Front of property – evening/night
Check availability

Reviews of Cardrona Alpine Apartments

4 out of 5
Cardrona Alpine Apartments
Cardrona Valley Road, Cardrona, Queenstown-Lakes

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 63 reviews" "
Rating 8 - Good. 15 out of 63 reviews" "
Rating 6 - Okay. 8 out of 63 reviews" "
Rating 4 - Poor. 1 out of 63 reviews" "
Rating 2 - Terrible. 2 out of 63 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Really unique and high quality stay!
We booked this hotel last minute (day before stay) as a stop between Aoraki and Te Anau (we didn’t want to stop in Queenstown). Unfortunately the weather was awful with rain and gale force winds. The staff at the hotel were amazing at communicating the conditions, including letting us know in advance that the restaurants at Cardrona would all be closed. They encouraged us to pick up groceries before heading up to the hotel. Drive up to the hotel: as many other reviewers have mentioned, the road is unpaved and quite steep at some parts. In addition to the poor weather conditions with very poor visibility, it was a slow and careful drive up. We stayed in the studio and it was perfect! Very clean, practical, with excellent quality furnishing. We really loved this place. The weather cleared beautifully the next day and the drive back down the mountain was breathtaking.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views
If you can handle the drive up there, the views are out of this world. A fantastic place to stay.
Stayed 1 night in Feb 2020

8/10 Good

Lirong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views and sunset
Was a very quick stay as had to checkout very early due to some activities we had planed. Driving up around 9pm gave us some wonderful views and once we reached the top seen one the most spectacular sun sets we have ever seen! They guy helping us checkin was great and super friendly - I can imagine how popular this place would be during sky season.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! I see why its got such a high rating
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location. Great to be able to so easily access mountain accomodation and all that goes with it. Very comfortable rooms with all the lovely touches.
Stayed 2 nights in Mar 2019
Response from Mathilde on 13 Mar 2019
Hi there, thank you so much for your awesome review! Glad you enjoyed your stay on the mountain and hope you'll visit us again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
If you like colditz as a prison this is perfect for you - trapped on a mountain with nothing going on
Stayed 2 nights in Feb 2019
Response from Mathilde on 16 Feb 2019
Hi there! We're sorry you didn't have time to enjoy all our mountain activities including walking, sightseeing, mountain biking and mountain carting. Please feel free to email us or ring us to help us understand what went wrong during your stay. Kind Regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Mathilde on 5 Jan 2019
Hi there, thanks for your feedback! Hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location of the property and maintenance. Facilities were very good including NetFlix
Stayed 2 nights in Dec 2018
Response from Mathilde on 5 Jan 2019
Heya, Thanks for your feedback, looking forward to have you again up here!

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfectly located in summer for those wanting to undertake walks or mountain biking. There's also the newly commenced gravel karts which were super fun. The biggest issues with the property are summed up in 2 points: 1. the beds are so soft it is ridiculous. We weren't sure if they were old, designed that way, or both. Either way, a crook/sore back is almost guaranteed each morning from the experience; and 2. the road up to Cardrona Alpine remains unsealed, and if ungraded (as was our fortune), then the corrugation is at its best, providing a slightly skittish and unnerving trip both up and down the 12km road each time you venture to/from the property. Overall, the staff were wonderful, super helpful. We enjoyed the location once there, even with the limited options for food and entertainment.
Stayed 2 nights in Dec 2018
Response from Mathilde on 5 Jan 2019
Hi, thank you for your feedback. 6 of our apartments are being refurbished this summer and will be ready for next winter, and that includes the beds and mattresses; you apartment was probably one of them! We are indeed located up a mountain gravel road that we strive to maintain and grade throughout the season. Your comment helps us improve our services and we will pass it on to our staff! Hoping to see you again.

