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Reviews of Once In Cape Town

2 out of 5
Once In Cape Town
73 Kloof Street, 73, Cape Town, Western Cape

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 49 reviews" "
Rating 8 - Good. 20 out of 49 reviews" "
Rating 6 - Okay. 2 out of 49 reviews" "
Rating 4 - Poor. 3 out of 49 reviews" "
Rating 2 - Terrible. 1 out of 49 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Joze

Business traveller
Disliked: Cleanliness, property conditions & facilities
Will look at other options
Private room was ok, no tv, staff act lije they do u a favour, had the tidy room sign out and that evening still on door sith nothing done, parking a hudge problem, place a disappointment for the price being charged for private room
Stayed 1 night in Dec 2021

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ruth - A Team on 30 Aug 2021
Howzit Nadia, Thank you for leaving us with a stellar 10* review! We are really pleased that you have enjoyed your stay with us. We look forward to hosting you again in future Safe travels! Kind regards, Ruth and The Once Team

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ruth - A Team on 12 Aug 2021
Howzit Sasha, Thank you for the stellar 10-star review! We hope to host you again in future. Yours in Exploration, Ruth and The Once Team

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. A little noisy, but common area is awesome, friendly staff, good room but small. Love the two bars. Wish they were cutting access to the room area tho
Stayed 1 night in Feb 2021
Response from Mariaan on 12 Feb 2021
Howzit Nnicolas! Thanks for your awesome review! We are definitely known for our VIBE! Stoked you enjoyed your stay!

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Had a lovely time. Room is small but comfy. Two bars on site. A little noisy in the evening and breakfast is very small. Common area is awesome, restaurant and bar are fun and staff is super nice. Save parking at the back
Stayed 1 night in Feb 2021

6/10 Okay

ruth

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2021

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cape Town Stay
I really enjoyed my stay. Clean facilities next to a great restaurant.
Stayed 3 nights in Jan 2020
Response from Ruth on 17 Feb 2020
Hello Laurie, Thank you for leaving our property with a fantastic 10-star review! We are delighted that we could live up to all of your expectations while staying with us. We hope to host you again in the future. May you have adventurous future travels! Kind regards, Once Team

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Ruth on 17 Feb 2020
Hello Anonymous, Thank you for leaving our property with a review. Thank you for leaving us with a 4-star review! It would be amazing to know how we can could have made your experience a 5 star, in order to evelate other guest experiences in Cape Town. We wish you incredible future travel experiences. Kind regards, Once Team

8/10 Good

Muhammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was good stay with cooperative staff
Stayed 1 night in Dec 2019
Response from Ruth on 17 Feb 2020
Hi Muhammed, Thank you for leaving our property with a review. We are absolutely delighted that you have enjoyed your stay with us and how co-operative our staff were when hosting you. It is what we love to hear! We hope to host you again in the future. Kind regards, Once Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Set up and location is amazing
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with many cool bars and restaurants nearby.
Stayed 3 nights in Jun 2019
Response from Angela on 1 Aug 2019
Thanks for taking the time to review us,we are so glad you enjoyed your stay! Please let us know what we could have done better to get the 5/5 review :) We are always aiming to give our guests the best experience possible and your feedback is valuable to us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel in cool neighborhood
I really liked my stay here. Comfortable rooms, bedding and clean bathrooms. Really nice bar/resturant on the first floor with good food. Terrace bar closes at 10 and the first floor bar closes at 12 so things got quite for a good nights rest. It would be nice to have air conditioning but the ceiling fan worked ok. I would like there to be charging stations on the back patio. Overall a very good place to stay and I would absolutely stay here again.
Stayed 4 nights in Feb 2019
Response from Angela on 8 Mar 2019
Hi John, Thanks so much for taking the time to review us, every review is really important to us. We are so happy that you enjoyed your stay at Once and we would love to have you stay with us again. We will take into consideration your idea about the charging stations at the back patio :) Have a beautiful day! Once Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I'm satisfied with the services and facilities. However, I had negative experiences during my stay. I will show you those positive and negative experiences below. [Positive Experiences] 1. The original event in this hostel took place everyday. It was easy to socialize other guests. 2. Some staff hired the specific tour company. If you want to join a tour, they can accommodate one! 3. All staffs were really courteous and friendly. [Negative Experiences] 1. The security key to enter my room frequently voided. I and other roommates always asked the receptionist to revaild it almost everyday. 2. The electricity circuit in the certain floor was broken. During my stay, it was sometimes impossible to charge my phone and other electrical devices.
Stayed 9 nights in Dec 2018

