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Reviews of The Black Hawk Hotel

3.5 out of 5
The Black Hawk Hotel
115 Main St, Cedar Falls, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 367 out of 547 reviews" "
Rating 8 - Good. 116 out of 547 reviews" "
Rating 6 - Okay. 42 out of 547 reviews" "
Rating 4 - Poor. 11 out of 547 reviews" "
Rating 2 - Terrible. 11 out of 547 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Marina

Travelled with group
Lovely hotel. Disappointed that the WiFi didn’t work and I only received small compensation. It lost me business.
Stayed 1 night in Apr 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Amenities, property conditions & facilities
Love the historic parts of this hotel. We try and stay here when we are in the area. Wondering about the no staff check in. Airbnb has a code at the room door. Might be something to explore
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very much a classic. The old world furniture was fantastic. My wife’s favorite part was the Jacuzzi bathtub. The sitting room was very nice and very comfortable for four people to have a conversation without noise or a TV i the sitting room.
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!! It gets rowdy & loud downtown at night with all the bars, but the hotel and location was awesome
Stayed 2 nights in Apr 2024

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great- on a walkable strip with many other shops and restaurants. In a good and safe area. Historic nature of the facility was fun and enjoyed the look, including all the decorations and thoughtful knick knacks throughout. Would definitely stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Adorable historic hotel in the heart of downtown. Walkable to shops & dining. Will definitely stay again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary, Osseo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property with history. We had a wonderful stay, with no problems. All rooms are different, ours was basic with jetted tub. Other's I saw were much more spacious, but no major issue with that, for a quick weekend stay. Every employee we had contact with was wonderful. Will stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the hotel for being historic was beautiful! The city around it was so fitting. For having so many bars it felt safe and quiet.
Stayed 2 nights in Feb 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
We love the character in ambience of the entire hotel, and the bar downstairs is a hidden gem and a favorite every time we stay. We also love the great restaurants nearby, and particularly recommend the montage.
Stayed 2 nights in Feb 2024

10/10 Excellent

Bette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice atmosphere and friendly people
Stayed 1 night in Feb 2024

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service
our room was hot, it was 81 degrees when we left. We told the staff and it was cooler for a while then warmed up again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Molly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique, interesting, and clean hotel. The staff are always friendly and helpful, and the coffee is so good!
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel!! Beautiful, and loved the historic value of it, having many photos, furniture and paintings to replicate when it was built in the mid 1800's, so cool! The location is awesome with many restaurants and shops just outside the hotel doors, with a Riverwalk very close by as well-The staff was so very nice and made our Valentine's Day stay perfect with them, very accommodating and helpful. Our room was very clean and we cannot wait to visit again! Thank you!!
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome hotel with great service.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Historic hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Derek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the historical property. It was great the night we came there was a jazz band there. Super fun!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition with renovated rooms. Staff is extremely helpful and friendly.
Stayed 3 nights in Jan 2024

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Stayed 1 night in Jan 2024

10/10 Excellent

Maika

Business traveller
Nice Private Apartment, Not “Hotel”
It was a wonderful stay. But much more like an apartment rental than a hotel. I think I saw a staff member once over 3 nights. Cool old historic building. Don’t expect hotel service. Had to text someone to change the temp, and even then it didn’t really change. That said, I would gladly return for the charm and privacy.
Stayed 3 nights in Jan 2024

10/10 Excellent

rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great if you want to walk around and shop at the stores. The hotel was nice and the check-in process was easy. The lobby areas could use some open areas. They have a lot of furniture you have to navigate around.
Stayed 1 night in Jan 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful restored hotel. Fun antiques throughout the property. Jazz musicians performed in the lobby in the evening on Saturday. Drink coupon at the bar. Staff friendly and helpful!
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Joe

Stayed 3 nights in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This is such a cute property in an awesome area! Staff was amazing, beds were very comfortable, rooms are spacious and bathrooms were great! Nice change to a normal chain hotel!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

TJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property.
Stayed 2 nights in Dec 2023

