Search Apartments in Cato

"Beautiful building, and the inside of the hotel was amazing, the complimentary breakfast was so good, the only issue I had was that I put in a request for extra pillows and was told they’d be dropped off, I waited over 2 hours and nothing and ended up taking a nap, while I was in bed and wasn’t dressed and the door swung up and housekeeping walked in… I was extremely embarrassed and on top of that never got the pillows. "

"Nit that ckean and noisy"

"Didn't have breakfast"

"yes"

"👍"

"Our experience was very good. We enjoyed our visit very much. Our room was cozy and welcoming. We had a few unique experiences that might help others to be aware of in the future. The hot water heater was very small which was fine, however, not knowing this we ran out of hot water during the first shower which left only cold water for my shower and we had a funeral to attend so that made it very inconvenient. Had we known we could have planned accordingly. Our second experience was that wiring fo one of the lights seemed to be connected incorrectly and sparks actually flew out of the wall (scary and definitely unexpected) when we touched the cord and it caused the breaker to switch to off turning off two walls of electric outlets and the tv. This was quickly addressed which we appreciated. Our villa did not have a paddle to move the water around in the hot tub and the thermometer didn’t appear to be working correctly. Keep a close eye on your water temp in the hot tub. Once it gets close to an acceptable temperature slow up on feeding your fire. The night we got it to a lovely temperature the hot tub feature was so lovely and the reason we booked at this unique property. Try some local restaurants. We went out for subs at Fork and Flame and a nice breakfast in the morning at Scrumpchies. I was hoping for a conversation about the electrical mishap in our room from the owners with some type of compensation but with the exception of that our time was enjoyable."

"Good customer service "

"Room not properly cleaned. Lobby/sitting area had garbage all over the floor. Drug activity in the2nd floor hallway. The desk wouldnt take my chime card for incidentals but allowed guest in front of me to tell them a card number without the physical card. Had to leave about 2 hours after checking in for an emergency and the hotel staff stated the manager would refund and i just had to contact expedia for it and expedia tried multiple times to get ahold of the staff and couldnt. Super sketchy hotel staff."

"Parking was easy and secure and air conditioning was wonderful"