The staff were great but the 3 stars is due to several factors.
#1 - the rooms are showing their age (or at least ours was). The bathroom is in need of a renovation, the shower stall was cracked, the door was off the hinges and it was quite grimey (reflection of age, not cleaning).
#2 - the pool and hot tub need some repairs. There are lots of cracked, chipped and missing tiles.
#3 - the front desk is impossible to get ahold of by phone using the front desk button on the phone in the room, I used Expedia messenger to contact them.
#4 - I am not sure I like the direction the resort has taken. It's not really much of a resort now, but a condo apartment complex and guests are not really wanted. Parking is a nightmare. We booked through Expedia for a room owned by the resort (Bellstar) and we could only park in the parkade where we could find a Bellstar sign...which we never found more than one (I'm not saying there isn't more then one, but they were so far and few between we only ever found one). The rest of the stalls have signs all over them saying they are only for Paradise guests or unit ### etc.
#5 - the fact that as of Jan 1, 2026 guests staying in the annex won't be able to access resort ammenities like the pool and hot tub just doesn't sit well with me. A steep discount at Elevation place isn't good enough, I think the condo board is being greedy.
#6 - front desk staff are gone from 11pm to 7am, so if you need something between those hours you can only reach security.