Your comments about the room refresh and quick response to the toaster issue are duly noted. We apologize for any inconvenience with the mattress. We're pleased our location was convenient for you. We look forward to welcoming you back for another comfortable stay.Warm regards,
The staff were very friendly and helpful. I left an IPad in my room and they posted it to me the next day. Thanks so much.
Neil
Stayed 4 nights in Sep 2023
Response from Peter D on 15 Oct 2023
Dear Neil,We're delighted to hear about your positive experience with our staff. We're glad we could assist you with your lost iPad. Thank you for your kind words. We look forward to welcoming you back soon!Warm regards,
I ejiyed the room and staff were friendly and helpful.
Mary Ann
Stayed 1 night in Oct 2023
Response from Peter D on 15 Oct 2023
Dear Mary Ann,We're delighted to hear you enjoyed your stay! It's great to know you found our staff friendly and helpful. We look forward to welcoming you back for another enjoyable visit.Warm regards,
Dear Kim,Thank you for your positive feedback! We're pleased to hear that you found our location convenient for dining. Your satisfaction is important to us. We look forward to welcoming you back for another great stay.Warm regards,
Dear Jiaxuan,Thank you for your positive rating! We're glad you had a good experience with us. Your feedback is valuable. We hope to welcome you back for an even better stay.Warm regards,
Dear Bronwyn,We're overjoyed with your perfect score! Your support means the world to us. We look forward to welcoming you back for another outstanding experience.Warm regards,
10/10 Excellent
Wai Kuan
11 Oct 2023
Wai Kuan
Stayed 1 night in Oct 2023
Response from Peter D on 1 Nov 2023
Dear Wai Kuan,Thank you for the perfect score! We're thrilled you had a great experience. We look forward to welcoming you back for another outstanding stay.Warm regards,
6/10 Okay
Jenni
Travelled with family
8 Oct 2023
Disliked: Property conditions & facilities
Good Value, but not the facilities. Need to replace a new mattress!
Will be great if they can put a microwaves, more soap & Shampoo.
Jenni
Stayed 2 nights in Oct 2023
Response from Peter D on 1 Nov 2023
Dear Jenni,Thank you for your feedback. We're glad you found good value in your stay. Mattresses are replaced on a rotating schedule and ad hoc when required, such as in your case. It would be great if you could let me know which room you stayed in and we can get to it! We appreciate your input and hope to have the opportunity to provide a more comfortable experience in the future.Warm regards,
Dear Henery,Thank you for your positive feedback! We're pleased to hear that you found our location convenient for shopping and parking. Your satisfaction is important to us. We look forward to welcoming you back for another great stay.Warm regards,
Dear Kristine,Thank you for your positive feedback! We're glad you found your room clean and comfortable. Your comfort is our priority. We hope to welcome you back soon for an even better experience.Warm regards,