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Reviews of Super 8 by Wyndham Central Pt Medford

2 out of 5
Super 8 by Wyndham Central Pt Medford
4999 Biddle Rd, Off I-5 Exit 33, 1/2 Mi East, Central Point, OR

Reviews

6.6
Rating 10 - Excellent. 242 out of 1002 reviews" "
Rating 8 - Good. 269 out of 1002 reviews" "
Rating 6 - Okay. 166 out of 1002 reviews" "
Rating 4 - Poor. 154 out of 1002 reviews" "
Rating 2 - Terrible. 171 out of 1002 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Kristina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My husband and I stayed One night with four children between ages of eight and 12. The rooms are a good size. A little dated. But for one night we weren’t complaining. We decided on this hotel because of the slide they had in the pool. The Slide is only open Friday and Saturday evenings, which was fine because we fell on that date, but that is not made clear before booking. After going to dinner and returning to the pool around 6 o’clock when the slide opened, we looked at the water and it was slightly cloudy. The pool attendant assured us that it was fine. My husband and I decided against our better judgment to let the children swim. The next day they all were throwing up and had diarrhea. Coincidentally the seriousness of the symptoms were in tune with how long they spent in the water. Not sure how to prove it, but please make sure that the pool is clean and that people know that the slide is not available if it’s not Friday or Saturday. This was not food poisoning as we all ate the same thing for dinner and lunch My husband and I were not sick.
Stayed 1 night in Apr 2024
Response from fd on 30 Apr 2024
We take the safety of our guests very seriously when it comes to our hotel. Cleanliness is of the upmost importance, and we make sure to have high standards in place to ensure this. Nothing was brought to our attention about this. Our pool has always been cleaned and the chemicals which is standard chlorine always applied at the pool. If you are mad about the pool hours from Wednesday through Sunday. Sorry for your misunderstanding.

10/10 Excellent

Bonifacio

Nice all
Stayed 2 nights in Apr 2024

8/10 Good

Zakary

Stayed 2 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and nice
Stayed 5 nights in Apr 2024

4/10 Poor

karen

Travelled with family
Disliked: Amenities
This hotel is 5 minutes from the airport and when we called for a shuttle pickup it took 40 minutes for them to get us. I had called them 2 hours earlier confirming that our flight was on time and that we would be arriving at 11:30 at night when there was no other business going on. Then they gave us a room that was not prepared to be given to any guests. The bathroom was a mess and there was no shower curtain hanging. So the floor got soaking wet. And there was a shortage of towels.
Stayed 1 night in Apr 2024

6/10 Okay

Alisha

Travelled with family, Travelled with family and small children
The stay was nice and the staff were respectful but the only thing that I didn’t like was that they have a water slide but it’s only open when the owner decides to come in for a few hours. And it’s only open Friday and Saturday. So the water slides were open on Friday and closed on Saturday because the owner didn’t want to come in. So that was a crappy experience and the fridge that was in the room did not work and I had to tell the front desk lady and she was super nice about it and brought a brand new one up to the room. the beds are super stiff and hard and the rooms stay really warm so if you plan on staying here bring an extra blanket to sleep on for softness underneath your back when your sleeping and keep the ac on because it stays hot on the third floor.
Stayed 2 nights in Apr 2024

6/10 Okay

david

Liked: Staff & service
Disliked: Property conditions & facilities
Outdated beds and interior
Stayed 1 night in Apr 2024

8/10 Good

Janette

Liked: Cleanliness
I like they have an airport shuttle, I liked when try hey opened up the water slide for my granddaughter’s could play, my room was clean
Stayed 1 night in Apr 2024

10/10 Excellent

Janka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool and slide
Stayed 1 night in Mar 2024

6/10 Okay

Tearra

Stayed 1 night in Mar 2024

6/10 Okay

Cooper

Travelled with family and small children
Liked: Cleanliness
Pool
Stayed 7 nights in Mar 2024

2/10 Terrible

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked this hotel specifically for the water slide. Only to fine out upon checking in the water slide is closed on Mondays and Tuesdays. Had we known this we would have picked a different hotel. Then my kids weren’t even allowed to swim On Tuesday because the pool was closed entirely.
Stayed 1 night in Mar 2024

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

lindsay

Stayed 1 night in Mar 2024

2/10 Terrible

Scott

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Only reason I brought my family here was for the water slide. Half hour before our check in time we get an email it’s closed.
Stayed 1 night in Mar 2024
Response from fd on 26 Mar 2024
It looks like things didn't go as well as they could have. we will make every possible way to fix the water slide.