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Mutombo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fun times
Great place to stay! The staff is great and the rooms on the lower floors seemed better updated. Very loud on weekends nights. This is the place everyone seems to go to hang out!
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The hostel is in a great location in Cape Town and has a thriving bar downstairs,especially on Saturday and Sunday. The service on arrival was great and the reception team were mostly very friendly (the occasional staff member who seemed to think serving customers was above them) and helpful, booking a few excursions for us. The hostel wasn't the cleanest that I have stayed in, in Cape Town which definitely let it down a bit.A bit more attention to detail on the cleaning front would make a real difference. Overall though a great location, especially for the younger crowd and a great place to meet people whilst in Cape Town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere
Great vibe, room was a little noisy as it was right next to the bar and super hot in the evening. But staff were amazing and super friendly

8/10 Good

Eva

Liked: Cleanliness
The attached restaurant is very noisy and crowded from late afternoon till closing. Full of young travellers drinking- seems a bit of a pick up joint. Typical hostel atmosphere. Seemed expensive for value received. All in all I enjoyed my stay, the friendly staff at the reception make up of other shortcomings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Sarah, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were great - very helpful and friendly.

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs and excuses for failures.
Location excellent. Bar and car park noise intrusive. But extra person put in my private room with no notice while I was dining, inexcusable, (small monetary compensation a token). But the huge welts on my arms, neck and chin from BED BUG bites appalling!! Susan's husband stayed, not Susan. (Oh yes, and I bet you choose to remove this review!!)

10/10 Excellent

James, Leeds, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Once
I had never done hostels before and I decided to stay in at Once when I was in Cape Town. Best decision every! I met some great people and the staff any brilliant. Stay at Once during my time in Cape Town has been awesome.

10/10 Excellent

Natalia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go back
Really enjoyed my stay- fun and caring staff, creative and trendy spaces and decor, clean and comfortable rooms, easy access to everything you could want to do!!

10/10 Excellent

Erin, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an amazing hostel with great free activities, friendly helpful staff, an excellent location, and excellent dorm rooms.

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Boa localização e bom custo beneficio.
Hostel em localização boa, atendimento bom. Quarto tinha um tamanho razoável. Café da manhã deixou a desejar. Atendimento simpático e cordial dos funcionairios.
Stayed 3 nights in Nov 2021

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Ruth - A Team on 8 Oct 2021
Howzit! Thank you for leaving us with a stellar review. We hope to host you again in future. Yours in Travel, Ruth and The Once Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Ruth - A Team on 8 Oct 2021
Howzit! Thank you for leaving us with such a kiff review score. We are thrilled that you have enjoyed your stay with us. Do visit us again! Yours in exploration, Ruth and The Once Team

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

Guilherme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infelizmente nao vale a pena, apesar de ser um hotel barato, com muutos jovens e clima de hostel, o tratamento que tivemos na nossa estadia nao foi legal, a falta de organizacao, o pouco caso dos funcionarios e o estado do quarto, deixaram muito a desejar.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2019

8/10 Good

felix

Liked: Cleanliness
Disliked: Room comfort
Einfach und Günstig aber super Lage
Das für Backpacker ausgelegte Hotel liegt an super Lage. Leider hatte ich noch Schuhe unter dem Bett vergessen. Bei zweimaligen telefonischen nachfragen ob sie diese suchen könnten, wurde ich mit "wir werden zurückrufen" hingehalten. Zurückgerufen wurde aber nie.
Stayed 2 nights in Nov 2019

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Ótima escolha para Capetown e para conhecer pessoas. A localização é ótima, tem comércio e ótimos bares/pubs na rua e próximo a tudo. O hostel tem um bar no térreo e outro no último andar, facilitando a interação dos hóspedes. O café da manhã apesar de simples é bem gostoso e a equipe muito simpática. A única coisa que senti falta foi de um cofre no quarto compartilhado. O hostel não oferece toalhas, mas você pode comprá-las, por um preço não muito barato. Me hospedaria lá novamente.
Stayed 4 nights in Sep 2018

