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坎昆凱悅酒店

4.5 星級住宿

Krystal Grand Cancun All Inclusive

豪華海灘酒店，設有3 個室外泳池

選擇日期查看價格

坎昆凱悅酒店相片集

3 個室外泳池；泳池傘、躺椅
雙人療程室、桑拿、熱水浴缸、身體療程、水療、芳香療法
鳥瞰角度
Altitude Releve 1 King Ocean View | 客房景觀
4 間餐廳；供應早餐

人氣設施服務

  • 提供車位
  • 泳池
  • 酒吧
  • 全包
  • SPA
  • 客房送餐服務

客房選擇

可用嘅客房篩選條件
正在顯示 4 種房型 (共 4 種)

載入所有Altitude Suite的相片

Altitude Suite | 迷你吧、房內夾萬、書桌、遮光窗簾/窗簾

Altitude Suite

特色

陽台
空調
免費搖籃/嬰兒床
LCD 電視
多款枕頭選擇
遮光布/窗簾
名牌梳洗用品
浴袍
  • 549 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 2 張標準雙人床 / 1 張特大雙人床

載入所有豪華客房, 海濱的相片

豪華客房, 海濱 | 迷你吧、房內夾萬、書桌、遮光窗簾/窗簾

豪華客房, 海濱

特色

陽台
空調
免費搖籃/嬰兒床
LCD 電視
遮光布/窗簾
私人浴室
雨淋花灑
風筒
  • 344 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 2 張標準雙人床 / 1 張特大雙人床

載入所有豪華客房的相片

豪華客房 | 迷你吧、房內夾萬、書桌、遮光窗簾/窗簾

豪華客房

特色

陽台
空調
免費搖籃/嬰兒床
LCD 電視
遮光布/窗簾
私人浴室
風筒
浴袍
  • 344 平方呎
  • 城景
  • 可容納 4 人 (按實質預訂人數入住)
  • 2 張標準雙人床 / 1 張特大雙人床

載入所有Altitude Suite Ocean Front的相片

Altitude Suite Ocean Front | 迷你吧、房內夾萬、書桌、遮光窗簾/窗簾

Altitude Suite Ocean Front

特色

陽台
空調
LED 電視
多款枕頭選擇
遮光布/窗簾
名牌梳洗用品
浴袍
私人浴室
  • 549 平方呎
  • 可容納 2 人 (按實質預訂人數入住)
  • 1 張特大雙人床

其他推薦

廣告
2 個室外泳池；躺椅

坎昆希爾頓全包式度假村

Cancun
  • 位於私人海灘
  • 泳池
  • 全包
  • 可攜帶寵物
8.6 分 (滿分為 10 分)，優異，3,250 則評價 篇評價
現售 HK$2,869
合共 HK$2,869
連稅及其他費用
8 月 2 日 - 8 月 3 日
坎昆希爾頓全包式度假村
Mod logo
登入查看合資格的折扣及禮遇，更多歷險旅程，更多豐富獎賞！
登入免費註冊

關於鄰近區域

地圖
Boulevard Kukulcan km 8.5, Cancun, ROO, 77500

附近景點

  • 海鷗藍海灘 - 1 分鐘路程 - 0.0 公里
  • 坎昆會議中心 - 8 分鐘路程 - 0.7 公里
  • 科宏海灘 - 9 分鐘路程 - 0.8 公里
  • 卡拉科海灘 - 11 分鐘路程 - 1.0 公里
  • 酒店區海灘 - 9 分鐘車程 - 5.0 公里

交通資料

  • 坎昆國際機場 (CUN)：29 分鐘車程

餐廳

  • ‪Hooters - ‬6 分鐘路程
  • ‪Mandala - ‬6 分鐘路程
  • ‪The Moongate - ‬2 分鐘路程
  • ‪Monkey Business - ‬5 分鐘路程
  • ‪Forum Beach Club - ‬7 分鐘路程

