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Reviews of ITC Grand Goa, a Luxury Collection Resort & Spa, Goa

5 out of 5
ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Arossim Beach, Cansaulim, Goa

Reviews

8.6

Excellent

Rating 10 - Excellent. 103 out of 161 reviews" "
Rating 8 - Good. 26 out of 161 reviews" "
Rating 6 - Okay. 14 out of 161 reviews" "
Rating 4 - Poor. 6 out of 161 reviews" "
Rating 2 - Terrible. 12 out of 161 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Kirshma

Stayed 1 night in Apr 2024

10/10 Excellent

Nikhil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Great service!
Stayed 6 nights in Apr 2024
Response from MK on 24 Apr 2024
Dear Mr. Nikhil,Namaste!We are elated to read your review as it motivates us further to strive to serve you better.Looking forward to the pleasure of your visit again soonResponsibly yours,Manas Krishnamoorthy General Manager

10/10 Excellent

Jagjeeth, Wirral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This ITC grand Goa is a super resort with a serene atmosphere and excellent facilities. The rooms are high quality and sufficiently luxurious. The resort caters to all your needs and has a very good spa and reasonable gym. Surprised to also find a steam room and sauna. The outside pool was large and very well maintained. The beech was pristine and had an annexed restaurant right there. The surrounding gardens were beautifully maintained. The main buffet was very good and there were other al la carte options for variety. In all a worthy five star rating and I can’t wait to come back.
Stayed 2 nights in Apr 2024
Response from MK on 15 Apr 2024
Dear Mr. Jagjeeth,Namaste!We thank you for your wonderful testimony of the excellent services you received during your stay to our resort. Delighted with the fact that our warm hospitality made your stay memorable. Thank you once again for commending our staff and we look forward to welcome you again.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 Excellent

Joshua, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from MK on 7 Feb 2024
Dear Mr. Joshua,Namaste!We are happy to receive your 5 star rating on this online platform.The team at ITC Grand Goa Resort & Spa looks forward to welcome you soon.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 Excellent

Manveen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch Experience
We thoroughly enjoyed our stay at the hotel. It was perhaps one of the best experiences we have had. The hospitality and food were simply outstanding. The staff were extremely polite and understanding. We would definitely like to come back soon.
Stayed 4 nights in Jan 2024
Response from MK on 29 Jan 2024
Dear Mr. Manveen,Namaste!We thank you for your wonderful testimony of the excellent services you received during your stay to our resort. Delighted with the fact that our warm hospitality made your stay memorable. Thank you once again for commending our staff and we look forward to welcome you again.Responsibly yours,Manas Krishnamoorthy General Manager

6/10 Okay

Darshil

Stayed 3 nights in Jan 2024
Response from MK on 29 Jan 2024
Dear Mr. Darshil,Namaste!Thank you so much for taking the time to share your rating. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

2/10 Terrible

Nikhil

Response from MK on 7 Feb 2024
Dear Guest,Greetings from Goa.Thank you for taking out your time to rate us. I am concerned to see that you have rated your recent visit to the hotel with a low score.Request if you can please advice your Name, stay dates or contact no which will enable me to reach out to you and get more details pertaining to your experience.Looking forward to hearing from you. Best RegardsManas Krishnamoorthy - General Manager, ITC Grand Goa Resort & Spa

10/10 Excellent

Jean

Travelled with partner
Liked: Amenities
Wonderful stay here!
Stayed 3 nights in Jan 2024
Response from MK on 22 Jan 2024
Dear Ms. Jean,Namaste!Thank you so much for taking the time to share your experience. We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Manas Krishnamoorthy General Manager

4/10 Poor

Paul

Stayed 5 nights in Dec 2023
Response from MK on 22 Jan 2024
Dear Mr. Paul,Namaste!Thank you so much for taking the time to share your rating. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 Excellent

