Addis Ababa Century Mall Hotels

"Love the professionalism of all Haile Grand staffs "

"The Hotel shuttle did not meet me at the airport after I made arrangements 3 hours earlier. I called the hotel after waiting in the shuttle pickup area and no one answered. I was overwhelmed by the thin air in heat and I end up taking a taxi to the hotel and my fare was $2000 bir. I am requesting that the hotel reimburse me of the fare . The toilet did no work the next morning. Hotel cleanliness was exceptable."

"Ok"

"They said they had free sauna and steam service but after booking they said they only have it free early in the morning. Breakfast wasn’t interesting. Customer service was poor. They don’t pick up their phones when they are called for information. Did some unnecessary questioning and said that we didn’t pay when clearly they were paid. "

"The room was not clean specially the toilet. We told the front service they sent cleaner lady to clean "

"Staff"

"The hotel is distinguished by its outstanding customer service, provided by both the owner and the staff. The environment is tranquil and conducive to relaxation, enhanced by robust security measures that ensure the safety of guests. Additionally, the pricing structure is competitive, making it a budget-friendly option without compromising on quality."