4/10 Poor

Debra, Albany

Disliked: Cleanliness, staff & service, property conditions & facilities
No Life guard so no water slide. Barely any food and closed breakfast early
Stayed 2 nights in Mar 2024

8/10 Good

Alex

Travelled with family
Liked: Amenities, property conditions & facilities
The pool has a slide!!
Stayed 1 night in Mar 2024

10/10 Excellent

gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Traci

Stayed 1 night in Mar 2024

6/10 Okay

CHOR

Stayed 1 night in Mar 2024

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 1 night in Mar 2024

6/10 Okay

Jodi

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The whole stay was great, but breakfast is awful. There is definitely room for improvements when it comes to breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Adriane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water slide!
Stayed 1 night in Feb 2024

6/10 Okay

angelique

Liked: Cleanliness, staff & service
Reserved a suite but was not available with a dog so we had to put our kid on the floor because they don t even have roll aways . Staff was great . It was the owner that said no to the suite .
Stayed 1 night in Feb 2024

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

laura, crescent city

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Didn’t get a wake up call. Shuttle was late
Stayed 1 night in Feb 2024

6/10 Okay

Mickie

Stayed 5 nights in Jan 2024

10/10 Excellent

Lynn

Stayed 1 night in Feb 2024

2/10 Terrible

Heather

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Super 8 Team on 4 Feb 2024
Thank you for taking time to rate your stay. We have just changed all teh carpet in the rooms this last year and have updated the bathrooms to tile. .

10/10 Excellent

JONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Super 8 Team on 4 Feb 2024
Thank you for the positive feedback. It is always nice to hear about our guest experience. I am happy you enjoyed your stay with us. Hope to see you in the future!

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good people
Response from Super 8 Team on 26 Jan 2024
Thank you for choosing to stay with us during your recent trip. We're glad to read we met your expectations and provided great value. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Super 8 Team on 4 Feb 2024
Thank you for the positive feedback. It is always nice to hear about our guest experience. I am happy you enjoyed your stay with us. Hope to see you in the future!

8/10 Good

Tamera

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good place to stay
I love the location and convenience of this place. I love that there is space to play games together as a family and the pool and slide are another great place to spend time together. The staff were friendly and courteous. There was a shortage of bath towels in the room and there were food and candy wrappers behind the dresser and on the floor. Also, There was a weird smell upon entering the room. Breakfast was good, but lacking on the protein end. I was told they usually have hard boiled eggs but they were out.
Stayed 6 nights in Jan 2024
Response from Super 8 Team on 26 Jan 2024
Thank you for sharing your experience and helpful suggestions. We're sorry to hear about the issues with the shower, and we appreciate your proactive approach to addressing it. We also take note of your comment about the soundproofing. Despite these concerns, we're glad you found value in our pricing and would choose to stay with us again. We look forward to your next visit to Super 8

10/10 Excellent

Deborah

Stayed 1 night in Jan 2024
Response from Super 8 Team on 4 Feb 2024
Thank you for staying with us and for taking the time to leave us a review, please come again!

10/10 Excellent

Treva

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very easy to find and great price
Stayed 1 night in Jan 2024
Response from Super 8 Team on 4 Feb 2024
Thank you for staying with us and for taking the time to leave us a review, please come again!

