Alto de Porvorim Casino Royale Hotels

"Rooms are well proportioned and amenities properly thought through . "

"All of the staff were helpful and welcoming. The cleaning staff on the 4th was very as efficient and kept the room tidy. The wait staff in the restaurant were helpful and even ensured that my order was cooked with no spices due to digestive problems. The hotel was in a safe location and the river view from my room was excellent. Now for the cons: the pool was inviting and I know it was windy which is why there were leaves and other debris floating in the water, the hotel could use some updating and sprucing up, and the casino forced us to play the tables before you could play the slots which was really weird. I handed my chips to my husband and walked out- we had heard of none of the tables in the casino; therefore didn’t know how to play which meant it was a waste of my time and money; the only table we had heard of was Black Jack and it was full. "

"The spa was fantastic as was the gym. Breakfast came with lots of choice in a wonderful setting. I enjoyed going to nearby Fisherman’s Wharf for dinner. The staff was what made this place particularly fantastic. I highly recommend this place !"

"Clean room and great food. Staff was helpful and friendly. "

"Everyone. Sonali was the best at the front desk. "

"The service was great ! Friendly staff . Everybody was more than willing to hlep u out .Pool was clean . Breqkfast was nice n tasty . Center of town u could go anyway. Thanks again . My family loved it. "

"Try to improve quality "

"It was a wonderful 3-nights stay at Merlot Suites. The staff were extremely courteous, helpful, and always ready to assist. The rooms were very clean, well-maintained and comfortable. Overall, it was a comfortable and enjoyable stay with great service and attention to cleanliness. I would definitely recommend Merlot Suites to anyone looking for a nice, peaceful stay."

"The hotel either has the wrong address or it doesn’t exist!If you look at the website pictures for the outside of the hotel and compare it to google maps you not find any resemblance! I tired to phone the hotel no answer, also no response with emails. I contacted Expedia, and they tried to contact the hotel. Expedia response was they are unreachable! I wondered around for literally hours trying to find it, I’ve never felt so uncomfortable and intimidated walking around and getting stared at. I had to book another hotel, which cost me twice as much and no refund was offered. "