住宿資料

坎昆凱悅酒店

位於海鷗藍海灘附近的豪華全包酒店
坎昆凱悅酒店提供池中酒吧、海灘酒吧和池畔酒吧等設施服務，而且離酒店區海灘和坎昆會議中心很近。此酒店提供白沙灘、海濱用餐區和免費海灘小屋，旅客可以盡情曬太陽，享受度假時光。想要放鬆一下的話，推薦您到附設的 Spa Spa Reflect做個芳香療法、深層組織按摩或身體療程。住宿有 4 間餐廳，供應早餐、午餐、晚餐和兒童餐，並有海洋景。全日開放健身室提供健身班和瑜伽班，還有排球等活動可以體驗。住宿提供房內免費 Wi-Fi，讓旅客隨時掌握世界大小事，此外亦有雜貨店/便利店和露台等設施服務。
其他設施服務：
  • 3 個室外泳池和兒童泳池，有躺椅、泳池傘和池中酒吧
  • 免費代客泊車
  • 托兒服務 (收費)、行李寄存、禮賓服務
  • 會議室、沙灘巾、服務員
客房特色
全部 395 間客房都有提供陽台連傢俬、可放手提電腦的夾萬等舒適享受，以及空調和浴袍等設施服務。
其他設施服務還包括：
  • 浴室有淋浴設備和免費梳洗用品
  • LED 電視，提供精選電視頻道
  • 陽台、咖啡機/沖茶器和每日清潔服務

全包住宿詳情

此酒店是全方位服務住宿。房價已包括店內的餐飲 (可能設某些限制)。

語言

英語、西班牙語

類似住宿

4 個室外泳池；泳池傘、躺椅

坎昆夢幻沙灘度假村及 SPA - 全包式

  • 位於私人海灘
  • 泳池
  • 浴缸
  • 全包
8.2 分 (滿分為 10 分)，很好，1,240 則評價 篇評價
現售 HK$2,017
合共 HK$2,017
連稅及其他費用
8 月 13 日 - 8 月 14 日
坎昆夢幻沙灘度假村及 SPA - 全包式

住宿設施服務

網絡

  • 所有客房提供：免費 Wi-Fi

泊車及交通

  • 店內設有免費代客泊車

餐飲

  • 1 間池中酒吧
  • 1 間池畔酒吧
  • 1 間咖啡店/咖啡室
  • 1 間海灘酒吧
  • 4 間酒吧/酒廊
  • 4 間餐廳
  • 小食店/熟食店

店內餐廳

  • O
  • The Beach Bar and Grill
  • The Deli
  • The Grill
  • The Lounge and Terraces

休閒活動

  • 24 小時健身室
  • 3 個室外泳池
  • 公共空間電視
  • 全方位 SPA
  • 免費兒童俱樂部
  • 沙灘排球
  • 兒童池
  • 健身班
  • 瑜伽班
  • 遊樂場
  • 購物

便利服務

  • 24 小時接待處
  • 自動櫃員機
  • 行李寄存
  • 洗衣設施
  • 接待處提供夾萬
  • 髮廊
  • 禮品店/書報攤
  • 雜貨店/便利店

旅客服務

  • 多語服務人員
  • 行李搬運服務
  • 客房清潔服務 (每日提供)
  • 旅行團和門票諮詢服務
  • 乾洗/洗衣服務
  • 婚禮服務
  • 禮賓服務

商務服務

  • 商務中心
  • 會議室
  • 電腦工作站

戶外設施

  • 位處海灘
  • 免費海灘小屋
  • 沙灘巾
  • 沙灘太陽傘
  • 沙灘椅
  • 泳池太陽傘
  • 泳池躺椅
  • 花園
  • 露台

全方位 SPA

  • 5 個療程室
  • 水療
  • 身體磨砂
  • 芳香療法
  • 美甲/護足
  • 美容療程
  • 桑拿
  • 浴缸
  • 深層組織按摩
  • 腳底按摩
  • 運動按摩
  • 熱石按摩
  • 雙人療程室
  • 體膜護理
  • SPA 每日開放