10/10 Excellent

Luana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to meet people
The place is very exciting!
Stayed 6 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Backpackerställe med aktiviteter och god frukost!
Stannade i 6 nätter i girls doorm room som hade fantastisk utsikt över Table Mountain. Det va ett härligt backpackerställe, med lyxig frukost, gott kaffe, billigt vin, god mat och många aktiviteter. Majoriteten i personalen var även väldigt trevliga och professionella, men ett fåtal (några av grabbarna i personalen) rökte marijuana mitt på dagen i hotellets anläggning och hade ett otrevligt språkbruk genom att de talade illa om och till de kvinnliga gästerna, vilket kändes väldigt opassande. Jag var själv inte drabbad men såg hur de betedde sig.
Response from Eleni on 18 Apr 2018
Tack för att du tog dig tid att granska vår egendom. Vi är glada att höra att du haft din övergripande vistelse hos oss. Det är olyckligt att det var ett problem med personalen, och vi kommer följa och undersöka problemet, eftersom det inte är acceptabelt. Vi är glada att höra att du njöt av utsikten från ditt rum, vi är verkligen på en bra plats i staden. Vi hoppas att du njöt av resten av din resa i Sydafrika. Vänliga Hälsningar Eleni och The Once Team

10/10 Excellent

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 6 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hip hostel for young people
Hip hostel for young people. Nice terrace where a small breakfast is served. In the evening bar/restaurant with music and meeting point for lots of young people. But you can hear the music and talk in the room, thats why not quiet for sleeping but good for party people.

10/10 Excellent

Sthephane

Liked: Staff & service, property conditions & facilities, room comfort
Animação é aqui!
Foi uma ótima estadia! O hostel é dedicado em fazer a interação dos seus hóspedes, me hospedaria com toda certeza de novo! Faça a questão de conhecer os staffs Justina, Henzo e Bernardo! Eles são incríveis! Mas evite ao maximo conhecer, o Carol, é um membro da recepção que se acha e é grosseiro! Tirando isso, tudo excelente. Inclusive as comidas do bar! Público jovem! Amei!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Ist eine Super Unterkunft für Studenten oder Backpacker^^

10/10 Excellent

Ben, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The hostel has a bar on the premises (good breakfast included), which closes at 11 pm. This makes it lively, yet you can still get enough sleep, if you want to. They also offer great free activities everyday where you can meet new people. I really enjoyed my stay! (A locker with power outlet on every bed was also very nice!)

10/10 Excellent

Lais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hostel.
Excelente hostel. Fiquei em quarto privativo, não tive nenhum problema. No primeiro andar tem um bar/lanchonete, que a noite fica super agitado. Mas dá 22:00, eles respeitam os hospedes e a agitação acaba. O hostel promove varias atividades, staff super atencioso. Ótimo lugar para conhecer gente nova.

8/10 Good

Anna

Liked: Staff & service
Disliked: Room comfort
Hippes Hostel mitten im Herzen von Kapstadt
Eine Gute Adresse für Leute, die mitten im Herz von Kapstadt sein wollen. Das Hostel bietet jeden Tag Aktivitäten an und das Personal ist extrem hilfsbereit. Das Frühstück ist nicht gross aber die Qualität ist ok. Mein Zimmer ging direkt zur Bar raus, so dass ich nicht versuchen musste, vor halb elf zu schlafen (die Bar schliesst um zehn). Auch roch es im Zimmer nach Rauch und der Ventilator ging nur, wenn das Licht brannte. Insgesamt für den Preis eine super Option, wenn man nicht lärmempfindlich ist.

2/10 Terrible

Mathias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Again once in Cape Town never again in ONCE
Es war kein Ort zum Wohlfühlen. Wegen des Lärms habe ich nur wenig geschlafen, trotz einer 6-stündigen Wanderung davor. Die Kakerlaken trugen noch das Ihrige bei. Die Internetverbindung war instabil. Dauernde Unterbrechungen waren die Folge.

4/10 Poor

tine linea

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok sted for en enkelt overnatning
Ok sted at overnatte for en enkelt nat, men ikke til flere overnatninger. Lille værelse og ikke super rent samt en del larm (men det hvad man kan forvente når der er en bar/cafe). Venlige og serviceminded personale, men dog ikke alle sammen - de har ikke alle lige styr på det (de er alle meget unge). Hende der tjekkede mig ind havde slet ikke styr på det, hun opkrævede betaling selv om jeg havde betalt på forhånd gennem hotel.com. Så skulle bruge en masse tid på at få det udredt igen.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lebendiges Hostel im Zentrum
Unterhalb ist direkt eine Bar, in der wir einige tolle Abende verbrachten bei guter Musik. Das Personal ist super freundlich und unterhaltsam. Eher für junge Leute oder Junggebliebene mit Freude am Trubel. Nix für jene die Ruhe suchen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller Aufenthalt
Sehr interessante und vielfältige Stadt, Hotel gut, um andere junge Reisende kennenzulernen. Viele hübsche Läden und Cafés in der Umgebung. Nette Angestellte!!