Cancun South All-inclusive Hotel

"Food was great. Friendly staff and nightly entertainment kept us with plenty of things to do. AC in the room provided temporary relief during hot days. The beach was probably the best we’ve ever experienced as the sand was prepped daily and we spent as much time in the ocean as we did in the pools. The buffet was fantastic and Italian restaurant had some of the best food we’ve ever eaten at a resort. It was spring break when we went do plenty of teens but everyone was well behaved and didn’t have any affect on our trip. "

"Tower D. Beach Front View, AC not working at the room. Gave us another room with the mold and AC problem liking and the floor "

"Hard Rock Cancun had the best infinity pool overlooking the ocean I have been to. It also had two large swim up bars stocked with high end liquor. Staff was great. Food was fine. The rooms are dated with no storage but they are shutting down for full renovations. The lobby was fun with bars, seating and memorabilia but it didn’t feel like a beach resort. "

"Nice resort with excellent food and service"

"Ocean view is beautiful and it overlooks the pool"

"I brought my daughter here for her 2nd birthday and first I’ll say I do like the kiddie area and the slides that was fun for my daughter. But as far as the property the main pool area kids pool is dirty and molded and needed to be remodeled. The staff was horrible and they are racist to black people so please be aware. When making reservations at night they would tell us they have no buzzer but then give a buzzer to a Hispanic family 5 mins later and they did this multiple times and to other black people and then tell us it’s a 2 and 1/2 hour wait. Not a true all inclusive they charge $10 for room service and you can only get 1 appetizer 1 entree and a dessert. Unless you pay another $10 and order again. The food in the buffet runs out very fast and they don’t bring more out. My husband had a slip and fall in buffet area and ripped his pants doing the splits and had a swollen knee. They wouldn’t accommodate us. And lied and said they would upgrade our room and then when I went downstairs the manager said he didn’t know anything about it and couldn’t help us. I will never stay here again. BE AWARE!"

"Check in was great especially Brenda at the front desk. She’s very accommodating. Room was very nice with an ocean view. Liz, Nelson, and Angelo at the restaurant and Allan at the bar were great. We were disappoint with the following reasons: 1. We didn’t get housekeeping service after our first night despite having the sign that said between 8am-3pm. We came back at 4pm and ended up asking for fresh towels. 2. Some towels smelled damp. 3. We asked for dental kits during the evening but it did not come. We had to request again the next day. 4. No laundry bag given to put our wet clothes and asked for plastic bag instead and was given 2. When asked for more since it was small, staff said they can only provide 2. Given that we paid a lot. 5. Restaurant reservations. We stayed for 5 nights and can only book 2 reservations. I asked front desk and they said to just ask the staff at the restaurant for walk ins. Went to 2 restaurants and they don’t allow walk ins. When I told front desk, they sent me the next day to the staff that manage the app. When I talked to the person, they told me to come back the next day. I just decided that there’s no point coming back since we are leaving the next day. We were very disappointed that my friends and I weren’t able to have dinner together in one of the restaurants since we only have 2 nights altogether. "

"Amazing Resort ! Loved it all. "

"My husband I enjoyed our 7 days of pure bliss. The food at the buffet was just looked fresh and appealing. You could tell it was sitting there all day. Our favorite restaurant was the Krystal first and the black and white. The rooms were grand and we had amazing view of the pool and beach. It would’ve been nice if the beds were true king not two doubles pushed together. The hotel is very grand feel very regal. Loved the art deco bar, the pools were awesome. The beach the beach was better than isla mujeres. Coming back for sure."