無障礙設施

  • 升降機

其他設施

  • 14 層樓層
  • 2 棟建築

客房設施服務

睡房

  • 遮光布簾

浴室

  • 免費梳洗用品
  • 私人浴室
  • 花灑
  • 風筒
  • 浴袍

娛樂

  • 收費電影
  • 附收費有線頻道的 LED 電視

餐飲

  • 免費樽裝水
  • 咖啡機/沖茶器
  • 客房送餐服務
  • 迷你吧

其他設施

  • 夾萬
  • 夾萬 (可放手提電腦)
  • 空調 (恆溫)
  • 書桌
  • 電話
  • 熨斗/熨衫板

政策

入住

入住時段開始時間：15:00；入住時段結束時間：0:00
最低登記入住年齡 - 18 歲

退房

於 12:00 前退房

特別入住指示

住宿前台職員將親自迎接旅客到埗

如何進入住宿

接待處有人當值

寵物

不可攜帶寵物

小童與加床

歡迎兒童入住
兒童可使用現有寢具免費入住父母或監護人的客房

此住宿接受以下付款方式

重要資訊

注意事項

如有額外房客入住，住宿會依照其規定收費。
住客登記入住時或須出示由政府簽發附有相片的證件及信用卡，以備雜費之用。
住宿無法保證一定能滿足住客的特別要求，須視乎住客登記入住時的供應狀況，住宿亦可能會加收費用。
住宿接受以信用卡付款。

其他須知

按摩服務及SPA 療程必須提早預訂；若要預訂，請於抵達前按預訂確認上的聯絡資料聯絡此住宿
只有已辦理入住手續的住客方可進入客房
某些服務設施有使用限制，詳情請聯絡住宿 (聯絡方法見訂房確認通知)

住宿又稱為

Cancun Hyatt Regency
Cancun Regency
Cancun Regency Hyatt
Hyatt Cancun Regency
Krystal Grand Punta Cancun Resort
Hyatt Regency Hotel Cancun
Regency Cancun
Regency Hyatt Cancun
Hyatt Regency Cancun Hotel Cancun
Krystal Grand Punta Cancun Hotel
Krystal Grand Punta Hotel
Krystal Grand Punta Cancun
Krystal Grand Punta
Hyatt Cancun
Krystal Grand Punta Resort
Krystal Grand Cancun Inclusive
Krystal Grand Cancun All Inclusive Hotel
Krystal Grand Cancun All Inclusive Cancun
Krystal Grand Cancun All Inclusive Hotel Cancun

常見問題

坎昆凱悅酒店是否設有泳池？

是，此住宿設有3 個室外泳池及兒童泳池。

坎昆凱悅酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

坎昆凱悅酒店的泊車位收費多少？

此住宿提供免費代客泊車服務。

坎昆凱悅酒店的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：0:00。

坎昆凱悅酒店的退房時間是？

退房時間為 12:00。

坎昆凱悅酒店是否提供全包式禮遇？

是，此為全包式住宿。

坎昆凱悅酒店位於哪裡？

這間海濱酒店位於酒店區，在娛樂消閒區，距離海鷗藍海灘和酒店區海灘只有數步之遙。步行 10 分鐘即可到達科宏海灘和女人島、蓬塔坎昆和蓬塔尼祖國家公園西海岸。

Krystal Grand Cancun All Inclusive的評價

評價

8.0

很好

10 分評分，優異；1000 則評價中有 400 則
8 分評分，不錯；1000 則評價中有 310 則
6 分評分，一般；1000 則評價中有 144 則
4 分評分，欠佳；1000 則評價中有 86 則
2 分評分，很差；1000 則評價中有 60 則

8.4/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

6.8/10 

環保程度

評價

6/10 一般

真實旅客

多人同遊
the beach is not good as expected. but others services are fine
於 2018 年 12 月住了 2 晚

8/10 不錯

Yungchen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房間的設備較老（我住較舊的那棟），但是離會議中心很近，佔地非常棒，海灘的風景也比其他飯店的好。
於 2017 年 10 月住了 4 晚

8/10 不錯

HM (WISCONSIN)

讚好：職員與服務

酒店很棒，很方便

本来订的是城市景观的普通房间，check in的时候免费升级到了海景房，这点很好。房间在11楼，也不算很吵，反正感觉也挺不错的

2/10 很差

Maria

不滿：整潔度和住宿狀況
We arrived at 7 AM, completely exhausted after a long trip to a staff with no kindness, just cold, rude staff who clearly didn’t care. There was no AC in the lobby, so we were left sitting in the heat for hours. It was miserable. When we finally got into our room, the bathroom was dirty, and the overall cleanliness of the place was just unacceptable. We had booked all-inclusive, yet somehow still had to pay extra to eat. Every time we tried to question it, the staff brushed us off with attitude and zero accountability. At the bar, we saw something absolutely disgusting — the bartender dipped his hand into the shaker to taste the drink before serving it. Seriously? Completely unsanitary and gross. After just a few hours, we decided this place wasn’t worth it and asked to leave early and get a refund — they flat-out refused. No understanding, no effort to make it right, just more rude behavior. This was easily one of the worst hotel experiences we’ve ever had. No AC, dirty bathrooms, unhygienic practices, and dishonest service. Don’t waste your money — avoid this place at all costs.
於 2025 年 6 月住了 2 晚