NK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MK on 22 Jan 2024
Dear Guest,Namaste!We are happy to receive your 5 star rating on this online platform.The team at ITC Grand Goa Resort & Spa looks forward to welcome you soon.Responsibly yours,Manas Krishnamoorthy General Manager

8/10 Good

MITAN

Stayed 11 nights in Dec 2023
Response from MK on 22 Jan 2024
Dear Mr. Mitan,Namaste!Thank you so much for taking the time to share your rating. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 Excellent

Nikesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in one resort
Great property, friendly staff super convenient with kids, kids programs help parents get some adult time. Good food and a wide variety of cuisines to try from
Stayed 3 nights in Dec 2023
Response from MK on 26 Dec 2023
Dear Mr. Nikesh,Namaste!It is heartening to note your appreciation about the property. It’s a sense of pride to note that our associates and the efforts created a memorable experience. We will share your kind words of appreciation with the team and am sure that they will feel elated.Thank you for staying with us and look forward to your revisit.Responsibly yours,Manas Krishnamoorthy General Manager

6/10 Okay

Seokjae

Stayed 2 nights in Dec 2023
Response from MK on 20 Dec 2023
Dear Guest,Greetings from Goa.Thank you for taking out your time to rate us on this online platform. I am concerned to see that you have rated your recent visit to the hotel with a low score and this is very concerning.Request if you can please advice your Name, stay dates or contact no which will enable me to reach out to you and get more details pertaining to your experience.Looking forward to hearing from you. Best RegardsManas Krishnamoorthy - General Manager, ITC Grand Goa Resort & Spa

6/10 Okay

Ruth

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from MK on 15 Dec 2023
Dear Ms. Ruth,Namaste!Thank you for sharing your rating on this platform.Our ultimate endeavor is to make our guests comfortable with the best in quality and services and it is rather unfortunate that we haven't succeeded in meeting your expectations this time around. My sincere apologies for the inconvenience you have faced.I hope you give us another opportunity to welcome you for a more memorable experience at ITC Grand Goa Resort & Spa.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 Excellent

Shayon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience
Stayed 3 nights in Nov 2023
Response from MK on 8 Dec 2023
Dear Ms. Shayon,Namaste!We are truly happy to see your review experience about your recent visit to the resort.The team looks forward to welcoming you soon.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 Excellent

RAHUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excllent property with huge lawns,super restaurants,clean beach acess and courteous staff. Definately worth every penny you spend.
Stayed 3 nights in Nov 2023
Response from MK on 5 Dec 2023
Dear Mr. Rahul,Namaste!We thank you for your wonderful testimony of the excellent services you received during your stay to our resort. Delighted with the fact that our warm hospitality made your stay memorable. Thank you once again for commending our staff and we look forward to welcome you again.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 Excellent

Tenaz

Stayed 3 nights in Nov 2023
Response from MK on 23 Nov 2023
Dear Ms. Tenaz,Namaste!Thank you so much for taking the time to share your 5 star rating .We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Manas Krishnamoorthy General Manager

8/10 Good

Sukhdev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ITC Grand
Very quiet hotel. No evening entertainment.
Stayed 3 nights in Oct 2023
Response from MK on 16 Nov 2023
Dear Mr. Sukhdev,Namaste!Thank you so much for taking the time to share your feedback. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

8/10 Good

Avinash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious property. Very helpful staff. Limited activities for young adults. Beach is nice and very safe, although limited water sports activities. No pool side bar.
Stayed 3 nights in Oct 2023
Response from MK on 30 Oct 2023
Dear Mr. Avinash,Namaste!We are elated to read your review as it motivates us further to strive to serve you better.Looking forward to the pleasure of your visit again soonResponsibly yours,Manas Krishnamoorthy General Manager

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from MK on 30 Oct 2023
Dear Mr. Kiran,Namaste!Thank you so much for taking the time to share your 5 star rating .We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 Excellent

