预订查尔斯镇酒店宾馆住宿限时优惠

“There was a water leak in the room that was reserved for us and it could not be fixed same day. Upon my request I asked the kind young lady at front desk if she could recommend a diff motel for us for that 1 night stay. She did and called that diff motel to see if they had any vacancies which theu did. She had great customer service skills. She also directed us to the Jayco (Kroger) store where we could get gas”

“Property was under extensive renovation and doing a great job. Late on Sat night I discovered that there was no soap in the shower body wash dispenser. I waited told morning and the desk person (I think owner and rather grumpy) handed me some lil bars o soap. The AC was a bit too load and the room was small, no work desk. But room very nice and clean.”

“Rooms had horrible odor. Staff didn’t seem to care car was vandalized and I was there a total of 11 hours”

“The room was very clean. The staff was very helpful”

“Here is what makes this hotel unique is the the cleanliness of the room. Exceptional! It meets my standards. The staff is very polite, respectful with great customer service. They are prompt in attending to needs. This hotel serves hot meals for breakfast and dinner. I did not use the Hot tub. I would highly recommend this hotel to everyone. Excellent stay!!”

“I was denied a receipt at check out. Housekeeping every other day, usuall required another visit to the front desk daily to get towels, washcloths, coffee, etc. New computer system was creating a lot of problems for staff.”

“Handicap parking NOT IN FRONT of the building. Diamond has all the spots 👎”

“Clean and courteous”

“We have stayed here before, but never on the 2nd floor. We do not recommend staying in any of the lower floors. The people upstairs sounded like they had a stomp session going on at 2 am and at 6am we could hear the guy next to us hacking so loud it sounded like he was in our bathroom! So it was a rough night. The bed, sheets, and AC are great though!”

“The hotel looks new. Everything is up to date. The staff is helpful and friendly. We have now stayed here several times. It is always great!”

“Everything was great”

“Good ”

“Our room was exceptionally clean as was the entire property. Parking was plentiful and easy access to the hotel. We had late nights at the ballpark and sleeping in was amazing. Beds were comfortable and our room was very spacious. The full size refrigerator was an awesome amenity! I cannot say enough great things about the staff the overnight desk clerk was amazing so friendly and helpful!! Was a great stay!!”

“Clean room.”

“I love my stay I was treated with love”

“This is the first time we stayed at an Omni and will definitely be back! Ours was for a no-kid weekend and we used the spa(highly recommend), went out to eat and just relaxed.”

“Went for a six day trip and we loved the charm of the hotel. Bar drinks were great and room was cleaned each day, which was nice.”