10/10 Excellent

Sivakumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: Cleanliness. The property facilities. The location. Manily the staff, very friendly and treated us very well. Dislike: Life access would have been good. Still the staff helped us to move our luggages which is good.
Stayed 1 night in Dec 2018
Response from Mathilde on 3 Jan 2019
Hi Sivakumar, Thank you for your feedback! This will be passed on to our team, hope you'll visit us again. Kind Regards

10/10 Excellent

Tong, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay.
Great challenge to drop up the gravel road on top off the mountain. All the staff very helpful and friendly.
Stayed 1 night in Mar 2018
Response from Hannah on 30 Apr 2018
Hey Tong, Thank you for taking some time to feedback on your stay. The road is indeed a challenge but well worth it for the views! Thank you,

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
Great spot to get away and stay in summer. Lovely staff Andy great rooms.
Stayed 1 night in Feb 2018
Response from Hannah on 2 Mar 2018
Hi Dave, So glad you enjoyed your stay and our staff looked after you. Thanks for taking some time to review,

8/10 Good

Alan, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation on ski field
Very different experience staying on a ski field and in the summer. We were able to use the chair lift to ride to the top of the field where there were amazing views. The apartment was comfortable and clean and cooking facilities. The field also had a restaurant and cafe.
Stayed 2 nights in Feb 2018
Response from Hannah on 2 Mar 2018
Thank you Alan, As you say a but of a unique offering up here and we are glad you enjoyed it! Thanks

2/10 Terrible

bruce

Liked: Cleanliness, staff & service, room comfort
They miss represent where the property is located. It is located 14 k off the main road up a very steep unpacked access road. If you have any fear of heights don't go.
Response from Hannah on 3 Mar 2018
Hi Bruce, Thank you for your feedback. We do try our best on sites such as Hotels.com but are limited somewhat by the templates they provide. We will review our listing and see if we can make it clearer. Regards

10/10 Excellent

deb, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities, staff exceptionally friendly
Loved the free ski lift pass and activities for summer months
Stayed 1 night in Feb 2018
Response from Hannah on 2 Mar 2018
Thanks Deb, glad you made the most of all of the summer facilities up here at Cardrona. :)

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful mountain resort
The Cardrona Alpine Resort was incredible. The views from the top of the mountain were amazing. The apartment was spacious and with the conveniences of home. The staff was friendly and helpful.
Stayed 3 nights in Feb 2018
Response from Hannah on 2 Mar 2018
Thank you Stacey, I am glad you enjoyed your time up here at Cardrona.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Hannah on 2 Mar 2018
Thank you :)

6/10 Okay

lindy lòo, new zealand

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Terrible road, restaurant food was disappointing and the price of the cheapest wine pricey.
Stayed 1 night in Feb 2018
Response from Hannah on 2 Mar 2018
Hi Lindy, Thank you for your feedback. We try our best to communicate the road conditions but will review our listing and see if we can make it clearer. In regards to the food, I shall pass this information on to our Food and Beverage Manager. Regards

2/10 Terrible

Verified traveller

Liked: Cleanliness
Wouldn’t have stayed had we know we had to drive 14km of unsealed rd up the mountain to get to the place. This very important information wasn’t mentioned.
Stayed 1 night in Feb 2018
Response from Hannah on 3 Mar 2018
Hi there, Thank you for your feedback and we are sorry the access road came as a surprise. We try to communicate this information on sites such as Hotel.com but are restricted some what by the templates they provide. We do try to send a confirmation from our system with this information and will review this to try and make it clearer. Thanks again for your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay in Queenstown again...
Amazing location, great staff, fab view, excellent restaurant, bargain price compared to Wanaka or Queenstown
Stayed 2 nights in Feb 2018
Response from Bekki on 10 Feb 2018
Thanks for your feedback david, Glad you enjoyed your stay with us! :)

10/10 Excellent

Kelly, Adelaide, SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
The room was awesome, everything we needed and more. Very clean and free gondola ride thrown in. We will definitely be back!
Stayed 1 night in Feb 2018
Response from Bekki on 10 Feb 2018
Thanks for your feedback Kelly, Glad you enjoyed your stay! :) See you next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable - Nice View........................................
Stayed 2 nights in Jan 2018
Response from Apartments on 8 Feb 2018
Thank you for your feedback

10/10 Excellent

Monet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stars and dark night
Wonderful stargazing! Very quiet. Amazing view! Rough road to get there.
Stayed 2 nights in Jan 2018
Response from Hannah on 28 Jan 2018
Hey Monet, Thank you for taking some time to share you feedback. We are indeed a little out of the way and the unsealed road can get very bumpy and rutted in the summer. I am glad your enjoyed the stars! Its quite magical up here at night. Thanks again