Nitya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt the property was an all in one package to relax and enjoy. - Private beach (24/7 access with security) - Beach dining - Several Pools and lagoons in the property - Dining all cuisines - Spa - vast natural garden for strolls
Stayed 4 nights in Oct 2023
Response from MK on 26 Oct 2023
Dear Ms. Nitya,Namaste!We thank you for your wonderful testimony of the excellent services you received during your stay to our resort. Delighted with the fact that our warm hospitality made your stay memorable. Thank you once again for commending our staff and we look forward to welcome you again.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 Excellent

Kamleshwar

Stayed 4 nights in Aug 2023
Response from Amit Kumar on 28 Aug 2023
Dear Mr. Kamleshwar,Namaste!We are happy to receive your 5 star rating on this online platform.The team at ITC Grand Goa Resort & Spa looks forward to welcome you soon.Responsibly yours,Amit KumarGeneral Manager

10/10 Excellent

arshaan

Stayed 3 nights in Aug 2023
Response from Amit Kumar on 24 Aug 2023
Dear Mr. Arshaan,Namaste!Thank you so much for taking the time to share your 5 star rating.We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Amit KumarGeneral Manager

10/10 Excellent

Siraj

Travelled with family
Liked: Amenities
I visited with family from USA and we like it it’s 5 out of 5 everything was so nice I recommend to all
Stayed 4 nights in Jul 2023
Response from Amit Kumar on 4 Sept 2023
Dear Mr. Siraj,Greetings from ITC Grand Goa Resort & Spa!Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon.Responsibly yours,Amit KumarGeneral Manager

10/10 Excellent

Preethi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property, and very friendly staff. enjoyed our stay here a lot.
Stayed 5 nights in Jun 2023
Response from Amit Kumar on 7 Jul 2023
Dear Ms. Preethi, Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar, General Manager.

8/10 Good

Ashwath

Stayed 1 night in May 2023
Response from Amit Kumar on 7 Jul 2023
Dear Mr. Ashwath, Namaste! Thank you so much for taking the time to share your experience. Looking forward to the pleasure of your visit again soon. Responsibly yours, Amit Kumar, General Manager.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds, comfortable rooms, good choice of food and the staff are without fail extremely helpful.
Stayed 7 nights in Apr 2023
Response from Amit Kumar on 11 May 2023
Dear Mr. Brian, Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar General Manager.

10/10 Excellent

Akshay

Stayed 4 nights in Apr 2023
Response from Amit Kumar on 11 May 2023
Dear Mr. Akshay, Namaste! Thank you for rating us over this online platform. We look forward to welcoming you back to ITC Grand Goa soon. Best Regards, Amit Kumar General Manager

10/10 Excellent

Masahiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Near from Airport.
Stayed 2 nights in Apr 2023
Response from Amit Kumar on 5 May 2023
Dear Ms. Masahiko, Namaste! Thank you so much for taking the time to share your experience. Looking forward to the pleasure of your visit again soon. Responsibly yours, Amit Kumar, General Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
We would like to take this opportunity to express our sincere gratitude and appreciation to all your team at the ITC for making our stay extremely welcoming. They have always been polite, courteous, and overwhelmingly helpful, from the gardening staff, the security team , house keeping , the guest relations teams, spa and especially all the catering and restaurant personnels . We once again thanks you all for making our stay at the ITC, a memorable one.
Stayed 7 nights in Apr 2023
Response from Amit Kumar on 5 May 2023
Dear Guest, Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar, General Manager.