2/10 Terrible

Breanna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t expecting much since our room was $79 per night and we were tired from traveling but when we opened the door to the room I was surprised to see one of our beds was without a bed frame and boxspring sat on the floor with the mattress on top. The sheets were stained and found a thick long dark hair on my husbands pillow. In the bathroom the floor had hair everywhere and obvious dirtiness as if someone had just showered. Didn’t look like they cleaned the floor at all. The shower itself was leaky where the water comes out from the shower head; like it needed to be tightened; the sink as well was leaky like this. There was a dead bug on the floor next to the toilet. It smelled like heavy incense..some people like incense but we do not like the smell. Literally all night long until 7 am it sounded like a herd of elephants running and stomping around in the room above us. When I went outside to grab stuff from our truck I noticed a young adult looking person, maybe a teenager, staring out the window at me in the room above our room. The blankets looked like they were more than 30 years old, just nasty. The breakfast was the most lacking continental breakfast we have ever had. Usually I get a banana for my son and sausage and eggs. We booked here because my son wanted to go swimming and we heard there’s a spiral slide. Well the pool had green algae in it and my husband said big clumps of hair was floating around in the water. And the slide doesn’t open until 10:30.
Stayed 1 night in Jan 2024
Response from Super 8 Team on 19 Jan 2024
There is nothing about this property that is sad. Super 8 by Wyndham in Medford Oregon is cared for & taken care of. Our rooms are retro & clean, or updated per Wyndham guidelines. We are more than happy to accommodate guests seeking a lower floor, and recommend booking direct. Our bathroom doors are 30 to 36 inches. The vanity sink area is located outside of the bathroom. The bathroom includes a tub/shower & toilet which requires a smaller bathroom space with more than enough room to be comfortable. It is not cramped by any means. You left out our amazing water pressure, new towels & toiletries. The hotel is in a safe rural area. If you prefer to be on the first floor please let us know at the time of making your reservation so that we can accommodate. Some of our rooms are retro in very good clean condition with softer mattresses. Our renovated rooms have firmer mattresses. All mattresses are new, taken care of, and in great condition. If you let us know ahead of time, we'll can help by assigning a room to fit your mattress preference. Our mattresses are Goldilocks approved :) We will be happy help if you have any issues or problems with TV's or anything else. We have mountain views. Our prices are fair. I'm sorry you didn't enjoy your stay under the old owners, and previous management, we welcome the chance to win you back. Our rooms are cozy & clean to make you feel at home.

2/10 Terrible

Francisco

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beyond disgusting. Pool smells like wet dog. Pool water was murky and dirty. Rooms were dingy, bathroom shower curtain smelled like mildew. NOT TO MENTION THE LAST NIGHT I WAS THERE WITH MY 5 YEAR OLD DAUGHTER AND I DISCOVERED A HUUUUGE BEE BUG FULL OF BLOOD IN OUR BED!!!! Beyond repulsive!!! No manager on site, front desk person was in shock and didn’t know how to handle the situation! I demanded to check out immediately and be reimbursed and I was insured that I would be by the guy at front desk. I walked him into the room and showed him the splatted bug on the bed sheet when I smooshed the bed bug. I was told manager would be there in the morning and contact me and crickets! No call back and I was flying back home that day! I spent the rest of my night at the airport because I was disgusted and traumatized from the experience. Wanda was the manager that I was told that would contact me and no response in 2 days. Do not stay at this place unless u want bugs!
Stayed 2 nights in Jan 2024
Response from Super 8 Team on 26 Jan 2024
I'm sorry to hear of your experience since your last stay. Our rooms are exceptionally clean. Our quests remark we are the cleanest Super 8 they've ever stayed at! We have industrial-strength cleaners & disinfectants, as well as an exceptional housekeeping team. On the matter of health and hotels, this is the best hotel to stay at for guests who value their health. We hope to see you again on your travels!

2/10 Terrible

William

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People banging doors all night filthy nasty in door pool I would not recommend this to anyone plus over charged and working on getting money back from being double charged. Will never stay at a super 8 again. I wasn’t expecting fancy or anything close I just wanted a decent place to crash out at night and was very disappointed
Stayed 7 nights in Dec 2023
Response from Super 8 Team on 8 Jan 2024
Thank you for your review, and I am sorry to hear that we missed the mark during certain moments of your stay. That is never our intention. I have shared your comments with my staff so we can improve in the areas that you identified. I hope that we will have the opportunity to serve you again in the future. Until then...