6/10 Okay

Oliver, Auckland

Liked: Cleanliness, room comfort
Nice view but a long way from the road
Out of season there is nothing open just a cafe we had not hot water as to apartments share the same hot tank so cold shower if the other apartment has used the washing machine or had a shower l mention this to the staff which they where they new about which is not something you expect in the 21st century and they had not clue how the washing machine worked to get our washing to go to a drying stage.
Stayed 2 nights in Jan 2018
Response from Hannah on 28 Jan 2018
Hey Oliver, Thank you for your feedback, we are looking at the hot water situation. As you say this is not acceptable. Kind regards

10/10 Excellent

stu, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
If it was that cool in the summer, i cannot wait to get back there in the winter!
Stayed 1 night in Jan 2018
Response from Hannah on 28 Jan 2018
Hey Stu, So glad you enjoyed you're stay, look forward to seeing you in the winter :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Great meal in the restaurant and very helpful and friendly staff. There was a fantastic view.
Stayed 3 nights in Jan 2018
Response from Hannah on 28 Jan 2018
Hi there, Thank you for your feedback and its great to hear you had a good feed in the restaurant. Thanks again

6/10 Okay

ceejae, australia

Liked: Staff & service
Disliked: Property conditions & facilities
Great for skiers
It was a different experience in summer. First time it has been opened in summer for kart racing and mountain bikes. Great views. Scary access road. Basic accomodation, but best sleep as it was quiet and dark. Showers were terrible.
Stayed 1 night in Jan 2018
Response from Hannah on 28 Jan 2018
Hi there, Thank you for your feedback and sorry the showers were not so good. We will take a look into this. Thanks again

8/10 Good

graham, raumati beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
way up high
trip up daunting, being averse to heights, trip down a doddle
Stayed 1 night in Dec 2017
Response from Hannah on 28 Jan 2018
Thank you for your feedback and we are glad you enjoyed your stay.

10/10 Excellent

James, Christchurch, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot with friendly helpful staff, more than i expected for accommodation on a skifield. look forward to returning at some stage. Good food at the cafe/bar.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with brand new interiors
Wonderful hotel to end a week of Queenstown activities. It is about 5-10 minutes to downtown Queenstown by car or about 30 minutes walking. Easy and free parking on a relatively steep initial entrance. The actual room itself was absolutely fantastic. Everything was brand new including the kitchen, bathroom, and bedroom. The girlfriend loved the bed comfort. The views were fantastic and it appears almost all the units have a great view given the hillside location. The only downside was having a fantastic new TV plugged into a very old DVD player with no HDMI or modern plugs, thus the DVD video and audio quality was terrible. Generally you are experiencing everything outside the hotel so this wasn't an issue til we had a rainy night in. Again, a very minor issue in comparison to lots of benefits.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay!
Really enjoyed our stay, but were a little disappointed with the limited walking tracks available on the mountain due to upgrade of chair lift.
Response from General Manager on 24 Feb 2017
Hi Sharon, Thank you so much for taking the time to review our property. We really appreciate all feedback and love to hear ways that we can improve our service. I do apologize for the inconvenience caused by the construction, our walking trails are quite a new product and we will definitely take this feedback on board to improve the access to them in future summer seasons. We hope to have you back sometime in the future so you can check out the amazing new Chondola Lift and enjoy all of the walking trails on offer. Thanks again and safe travels! Kind Regards, Sophie Johnston Apartments Co-Ordinator

10/10 Excellent

John, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived quite late in the evening, but the staff member (Josie) was courteous and showed us to our room. Overall really enjoyed the stay.
Response from Sophie on 24 Feb 2017
Hi John, Thank you so much for taking the time to review our property. We're so glad you enjoyed your stay with us and I will pass on your kind words to Josie. We hope to see you again another time! Kind Regards, Sophie Johnston Apartments Co-Ordinator

10/10 Excellent

ophir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 24 Feb 2017
Hi Ophir, Thank you so much for taking the time to review our property! We're so glad you enjoyed your stay with us and hope to see you again in the future. Kind Regards, Sophie Johnston Apartments Co-Ordinator

