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Reviews of Crest Motor Inn

2.5 out of 5
Crest Motor Inn
60 Crawford Street, Queanbeyan, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 286 out of 1000 reviews" "
Rating 8 - Good. 474 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Chris

Liked: Cleanliness, staff & service
Good spot
Stayed 1 night in Feb 2024

6/10 Okay

Hayden

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Motel is clean and very basic but very dated. Served its purpose form me (a place to sleep). No staff after 6pm so electronic key box was handy but no one to fend off the drunks bagging on doors at 4 am. I guess that is the area?
Stayed 4 nights in Apr 2024
Response from Rasel on 23 Apr 2024
Hi Hayden, Thank you for your feedback. Our Motel is older and a little outdated which is why we are a "budget" motel with the rates that people see as value!We are now under new management and are making improvements. We hope you consider staying with us on your next trip to Queanbeyan.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rasel on 23 Apr 2024
Hi Stephen, Thank you for your kind review. We are happy you enjoyed your stay with us. We look forward to seeing you next time you are in Queanbeyan.

10/10 Excellent

Yanjee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 8 Apr 2024
Thank you so much for your kind review. We look forward to seeing you next time you are in Queanbeyan

2/10 Terrible

Chloe

Stayed 1 night in Mar 2024
Response from Rasel on 23 Apr 2024
Hi Chloe, Thank you for your feedback. Our Motel is older and a little outdated which is why we are a "budget" motel with the rates that people see as value!

10/10 Excellent

SURENDRA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good except outlet. thank you
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Thank you for your kind review. We are glad you enjoyed your stay and we look forward to seeing you next time you visit Queanbeyan

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again, very convenient for my stay
Stayed 3 nights in Jan 2024
Response from Manager on 4 Feb 2024
Thank you so much for your kind review. We look forward to seeing you next time you visit Queanbeyan

10/10 Excellent

Joel

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Sonya on 26 Jan 2024
Thank you for your kind review Joel. We are so glad you enjoyed your stay and we look forward to seeing you next time you visit Queanbeyan

10/10 Excellent

Bee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy after hours check in process. Bed & pillows comfy. Staff very very friendly.
Response from Chyna on 24 Jan 2024
Hi Bee,Thank you very much for your kind review! We really appreciate your feedback and hope to see you next time you're in Queanbeyan.

8/10 Good

Aaron

Business traveller
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Sonya on 17 Jan 2024
Thank you for your kind review. We are glad you enjoyed your stay. We look forward to seeing you next time you visit Queanbeyan

8/10 Good

Majella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot
Stayed 1 night in Jan 2024
Response from Chyna on 12 Jan 2024
Hi Majella,Thank you very much for your review. We hope to welcome you back again.

10/10 Excellent

Pauleen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything in the room was at hand, clean and plentiful. TV, free wi-fi, free parking outside your door and extremely quiet. Wonderful.
Stayed 1 night in Jan 2024
Response from Chyna on 12 Jan 2024
Hi Pauleen,Thank you so much for your kind review. We hope to welcome you back next time you're in Queanbeyan!

10/10 Excellent

Earle

Stayed 1 night in Jan 2024
Response from Manager on 4 Feb 2024
Thank you so much for your kind review. We look forward to seeing you next time you are in Queanbeyan.

8/10 Good

Gerhard

Stayed 1 night in Jan 2024
Response from Chyna on 12 Jan 2024
Thank you very much for your review.

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the money
Stayed 1 night in Dec 2023
Response from Manager on 4 Jan 2024
Thank you for your kind review. We are glad you enjoyed your stay.

8/10 Good

Roberta

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Sonya on 29 Dec 2023
Thank you for your kind review. We are glad you enoyed your stay and we look forward to seeing you next time you visit Queanbeyan

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 2 nights in Dec 2023
Response from Sonya on 19 Dec 2023
Thank you for your kind review. We are glad you enjoyed your stay. We look forward to your next visit to Queanbeyan

8/10 Good

Tanya

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Sonya on 19 Dec 2023
Thank you for your kind review. We are glad you enjoyed your stay with us. We hope to see you next time you visit Queanbeyan

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was extremely stuffy, sheets not clean, needs a major upgrade and staff are dishonest. How they can operate, I do not know.. wish I had looked at all the other comments on Google ( not their website, which they have no doubt put there to market their motel). Don’t waste you time
Stayed 1 night in Sep 2023

6/10 Okay

Janet

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property needed a bit of a facelift. The room stank of smoke and stuffiness, which gave my son hay fever. Not having a sink in the kitchen area was quite inconvenient. The beds were clean and comfortable.
Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Thank you for your feedback

