We appreciate you taking the time to share your comments about your recent stay. We are sorry to hear that some aspects of our policies did not meet your expectations. We want to clarify that on our website and during the reservation process, we provide detailed information about our policies, including the security deposit and the variable capacity of our rooms. We understand that there may be confusion regarding additional charges for extra guests, and we will take steps to ensure this information is clearer in the future. We value your feedback and hope to have the opportunity to improve your perception on future visits. Thank you for choosing us and we look forward to serving you better on your next stay!

Thank you for taking the time to leave us a rating. We value your opinion and hope that, on future visits, we can offer you an experience that deserves a higher rating. We hope to welcome you again soon and exceed your expectations!

Thank you very much for rating us and your comments because they help us improve, the security deposit is informed in the policies section before making the reservation so that you can have all the necessary information. We appreciate your praise of our security personnel and we will take note of it. We are always looking for ways to improve, and your comments are essential for us, Thank you again for choosing us!

Thank you for your rating and positive comment! We are very happy to know that your stay was excellent and that you have no complaints. We always work to provide the best possible experience for our guests, we hope to welcome you again in the future!

¡Gracias por tu calificación! Si hay algo específico que podamos hacer para mejorar tu experiencia en el futuro, ¡nos encantaría saberlo, gracias por elegirnos!

Thank you very much for choosing us and for your kind comments! We greatly value your feedback because it helps us improve, we have changed all the lounge chairs in the pool area and we are working to improve the image of that entire area in general, we hope that you will soon be able to return and enjoy these changes. Thank you again for choosing us!

Thank you for visiting us and your comments! We implement an illuminated sign at the hotel entrance and ensure that our location is correctly indicated on Google Maps. These measures make accessing the property easier and faster for our guests. Thank you very much for choosing us!

Thank you for the rating and for choosing us, we hope to see you back soon!

Thank you very much for rating us and your comments for help us improve, we regret the inconvenience and we want to inform you that we are improving our cleaning processes, we are also progressively changing all the bedding to new and better quality ones. We sincerely appreciate your visit and comments.

¡Gracias por tu calificación! Nos alegra saber que tu experiencia fue excelente. Esperamos verte pronto de nuevo. ¡Gracias por elegir nuestro hotel!

Thank you for sharing your positive experience with us. We are very glad that you enjoyed our apartments and that you felt at home, whether you are staying for one night or for longer periods. We hope to welcome you again in the future. Thank you for choosing us as your home away from home!

Muchas gracias por calificarnos y sus comentarios ya que nos ayudan a mejorar. Lamentamos lo sucedido y le informamos que estamos trabajando en mejorar nuestros servicios e instalaciones, muchas gracias por elegirnos.

Thank you for your comments, we are very sorry for the inconvenience you experienced. We will take immediate action to address these issues and improve our service. We hope you consider giving us another chance. Thank you for your comments help us improve.

Thank you very much for visiting us, for rating us and your comments help us improve! We're sorry for the inconvinience. We have 24-hour reception and maintenance. Water dispensers in the gym and lobby. Exclusive access to a nearby shopping center with a variety of options. Also surrounded by restaurants and 24-hour self-service stores. We hope you consider returning and enjoy a more complete experience. Thank you for your comments!

We are glad to know that you enjoyed the kindness of our staff and the spectacular view. Thank you for sharing your experience with us! We hope to welcome you again soon, thank you for choosing us!

Thank you for your perfect rating and your kind comments! We are very happy to know that you enjoyed our excellent location and the convenience of having so many options nearby. We appreciate your suggestions and will take your comments into account to improve our guests' experience. We would love to welcome you again in the future. Thank you for choosing us and for your kind feedback!

Thank you for your rating! We hope to see you again soon!

We appreciate your detailed feedback. We regret the inconvenience due to the noise from the Plaza del Toros, we are working on solutions such as anti-cyclonic curtains. We are glad that the staff was helpful with the room change. We value your comments and hope to see you again to offer you a better experience. Thank you for choosing us in Cancun!

Gracias por tu calificación perfecta de 5/5. Nos alegra saber que tu experiencia fue satisfactoria ¡Esperamos verte de nuevo pronto!

¡Gracias por tu calificación y tus amables palabras! Nos alegra saber que tu estadía fue excelente. Siempre estamos aquí para brindarte una experiencia memorable en Cancún. ¡Esperamos verte pronto de nuevo en nuestro hotel!

We are glad to know that you enjoyed the location near the shopping center and that the layout of the suite was perfect for you. It is important to mention that we have a reception open 24 hours to assist in the comfort of our guests. We appreciate your comments, as they help us improve our services. We hope to see you again soon.

Thank you for highlighting our location, guest service, and nearby food options. To mitigate external noise we have installed anti-cyclonic curtains in all our rooms. Our maintenance team is available 24 hours a day to assist with closing the curtains if necessary. We appreciate your feedback as it helps us improve. We hope to see you again soon!

