This is my first time using evolve. Their team did nothing to assist us with the issues we’ve faced. It was outright horrible experience. We have had to check out of the place in the middle of the night because the house wouldn’t heat up and the WiFi stopped working. We struggled the entire day trying to get the heat running, we thought it would take some tome to heat up but no. The temperature Outside was 13F so there was no way we could’ve survived. On top of this, The place was a small out-house which was not mentioned in the details.
The interiors were completely different from what has been shown in the pictures. The attic is way too small for adults. The couch was beyond cheap, it didn’t sit even two people comfortably. The coffee pot was very dirty & stinky, I’m not sure how long it was left that way for. The comforter in the bedroom had stains underside. The bathroom smelled of mold in the shower which left me
with severe allergy. On top of that, the house had ridiculous rules such as replace any used household items, clean the counter with windex, etc etc. it doesn’t feel comfortable if we have to keep replacing anything that we use (they don’t cost a dime ) & if we have to clean up the house to minuscule details - why does it even have cleaning fee that way? I’ve been using VRBO for quite some time & I’ve not had such issues before. I was directed to this Evolve from vrbo after contacting them about some questions I’ve had. It’s not very convenient to have to pack everything & leave in the middle of the night with snow at later in the night.
Manager's Response:
Nina, thank you for your review. We apologize that your experience with us at Evolve was less than perfect, as we are constantly striving to make vacation rental easy for everyone. We will address your concerns with the necessary teams to ensure this does not recur with future travelers. Additionally, the homeowner has asked us to pass along the following response:
We are sorry to see such an unhappy guest. We immediately had someone check the furnace upon receiving your email and the professional said there was no issue. However, since you seemed to have an issue with the thermostat operation, we now have instructions posted for future guests. We also have a local rental manager for guests to contact with any issues, but they never received a call from you. Unfortunately, we have no control of the WiFi going out.
The furniture in the apartment has recently been changed due to wear by previous guests; the couch, chair, and bed are new and not reflected in the photos yet, but we are working to update our photos as soon as possible. We are sorry to see that these new items did not meet your standards.
Individuals are not asked to replace household items, but rather to let us know if something runs out so we can replace it. We ask guests to use Windex on the granite countertops to protect them from damage. I will look into your other concerns with my property manager."
Thank you for your feedback and we hope you'll give us another chance in the future. Best, the Evolve Team