10/10 Excellent

Aniketh

Stayed 2 nights in Apr 2023
Response from Amit Kumar on 5 May 2023
Dear Mr. Aniketh, Namaste! Thank you for rating us over this online platform. We look forward to welcoming you back to ITC Grand Goa soon. Best Regards, Amit Kumar General Manager

10/10 Excellent

Jeffrey

Stayed 4 nights in Mar 2023
Response from Amit Kumar on 31 Mar 2023
Dear Mr. Jeffrey,Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours,Amit KumarGeneral Manager

10/10 Excellent

Kishor

Stayed 3 nights in Jan 2023
Response from Amit Kumar on 31 Jan 2023
Dear Mr. Kishor, Namaste! Thank you for rating us over this online platform. We look forward to welcoming you back to ITC Grand Goa soon. Best Regards, Amit Kumar General Manager

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, easy to relax in, very helpful and pleasant staff
Stayed 3 nights in Dec 2022
Response from AK on 30 Jan 2023
Dear Jennie, Namaste! Thank you for your kind words of appreciation from your last visit experience at our hotel. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great property & wedding celebrations
ITC Grand is a great property with very good service, food and access to a beautiful, clean and safe beach. That said, it looks like like host wedding every single day during the wedding season, so be prepare for it (happy and sometimes noise guests, music when you want to relax or sleep,..). The staff make everything possible to reduce the inconvenience, but sometimes it is inevitable
Stayed 2 nights in Nov 2022
Response from Amit Kumar on 30 Jan 2023
Dear Valued Guest, Namaste! Thank you so much for taking the time to share your experience. I have personally shared your feedback regarding noise from the ongoing event with the concerned managers to ensure we mend the gaps. Looking forward to the pleasure of your visit again soon. Responsibly yours, Amit Kumar, General Manager

8/10 Good

Giridhar

Response from Amit Kumar on 3 Mar 2023
Dear Mr. Giridhar,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit Kumar General Manager

10/10 Excellent

Sriram, Chesterfield

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was A1. Especially loved the private beach and the restaurants . We triedthe Goan menu for dinner and loved the food (Goan rice with prawn curry and shrimp curry). Buffet breakfast spread was superb.
Stayed 1 night in Oct 2022
Response from Amit Kumar on 30 Jan 2023
Dear Mr. Sriram,Namaste!Thank you for your kind words of appreciation from your last visit experience at our resort.We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon.Responsibly yours,Amit KumarGeneral Manager

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Amit Kumar on 1 Oct 2022
Dear Valued Guest,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit KumarGeneral Manager

8/10 Good

Shobna

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great property
The property is fabulous but the house keeping mas really sad. The room did not have bathrobs and me had to ask for them. Every day cleaning of the room was not done till very late in the afternoon and there would always be some thing missing . We had to call them for evening service every evening. After-we Complained action was taken and on the last evening the room was done as it should have been since the beginning.
Stayed 3 nights in Sep 2022
Response from Amit Kumar on 20 Sept 2022
Dear Valued Guest,Namaste!Thank you so much for taking the time to share your experience I have personally shared your feedback with the concerned managers to ensure we mend the gaps. Looking forward to the pleasure of your visit again soonResponsibly yours, Amit KumarGeneral Manager

10/10 Excellent

LAURA

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
BEST SERVICES
Stayed 2 nights in Sep 2022
Response from Amit Kumar on 20 Sept 2022
Dear Valued Guest,Namaste!Thank you for your kind words of appreciation from your last visit experience at our hotel.We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon.Responsibly yours, Amit KumarGeneral Manager

10/10 Excellent

padam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Amit Kumar on 6 Sept 2022
Dear Valued Guest, Namaste! Thank you so much for taking the time to share your experience We look forward to your revisit with the assurance of the same warmth and care. Responsibly yours, Amit Kumar General Manager

2/10 Terrible

Nishant

Stayed 4 nights in Aug 2022
Response from Amit Kumar on 6 Sept 2022
Dear Valued Guest, Namaste! Thank you for reaching out to us. I am very sorry to learn of your experience at ITC Grand Goa. The entire team at ITC Grand Goa joins me in extending our sincere and profound apologies for the inconvenience caused during your last visit. I have personally shared your feedback with the concerned managers to ensure we mend the gaps. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits. Responsibly yours, Amit Kumar General Manager

