Canyon Gate Country Club

Clean room. Staff services were up to par.

The property itself is beautiful, but unfortunately our overall experience was extremely disappointing, especially considering we were only staying for one night. We specifically booked and paid for a Premium King Strip View room, but that is not what we received. Instead, our view was primarily of the mountains and Trump Towers, with no real Strip view, and we were assigned a room at the very end of the hallway, one of the furthest rooms from the elevators. This was particularly disappointing because we specifically paid a premium for the Strip View room category. There was also a frustrating lack of communication from the moment we arrived. While our room was being prepared, we wanted to enjoy the pool, but no one clearly explained how we were supposed to access it without a room key. We received contradictory information from staff about a facility access key: one employee told us they do not provide them, while another later told us they could provide one. We spent far too much time being redirected and simply trying to figure out how to get into the pool. Redeeming the benefits included with our package was another unnecessary runaround. We had difficulty figuring out where and how to receive the complimentary bottle of wine. Our Expedia reservation also advertised “Free dining for 2 (once per stay),” but once we arrived, we learned that this actually meant one food order/item for two people to share. That is certainly not what we reasonably understood