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
True old world charm in a city setting. Staff was fabulous.
Stayed 1 night in Dec 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
I dont leave reviews but had to of this place... stayed here for one night and it was perfect. So much character from the people to the history in the halls to the little main street plaza out front.. Classically beautiful rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December stay
Great historical place to stay, looking forward to coming back in the future
Stayed 1 night in Dec 2023

10/10 Excellent

Jason, saint cloud

Stayed 1 night in Dec 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Little loud until wedding was over. After that very nice. Great area
Stayed 1 night in Dec 2023

10/10 Excellent

Terencio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place really rocks. The decor and feel was authentic and charming. You won’t find many hotels with an actual guy playing beautiful piano music in the lobby for ambiance, except for at the Black Hawk.
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Stayed 1 night in Nov 2023

2/10 Terrible

Christopher

Travelled with family
Disliked: Amenities, property conditions & facilities
Loudest stay I’ve ever had in a hotel. Paper thin walls and could hear the whole conversation of the people staying next to me. Finally got quiets around 3:00 with the people from outside.
Stayed 1 night in Nov 2023
Response from Devin on 20 Nov 2023
Hi Christopher,We are sorry that you did not have a great stay. There are a lot of great things about having a hotel in downtown Cedar Falls including all the shopping, restaurants, and bars that are in walking distance. The one big downside is the noise that also comes from that. That is one thing we can not control especially when it comes to our rooms that are overlooking Main Street. Next time you are in town, call us and we will be sure to put you in a room typically quieter and not overlooking Main Street.

10/10 Excellent

Brenda, Muscatine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and homey
Stayed 1 night in Nov 2023
Response from Devin on 20 Nov 2023
Thank you for the review, Brenda! We hope to see you back next time you are in town!

10/10 Excellent

Amy

Stayed 1 night in Nov 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am glad I found this historic hotel.
Stayed 1 night in Nov 2023
Response from Devin on 20 Nov 2023
We are so glad you found it too, Adam! Thank you for the review and we hope to see you back soon!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to IA
It was a great stay in a historic building hotel!
Stayed 2 nights in Nov 2023
Response from Front Desk Staff on 15 Nov 2023
Hi Michael! Thank you for staying with us. We are glad you enjoyed your stay!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Staff on 15 Nov 2023
Hi Kris! Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Brooke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel. Happy hour cocktails were surprisingly affordable, walking distance to downtown shops, entertainment, and dining. Easy parking. The shower was delightful too! Great water pressure, beautiful updated bathroom with historic touches. Wonderful! We will be back!
Stayed 1 night in Nov 2023
Response from Front Desk Staff on 15 Nov 2023
Hi Brooke! Thank you for the thought out review! We are so glad you enjoyed your stay. We will hopefully see you back at The Black Hawk Hotel soon!

8/10 Good

Ellen

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Front Desk Staff on 31 Oct 2023
Hi Ellen! Thank you for staying with us. We hope that you will stay with us again next time you visit Cedar Falls!

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is fantastic! I stay here often, and have never been disappointed.
Stayed 1 night in Oct 2023
Response from Front Desk Staff on 31 Oct 2023
Hi Emily! Thank you for your continued support of The Black Hawk Hotel! We will see you again soon!

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
It was very classy, upscale hotel. The service was friendly. Devin is great asset. I loved the free breakfast at LePetit.
Stayed 2 nights in Oct 2023
Response from Front Desk Staff on 31 Oct 2023
Hi Julie! Thank you for all the kind words! We will be sure to pass your review on to Devin as well, I know he will appreciate it. We hope you stay with us again next time you visit Cedar Falls!

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very old mattress; had no support actually sunk in the middle and i think there were boards under it to keep it somewhat together. The towels were old, damp and had an odor. It was a really bad stay and terrible nights sleep
Stayed 1 night in Oct 2023
Response from Front Desk on 30 Oct 2023
Hi Rachel, We are so sorry to hear about your recent experience. We do our best to stay on top of updating needs in our rooms, this is the first we have heard about discomfort with the bed in that specific room. We will look into this immediately! We hope you can give us another shot in the future.Thank you,The Black Hawk Hotel