2/10 Terrible

Rakesh

Travelled with family
Liked: Property conditions & facilities
The check in staff is either stretched or disengaged. There is a sense of drift with things taking an eternity to happen. Inconsistent service standards from as simple as a hot or miss welcome drink to the time taken for check-in. For a luxury property leaves a lot to be desired. Would not recommend it.
Stayed 1 night in Aug 2022
Response from Amit Kumar on 6 Sept 2022
Dear Valued Guest, Namaste! Thank you for reaching out to us. I am very sorry to learn of your experience at ITC Grand Goa. The entire team at ITC Grand Goa joins me in extending our sincere and profound apologies for the inconvenience caused during your last visit. I have personally shared your feedback with the concerned managers to ensure we mend the gaps. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits. Responsibly yours, Amit Kumar General Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from Amit Kumar on 13 Sept 2022
Dear Valued Guest,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit KumarGeneral Manager

10/10 Excellent

Tushar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property set right next to Arossim beach, where you can relax as well as try water sports, with not much crowd around. Buffet spread is huge, and you can try from local Goan, to Indian & Asian food in all meals. The resort also has multiple pools, game room, and lush green lawns leading to the beach. There are buggy services to take you to the beach as well, although they may not be available 24 x 7. The check-in experience was a bit underwhelming. We arrived early, and had to ask for some water/drinks after an hour while the room was being prepared. Was given the room another half hour later when I myself enquired about the status again. Also, no walkthrough of the property & amenities. That being said, the stay was awesome and more than compensated for the check-in!
Stayed 4 nights in Apr 2022
Response from Amit Kumar on 13 Sept 2022
Dear Valued Guest,Namaste!Thank you for sharing your stay experience. It is a pleasure to know that you had a memorable stay with us. We all look forward to welcoming you again soon Responsibly yours,Amit KumarGeneral Manager

6/10 Okay

Rajeev

Stayed 2 nights in Mar 2022
Response from Amit Kumar on 13 Sept 2022
Dear Valued Guest,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit KumarGeneral Manager

10/10 Excellent

Bimal kumar

Stayed 1 night in Mar 2022
Response from Amit Kumar on 13 Sept 2022
Dear Valued Guest,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit KumarGeneral Manager

10/10 Excellent

Reema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Amit Kumar on 13 Sept 2022
Dear Valued Guest,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit KumarGeneral Manager

8/10 Good

Amandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the staycation was an amazing experience, but sharing my honest experience because there’s always scope for improvement. Dining service can be improved, both quality of food and service, staff looked overwhelmed at the Pavillion most of the time. Property is beautifully landscaped and is well maintained, beach is super clean and private. Loved that part! We liked the taxi service as it’s readily available , we hired the taxi 3 times during our stay and 1 of the of the 3 drivers was very rude, most likely he wasn’t even from Goa, knew nothing about the city, we had to use GPS and guide him in the entire 6-7 hour drive. Wish there were some activities happening at the property to entertain guests, maybe magic show, water sports etc. No video tour or guided tour of the property, it was like explore on your own kinda setup. Would definitely visit Goa again but probably would like to explore other resorts.
Stayed 3 nights in Feb 2022
Response from Amit Kumar on 13 Sept 2022
Dear Valued Guest,Namaste!Thank you so much for taking the time to share your experience We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours, Amit KumarGeneral Manager

2/10 Terrible

nivedita

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Pathetic
Unbelievably horrible experience This used to be our favourite property But they have Maintanend so poorly and the service has become beyond pathetic I travelled with my 1 year old and it’s safe to say your child will definitely starve if ur relying on the hotel to provide her food ! I once asked for a slice of bread and they gave it after 1.5 hrs . Nobody answers the calls at reception / Inroom dining .
Stayed 3 nights in Feb 2022
Response from Amit Kumar on 13 Sept 2022
Dear Valued Guest,Namaste!We extend our sincere apologies for the inconvenience caused. I have personally shared your feedback with the concerned managers to ensure we mend the gaps. The team and I look forward to your continued visits.Responsibly yours, Amit KumarGeneral Manager