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Sonya on 6 Dec 2023
Thank you for your kind review. We are so happy you enjoyed your stay and we look forward to seeing you again next time you visit Queanbeayn

8/10 Good

Joe

Travelled with partner
Liked: Staff & service
ALL OK thanks
Stayed 2 nights in Nov 2023
Response from Sonya on 5 Dec 2023
Thank you so much for your kind review. We are happy you enjoyed your stay

8/10 Good

Chee Kin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost is competitive among the other motels or hotels in this suburb, and in Canberra. The bed is too soft but still okay. Bathroom also acceptable. Room is very small but it is expected. The only thing bother me is this motel is located on the main street, that it is quite noisy when cars pass by, especially in the mid-night. Although overall experiences is average, because of the price, I give 4 starts
Response from Manager on 16 Nov 2023
Thank you for your feedback

8/10 Good

Graeme

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Sonya on 15 Nov 2023
Thank you for your kind review. We hope to see you next time you visit Queanbeyan

8/10 Good

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great value. It would be great if there was allocated parking.
Stayed 1 night in Nov 2023
Response from Manager on 13 Nov 2023
Thank you so much for your kind review. We look forward to seeing you next time you are in Queanbeyan

10/10 Excellent

Heike

Stayed 1 night in Nov 2023
Response from Sonya on 5 Dec 2023
Thank you so much for your kind review. We are so happy you enjoyed your stay with us.

6/10 Okay

Mark

Liked: Staff & service
Disliked: Amenities
The lady in reception was lovely. Room was outdated but ok for 1 night. Bathroom was extremely small and dirty. Mould on grouting in the shower was a bit gross. The room had a funky smell.
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Thank you for your feedback. The grouting in the bathroom is stained, it is not live mould. To fix this, the grouting needs to be replaced, which we are looking at doing. The bathrooms are old and a little stained in places, not dirty, and this is why we call ourselves a 'budget motel'. Unsure what the smell is that you mentioned

10/10 Excellent

Prasansa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. 👍 I loved it satyed 2 nights at there was safe and sound. 👍👍
Stayed 2 nights in Nov 2023
Response from Chyna on 9 Nov 2023
Hi Prasansa, Thank you so much for your kind review, we're so glad you enjoyed your stay!

8/10 Good

Andrew

Stayed 1 night in Oct 2023
Response from Sonya on 22 Nov 2023
Thank you so much for your kind review!

2/10 Terrible

Shan

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience
Only one light worked, no towels, not enough pillows, bathroom fan broken and not working shampoo conditioner soap dispensers not working, hot water gone after 2 minutes so unable to shower for any of the 4 of us. smelt like marijuana and reception closed at check in and out. Phoned and got a reception service not the hosts. Booked for 2 nights left early after not sleeping.
Stayed 2 nights in Oct 2023
Response from Crest Motor Inn on 31 Oct 2023
Thank you for your feedback. Upon investigating the room, all of the lights are working - there are just different light switches for different lights. The hot water appears to be working perfectly fine and no other rooms have mentioned lack of. We cannot find a problem with the bathroom fan and the soap dispensers appear to be working fine, and are fully stocked. Unsure about the smell you mentioned as nothing was detected. You arrived outside our Reception hours - we have a 24 hour check in system which you used. There were two pillows per guest, we are unsure how many you expected, more could have been provided when the extra towels you requested were provided. We do have an after hours phone service, who are able to contact us when required, which they did...re towels which you reuqested

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty basic motel but clean and serviceable
Response from Chyna on 25 Oct 2023
Hi Rob,Thank you so much for your review. We are glad you enjoyed your stay and hope to welcome you back next time you're in Queanbeyan!

8/10 Good

DOREE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was disappointed that we did not have microwave in room, first time I have found that in a Motel Room in a long time. We found it a problem to have to heat everything down stairs and then have to carry up to our room.
Stayed 4 nights in Oct 2023
Response from Crest Motor Inn on 23 Oct 2023
Thank you for your feedback

6/10 Okay

Sue

Travelled with partner
Most rooms need maintenance been staying there for years and its slowly going down
Stayed 2 nights in Oct 2023
Response from Crest Motor Inn on 22 Oct 2023
Thank you for your feedback. The Motel is older and some people believe it does need renovating but once this is done, it will no longer be a "budget motel" with cheap rates that so many people rely on. Unfortunately you didnt say what needed maintenance - we try very hard to keep any "maintenance" issues fixed. Thank you for staying with us

8/10 Good

Jos

Liked: Cleanliness, staff & service, property conditions & facilities
My room was basic, but it was it had everything that I needed. When I made the booking, I rang the motel staff and told them that I would be arriving after midnight, which I did. The receptionist had told me how to access the key to my room. Getting the key was very easy and exactly as I had been told.
Stayed 1 night in Oct 2023
Response from Chyna on 21 Oct 2023
Hi Jos,Thank you very much for your review, we appreciate your feedback and hope to welcome you back again!