2/10 Terrible

Jason

Travelled with family and small children
Disliked: Amenities
Pool water was terrible, chlorine was burning everyone’s eyes no ventilation, pool water was hotter then the hot tub and the children had coughs and burnt eyes all night. When we tried to tell a staff member they all passed the buck and took no action. Won’t stay ever again. No towels, amenities, pillows like pulling teeth to get the things we paid for.
Stayed 1 night in Jan 2024
Response from Super 8 Team on 8 Jan 2024
Thank you for your review, and I am sorry to hear that we missed the mark during certain moments of your stay. That is never our intention. I have shared your comments with my staff so we can improve in the areas that you identified. I hope that we will have the opportunity to serve you again in the future. Until then...

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Super 8 Team on 8 Jan 2024
We are so happy you always have a great experience and love all our little touches we have added to the hotel over the years. We try our hardest to make sure you have an amazing stay! Thank you for the awesome feedback!

2/10 Terrible

Corinna

Travelled with family
Disliked: Staff & service, property conditions & facilities
Slide/pool closed after confirming it was open
I did not end up checking in to this hotel. I called a week prior to confirm the pool and waterslide would be open on my dates of travel, which the hotel did confirm. The day of check in, on our way to the hotel, I called to ask the pool hours and was told the pool was closed for maintenance and would not be open during my stay. As the waterslide was my reason for booking, I requested a refund and was told the pool was not included in the room I booked (what?) And that although it aas listed as an amentity on both the Super 8 and Hotels.com website, it was not considered an amentity. I had to argue to get my stay cancelled. Both the hotels.com and Super 8 experience were a let down.
Stayed 1 night in Jan 2024
Response from Super 8 Team on 8 Jan 2024
Thank you for your review, and I am sorry to hear that we missed the mark during certain moments of your stay. That is never our intention. I have shared your comments with my staff so we can improve in the areas that you identified. I hope that we will have the opportunity to serve you again in the future. Until then...

10/10 Excellent

Leilani

Stayed 1 night in Dec 2023
Response from Super 8 Team on 8 Jan 2024
We are so happy you always have a great experience and love all our little touches we have added to the hotel over the years. We try our hardest to make sure you have an amazing stay! Thank you for the awesome feedback!

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Super 8 Team on 8 Jan 2024
We are so happy you always have a great experience and love all our little touches we have added to the hotel over the years. We try our hardest to make sure you have an amazing stay! Thank you for the awesome feedback!

8/10 Good

LYNN, Malin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Super 8 Team on 4 Feb 2024
Thank you for staying with us and for taking the time to leave us a review, please come again!

6/10 Okay

Necoal

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were stains on the curtains and bed. The floor looked like it had not been cleaned for some time. Had to go buy sandals to walk around. We left as soon as we got up.
Stayed 1 night in Dec 2023
Response from Super 8 Team on 4 Feb 2024
Thank you for staying with us and for taking the time to leave us a review, we will look into these issues you experienced.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Super 8 Team on 4 Feb 2024
Thank you for the positive feedback. It is always nice to hear about our guest experience. I am happy you enjoyed your stay with us. Hope to see you in the future!

10/10 Excellent

Michael, Klamath falls

Stayed 1 night in Dec 2023
Response from Super 8 Team on 8 Jan 2024
We are so happy you always have a great experience and love all our little touches we have added to the hotel over the years. We try our hardest to make sure you have an amazing stay! Thank you for the awesome feedback!

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oregon weekend visit
Very nice place for the value and pet friendly also
Stayed 3 nights in Dec 2023
Response from Super 8 Team on 8 Jan 2024
This review has us all doing the "Happy Dance"! Such warm-hearted words and appreciation Thank you! All we do, we do for YOU...

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Super 8 Team on 8 Jan 2024
We are so happy you always have a great experience and love all our little touches we have added to the hotel over the years. We try our hardest to make sure you have an amazing stay! Thank you for the awesome feedback!