We appreciate your rating, as it helps us improve our services. We hope to have the opportunity to welcome you again in the future and provide you with an even better experience.

Gracias por tu calificación perfecta y por compartir tus comentarios con nosotros, nos ayudan a mejorar continuamente nuestros servicios. Esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro y brindarte una experiencia aún más satisfactoria!

Thank you for your rating and comments! We are sorry for the inconvenience you experienced with the rate discrepancy and communication. We are committed to improving the training of our front desk team to ensure they not only provide excellent service, but also complete and accurate information to our guests. Regarding cleanliness issues, we are committed to quality in all our areas and will continue to work to ensure an impeccable experience for our guests. We value your recognition of our high level of security and our privileged location, which combines the comfort of the city with access to the tourist area. Our exclusive entrance to the shopping mall is a benefit that our guests appreciate, and we appreciate that you also valued it. We hope to have the opportunity to welcome you again and provide you with an even better experience on your next visit!

Thank you for the rating and for choosing us, we hope to see you back soon!

We appreciate having chosen us as your first choice and to facilitate your arrival, we have installed an illuminated sign. We regret any confusion with the identification of the towers, we are independent of them and the only ones with an illuminated sign are us, you can also visit our location on the website or on Google Maps, our reception team is willing to assist you 24 hours a day. We are pleased to know that our privileged location and the amenities offered make us an outstanding choice. Regarding check-in, we strive to be punctual at 03:00 pm, sometimes we offer early check-in, subject to availability as a courtesy. Our maintenance team is available 24 hours a day to address any issues. We are sorry for the water incident. We appreciate your feedback as it helps us continually improve our quality standards. We hope to have the opportunity to provide you with a more satisfactory experience in the future. Kind regards!

¡Hola Federico gracias por la calificación perfecta! Apreciamos tus comentarios y estamos emocionados de que hayas tenido una gran experiencia con nosotros ¡Esperamos recibirte nuevamente pronto!

Thank you for your rating and comment! We are glad to know that you found our hotel quite pleasant. We value your opinion and are pleased to have contributed to your positive experience. We hope you can visit us again in the future to enjoy another pleasant stay. Thank you for choosing our hotel!

We are very sorry to hear about the problems you encountered during your stay. We want to assure you that we take your comfort and satisfaction as a guest very seriously. Our front desk team is available 24 hours a day to handle any calls or requests you may have, and our maintenance service is also available 24 hours a day to help with the use of appliances or make any necessary changes. We strive to provide the best equipment in each of our rooms to ensure a comfortable and enjoyable experience for our guests. We appreciate your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you again and demonstrate our true quality of service.

¡Gracias por la calificación perfecta! Apreciamos tus comentarios y estamos emocionados de que hayas tenido una gran experiencia con nosotros ¡Esperamos recibirte nuevamente pronto!

Thank you for your rating and comment! We are glad to know that you perceive our property as a family experience, offering one, two and three bedroom apartments. We value your opinion and are happy to provide accommodation options that fit your family's needs. We hope you enjoy a memorable and comfortable stay with us. Thank you for choosing our property for your family experience!

¡Gracias por la calificación perfecta! Apreciamos tus comentarios y estamos emocionados de que hayas tenido una gran experiencia con nosotros ¡Esperamos recibirte nuevamente pronto!

Thank you for your rating and comment. We are pleased to know that you appreciated our privileged geographical location, which combines the best of the city with exclusive access to the shopping mall and the entrance to the hotel zone. However, we understand that this location may generate external noise. To address this problem, we have installed anti-cyclonic curtains in all our rooms to help mitigate external noise and guarantee a quieter and more pleasant stay for our guests. We value your feedback and hope you have an even better experience on your next visit. Thank you for choosing our hotel!

¡Gracias por tu calificación! Nos alegra saber que tu experiencia fue positiva en general ¡Esperamos verte de nuevo pronto en nuestro hotel!

¡Gracias por la calificación perfecta! Apreciamos tus comentarios y estamos emocionados de que hayas tenido una gran experiencia con nosotros ¡Esperamos recibirte nuevamente pronto!

Agradecemos tu calificación y tu tiempo para dejarnos tu opinión. Siempre estamos buscando mejorar. Esperamos tener la oportunidad de brindarte una experiencia aún más satisfactoria en el futuro.

¡Gracias por la calificación perfecta! Apreciamos tus comentarios y estamos emocionados de que hayas tenido una gran experiencia con nosotros ¡Esperamos recibirte nuevamente pronto!

Agradecemos tu calificación y tu tiempo para dejarnos tu opinión. Siempre estamos buscando mejorar. Esperamos tener la oportunidad de brindarte una experiencia aún más satisfactoria en el futuro.