Charles City Hotel with Pool

"My experience at this hotel was extremely disappointing. The room door would not close properly unless it was slammed, and the trim around the door was dirty and visibly falling apart. The $20+ buffet breakfast was completely unacceptable — poor quality and not worth the price. More concerning was the ongoing construction noise coming from the adjacent room, including drilling, grinding, and loud music. When I raised this with the front desk, I was repeatedly given inaccurate and dismissive explanations (cleaning staff, outside traffic, nearby construction), none of which aligned with what was clearly audible from within my room. I even asked staff to come to the room to verify the issue themselves, and no one ever showed up. Despite all of this, I was not offered a room change or any resolution. This level of service and lack of accountability is unacceptable. "

"It was just ok. The room that I received was not what was pictured and described online. "

"This is our favorite place We’ve ever stayed with our family!! "

"Property was seemed like apartments not a hotel. Room was dirty and didn’t even have soap. Sink basin was broken through and room smelled of smoke. "

"Most of the activities did not pertain to us, but they had quite a list I would say families with children would really enjoy this stay. It was clean and comfortable, but most of our days were spent off the property."

"Very enjoyable experience "

"This was the best hotel I've stayed at in Williamsburg. Very clean and the indoor pool was great! "

"Location great. Staff great. Very clean. But under needed updating. The new mattresses were in the walkways. Painting needed attention. Some better decorations as this is really a beautiful property and should shine. Very comfortable bed by the way. Would recommend and will definitely go back to again."

"The only issue we had was the carpet and furnishings are really old and outdated. There is a musty old smell that I am sure was coming from the carpets. I’d they just did a few updates to the flooring, it would be perfect"