There was no maid service, they stated they would clean on mondays and thursdays but no one serviced the room, we did get towels and toliet needs but had to request them, no instructions regarding operation of the channel changer for the tv, they stated they would reduce the room rate but when leaving the rate stayed the same, we were able to figure out the controller but it took multiple attempts, one day there was no orange juice available no explanation just no orange juice, no yogurt on another day