8/10 Good

Maxwell, The Entrance

Travelled with family
Liked: Cleanliness, staff & service
Property was clean and tidy. Shower wasn’t that great went cold fairly fast and old not so good shower head. Check in was quick and easy.
Stayed 1 night in Oct 2023
Response from Crest Motor Inn on 15 Oct 2023
Thank you for your kind review. We are glad you enjoyed your stay

8/10 Good

Carol

Stayed 5 nights in Oct 2023
Response from Sonya on 5 Nov 2023
Thank you for your kind review. We look forward to seeing you next time you are in Queanbeyan.

10/10 Excellent

Guruge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall it was good for the rate we could find
Stayed 1 night in Oct 2023
Response from Crest Motor Inn on 10 Oct 2023
Thank you for your kind review, we are glad you enjoyed your stay with us and look forward to seeing you again next time you visit Queanbeyan

10/10 Excellent

Emily Jane

Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Thank you so much for your kind review. It makes us so happy to know that guests enjoyed their stay. We look forward to seeing you next time you are in Queanbeyan!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic but has every thing you need for an overnight stay. Bed was comfy, good hot water and room was clean.
Stayed 1 night in Oct 2023
Response from Sonya on 2 Oct 2023
Thank you for your kind review Paul, we are glad you enjoyed your stay. We are very basic but as we are a budget motel, and the rate reflects this. We are happy you found your bed comfortable and the hot water good! We look forward to welcoming you again the next time you visit Queanbeyan!

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Sep 2023
Response from Chyna on 30 Sept 2023
Hi Dave,Thank you very much for your review, we hope to welcome you back again!

8/10 Good

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean price good for taffe studient
Stayed 2 nights in Sep 2023
Response from Sonya on 26 Sept 2023
Thank you for your review. We look forward to seeing you next time you are in Queanbeyan

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service
Its convenient
Stayed 1 night in Sep 2023
Response from Chyna on 15 Sept 2023
Hi Sue,Thank you for your review, we appreciate your feedback. We hope to welcome you back next time you're in Queanbeyan.

8/10 Good

Michael, Dundas Valley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to queanbeyan Good value for money Shower was cold on the 2nd day
Stayed 3 nights in Sep 2023
Response from Chyna on 15 Sept 2023
Hi Michael,Thank you very much for your review! Apologies about the shower - we did have that fixed. :)We hope to welcome you back next time you're in Queanbeyan.

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quiet and convenient, a nice jumping-off point to explore the Capitlal
Stayed 2 nights in Sep 2023
Response from Chyna on 14 Sept 2023
Hi Stephen,Thank you very much for your review - we hope to see you next time you're in Queanbeyan!

8/10 Good

Robyn

Stayed 1 night in Sep 2023
Response from crest motor inn on 4 Oct 2023
Thank you for your kind review. We are glad you enjoyed your stay

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities
Ageing but well maintained has guest laundry and kitchen
Stayed 2 nights in Sep 2023
Response from Sonya on 12 Sept 2023
Thank you for your kind review, we are glad you enjoyed your stay and we look forward to welcoming you again next time you are in Queanbeyan

8/10 Good

Martin

Disliked: Property conditions & facilities
Property was quiet and relaxing but when i entered the room i found carpet not clean and toilet was covered in urine it was like it had not been cleaned after last occupant
Stayed 3 nights in Sep 2023
Response from Sonya on 11 Sept 2023
We are sorry about this. Our Housekeeping staff do an amazing job and our reviews generally reflect this. If this was the case, considering you stayed for 3 nights, this should have been brought to our attention so it could have been fixed which it certainly would have been

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Sonya on 10 Sept 2023
Thank you for your kind review.

8/10 Good

Jan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a problem with the shower tap constantly dripping so feel this should be fixed so other people dont experience this issue and you conserve water also
Stayed 1 night in Aug 2023
Response from Sonya on 3 Sept 2023
Thank you for your kind review. The leaking tap issue has been fixed! We look forward to seeing you again when you are next in Queanbeyan

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crest Motor Inn is our go to motel when we have to travel to Canberra. It is walking distance to the shopping centre, onsite parking and is over the road from the local hotel that has an excellent menu and nice place to have a drink.
Stayed 1 night in Aug 2023
Response from Sonya on 3 Sept 2023
Thank you so much for your kind review. We are so glad you enjoy staying with us. We look forward to seeing you next time you are in Queanbeyan