Loutolim Casa Araujo Alvares Hotels

"Beautiful retreat professionally maintained great service"

" We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing. Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership. More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later. On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion. The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling."

"Good and comfort stay"

"Very helpful staff."

"Person at Reception was very helpful and good nature. He was helpful to provide guidance on anything needed."

"Restaurant services were very nice, staff at service were very soft spoken and supportive. But staff at reception were pathetic and arrogant, they think like as you owe to them and will give a damn to serve you. Rooms are very compact and suffocative, windows are opening in corridors. Cleanliness is good. Wi-Fi is also not so appreciative, intermittent disconnections you may find. Overall not recommended to stay."

"Very good"