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 24 Feb 2017
Dear Guest, Thank you so much for taking the time to review our property! We're so glad you enjoyed your stay with us and hope to see you again in the future. Kind Regards, Sophie Johnston Apartments Co-Ordinator

6/10 Okay

rach, singapore

Liked: Cleanliness, room comfort
Nice hotel
Should provide cable car to go up hill, should have varieties of food.
Response from Sophie on 24 Feb 2017
Hi Rach, Thank you for taking the time to review our property, all feedback is appreciated and we love finding out how we can improve our guests experiences. I will pass this feedback onto our restaurant and logistics managers. We hope to see you again another time! Kind Regards, Sophie Johnston Apartments Co-Ordinator

10/10 Excellent

Bobbi, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but...
The accommodations were amazing, the only problem was that the website misled us on the conveince of staying there. The apartment was very high up a mountain and out of the way of everything. We weren't able to leave the apartment to do what we wanted to do because the road up the hill is very steep and dangerous so we were stranded up there. The only things on the hill were mountain biking trails and a single restaurant. The apartment was clean and spacious and lovely though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds are extremely comfortable.
Arrived in fog, check in was warm and friendly. Apartment was clean and had extremely comortable beds, with plenty of fluffy towels. The national BMX cross country and downhill finals were being conducted on the mountain. Fresh milk provided and kitchen was equipped with basic requirements. Quality accommodation on top of a 13km drive up the mountain of switchbacks.

10/10 Excellent

Rodrigo, Dunedin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price in low season!
I was looking where to stay with my family near Queenstown and Wanaka, and Cadrona was a very convenient option, very comfortable and good size of the apartment. We realy enjoy our stay.

6/10 Okay

barany, London

Liked: Cleanliness
It was really far from Queenstown

10/10 Excellent

PETER, Dunedin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski field Apartment in the Summer
This is an Alpine Apartment at Cardrona Ski Field in the summer. Great views.Very nice basic ,comfortable apartment.Suited us fine.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a drive up to the accommodation.
Beautiful scenery but it is along drive up to accommodation.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for the 5 Stars Andy - we hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff very accomodating, friendly.
Response from Cardrona on 7 Mar 2016
We glad you enjoyed your stay :-)

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great views but well off the beaten track!
The highest hotel in New Zealand definitely provides great views but beware of the long unsealed road to get there. Located quite far out of Wanaka and Queenstown so be sure to stock up on supplies or eat out before you head up. We had the cooked breakfast which was a bit disappointing - no tea/coffee/juice/cereal/toast. We were also misquoted the price of breakfast when booking so ended up paying more as we did not have breakfast supplies with us. If you want to make the most of the location and hike up to the top of the mountain make sure you allow time to do this outside of the slope opening hours. We were surprised that the cost of the accommodation did not incorporate access to the mountain. When the slope is open with chair lifts running it costs $25. The accommodation was clean and the staff were friendly but overall we did not feel that it was good value for money. It is perhaps more appealing to mountain biking enthusiasts who can make the most of the mountain facilities.

8/10 Good

John, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was ordinary
Hotel accommodation great, Only negative was the quality of the food in the restaurant/café - very ordinary and costly
Hi John. We are glad you enjoyed your stay. Sorry that the quality of food didn't meet your expectations. Your feedback has been passed onto our Food & Beverage Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean and spacious
It's one night short stay at Cardrana Apline Appartments. It's a lots of funs to take some amazing photos at the top of Cardrona. The staff are helpful and responsive when needed. Overall, it's a wonderful short stay there.
Response from Cardrona on 7 Mar 2016
We are glad that you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

cj, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel on top of a mountain
Booked at the last minute and only Accomodation available in the area. It is 14 km up a gravel track from the main road but is definitely worth it for the view and excellent facilities.
Response from Cardrona on 7 Mar 2016
Thanks for the review CJ! Glad you enjoyed your stay with us.

10/10 Excellent

Anthony, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cardrona Accommodation
Said to be the highest hotel in New Zealand as it is part of the Cardrona Ski Fields at the top of the mountain so the 360 degree views were breath-taking. EVERYTHING about the place was top quality and made for a very comfortable stay. The trip up the mountain gravel road was long and winding and a tad perilous as there are no barriers to stop a vehicle from going over the side, however the rewards are well worth the trip!