10/10 優異

christie velazquez (Riverside)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
My fiancée and I had an amazing experience, from the moment we checked in even though we were a little early they offered us a room right away and once settled the staff gave us a tour of the property. The resort had all the things we needed from beautiful views, pools, beach access, and plenty of drinks & dining options. All the staff was nice, helpful and always making sure we were well taken care of. A special thanks to Sinai and Alex, who went above and beyond to make sure our stay was incredible. Sinai was great with setting up dinner reservations and activities for my fiancée and me. The resort exceeded all of our expectations and we can't wait to return. Thank you staff!
於 2025 年 7 月住了 5 晚

4/10 欠佳

Amra (Loves Park)

親子同遊
不滿：設施服務和住宿狀況
This was our second visit to Cancun, and Krystal Grand was a letdown compared to our first stay at a Dreams resort. The location is great—right in the Hotel Zone and walkable to shops. The beach was nice and calm with some seaweed, but still swimmable most days. The hotel feels outdated. Our room had a strange smell, and elevators were slow, hot, and poorly ventilated. Only one of four seemed updated. Check-in was quick but impersonal—no tour or warm welcome unless you’re a vacation club member. Dining was average. As a family that doesn’t eat pork, we found few options. Poolside portions were small, and room service had a $9 USD fee per delivery. Bars were understaffed, especially at the pool, and the mini bar in our room was never restocked during our 8-night stay. Entertainment was minimal—besides a pool workout and a 4th of July event, there wasn’t much offered. Most energy came when they were filming promotional content. Communication was poor—pool and restaurant closures weren’t announced in advance or when they were announced the timeline wasn’t met and created the pool to be open later then stated and angry guests. Overall, we wouldn’t return. If this had been our first Cancun trip, we likely wouldn’t have come back. If you’re looking for a quiet, no-frills stay it might work, but if you expect good service and entertainment, look elsewhere.
於 2025 年 6 月住了 7 晚

2/10 很差

Santiago

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
They threw away my things and opened the safe they had limited dining and restricted everything.Safe and door broke down tv remotes had no batteries
於 2025 年 6 月住了 5 晚

8/10 不錯

Nathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This place was pretty good for the price. I have stayed at the RIU before and the food was WAY better there. This hotel has a really nice beach. The upsell of crap when you are trying to check in is super annoying. The food is passable but not excellent.
於 2025 年 4 月住了 4 晚

8/10 不錯

Deanna

讚好：整潔度、職員與服務和住宿狀況
於 2025 年 3 月住了 4 晚

8/10 不錯

Olalekan

於 2025 年 2 月住了 3 晚

10/10 優異

Ivette

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location walkable to the little town where all the bars and shopping is available
於 2025 年 3 月住了 5 晚

4/10 欠佳

Jimena

不滿：職員與服務、住宿狀況和客房舒適度

No lo recomiendo en lo absoluto

El hotel esta muy descuidado, de los 4 elevadores que tiene solo servía uno y sonaba horrible. Era un caos subir y estábamos en el piso 14. El cuarto se veía muy descuidado también, las sillas estaban manchadas y las persianas estaban sucias y el baño olía a caño. No hay lugares suficientes donde sentarse / acostarse en la aberca; son muy pocos a comparación de la gente que esta hospedada. En la playa pasa lo mismo y peor aún tienen palapas y camas que cobran aparte y mínimo te piden una botella. De all inclusive no tiene nada, no pierdan su dinero. NO lo recomiendo en lo absoluto.
於 2025 年 2 月住了 4 晚

