New Hartford Chapin Park Hotels

"Wonderful hotel! I have stayed at several in this area (visiting family nearby) and this particular Hampton Inn has always been my favorite. The staff is fantastic and always very courteous & helpful. The breakfast and 24/7 coffee/tea/hot chocolate service is wonderful and everything is always kept clean and neat. Great options for breakfast and the rooms are clean and spacious. I will no longer stay anywhere else when I’m in the area. Pool/jacuzzi area is also a huge plus!! "

"This site needs some TLC. The drapes in the room were in shreds. The laminate was peeling off the furniture. Toilets were functional but very dated. The options for breakfast were limited, and the microwave was not working. There were no sugar substitutes available. The waffles were great and the staff was very cordial."

"At check-in the credit card from Hotels.com/Expedia was denied. It was different than the card I had booked the room with, the card in my Hotels.com account. My spouse who was staying at the hotel had to pay for it. Therefore, we were charged twice. I will be calling Chase Bank to dispute the original payment which had already been charged. I will also call Hotels.com regarding this error."

"I travel frequently and am comfortable staying in modest hotels as long as they are clean and safe. Unfortunately, The Capitol Hotel in Hartford raised serious safety concerns and appears to be significantly misrepresented online. The property does not resemble the photos on Expedia. The exterior is extremely run down, and the covered entrance had large holes in the roof with exposed pipes and roofing material hanging down, giving the immediate impression that the building is poorly maintained. My daughter arrived around 11 PM after a late flight. When she entered the lobby there were multiple people sleeping on the floor and in chairs, and she overheard the front desk telling someone without a room that they could sleep in the lobby for the night. This did not feel like a safe or properly managed environment for guests arriving late at night. While the room appeared old but generally clean, the bed was two box springs with only a thin mattress topper instead of a proper mattress, which is completely unacceptable and clearly not what is represented online. The listing also advertises a fitness center, but the front desk confirmed there is no gym. The television only received one channel. These issues reflect clear misrepresentation of the amenities advertised on Expedia. When I arrived the next morning, I was so concerned by the property conditions that we immediately checked out and left. Travelers should be aware that the actual conditions of this property"

"Stay was great! "

"The website indicated that parking was free however we were charged for parking"

"All was excellent, definitely i will stay there in the future. "

"Was perfect for our overnight stay. Breakfast was great with lots of options, desk folks were friendly."

"there is an airport shuttle available. hotel is in need of some updating. "