4/10 欠佳

ADRIANA

不滿：住宿狀況
I was deceived by the review videos I watched. The only great thing about this property would be how beautiful the beach is! After a long flight, arriving to the hotel they only had two people checking in all the new visitors. Once you complete the check in, there are associates behind you ready to suck you in into a buying scheme. They say it’s just to give you a map of the facility but it ends up being that PLUS wanting to sell you a room for the new hotel next door. During my stay, there was only 2 elevators working. Mind you, there’s 14 floors at the Krystal Grand. I made it aware to a handful of employees and they stated someone was coming in the next day to fix it. I was there for 4 days and never was fixed. It is not air conditioned, so it is always hot in the elevators and in the main lobby. Trying to make reservations to the 3 restaurants they have was impossible. Had to get management involved and he made sure I had reservation for one of them. The smell of sewage was unbearable when showering and in certain places in the main lobby. Once leaving, everyone who had rented a vehicle noticed there was paint splatter all over the vehicles. Employees were aware of it but didn’t act apologetic at all. They stated “ the hotel was not responsible for any damage as they allowed us to park there for free so it was not on them”. Even though, their workers were the ones painting on their hotel. I will never stay at any Krystal hotels ever again.Spend your money elsewhere!
於 2025 年 2 月住了 3 晚

10/10 優異

agueda nallely

於 2025 年 2 月住了 4 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
very nice and clean hotel, family friendly, they had activities for the kids every day, beach is beautiful and pools are very nice, loved that it was close to everything downtown, i would definitely stay here again!!
於 2018 年 8 月住了 4 晚

10/10 優異

真實旅客

於 2017 年 12 月住了 2 晚

8/10 不錯

真實旅客

伴侶同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
Buena limpieza, trato de personal regular, bien ubicado
於 2019 年 5 月住了 4 晚

10/10 優異

真實旅客

於 2019 年 5 月住了 6 晚

8/10 不錯

RHETT

讚好：住宿狀況和客房舒適度
於 2019 年 5 月住了 1 晚

2/10 很差

andre

不滿：職員與服務、住宿狀況和客房舒適度

Would not return

Very basic hotel and incredibly noisy internal bar area affecting all bedrooms.
於 2019 年 1 月住了 2 晚

6/10 一般

Daniel

伴侶同遊
讚好：整潔度
不滿：職員與服務
The location is prime. At check-in very little information almost misleading and aggressive up-selling. Our bathroom had plumbing issues and smelled like a porter potty. Cleaning staff and maintenance workers were very pleasant and helpful. Food and restaurant staff were excellent as well. Over all we like enjoyed our stay, management needs to work out any and all issues.
於 2019 年 4 月住了 6 晚

10/10 優異

scott

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

First time stay

I was impressed with the hotel. Very modern, clean, and well kept. Right on the beach and walking distance to anything you will ever need. We went non-inclusive so there are some nice places to eat locally and stores to buy whatever supplies you may need.
於 2019 年 4 月住了 3 晚

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務

Decent hotel, horrible staff

We elected to not do the all inclusive, so I can't speak to the quality of the food. I had no problem with the hotel itself. Its in a great location and the beach was great! Its an older hotel, but our room was clean with no signs of bugs. The bed wasn't awesome, but it was sufficient. It was also very quiet, and we were there over spring break. It was worth it to us to spend a bit more and get an ocean view balcony. You can't ask for a better view. My biggest complaint was the staff. This property also does a time share and everyone we interacted with was VERY aggressive. You can't get any help without being accosted. Every question we asked the front desk/concierge/doorman turned into a sales pitch. "Us- Where can we get a cab? Them-Where are you going, did you know you could go there for free if you listen to our presentation? Us- Can I get a price list for your spa? Them- Wouldn't you rather get services for free?" ALL THE TIME!!! And whatever you do, don't sit at the desk with their planner people! They act helpful in getting you tickets to excursions, trips, etc, buts its another ploy to get you to the time share. I wish we would have known to expect that level of aggressive sales tactics ALL OF THE TIME. By the end of our trip, I just walked through the lobby without making eye contact and ignored anyone trying to engage me. Without the staff, I would have rated the hotel much higher.
於 2019 年 3 月住了 5 晚

10/10 優異

Andy

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was fun. It close to the bars. The beach is good. The staffs are good. The foods there was great. They have shushi and Italian.
於 2019 年 3 月住了 5 晚

4/10 欠佳

真實旅客

於 2019 年 3 月住了 7 晚