Dear Tonya,We're truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable, and we will take immediate action to address and rectify these issues to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust.Charles JohnsonGeneral Manager

Dear Mitchell,Thank you for staying with us and taking the time to leave us a review. We're glad our clean, spacious rooms provided you with a comfortable place to rest. However, we apologize for any confusion about the shuttle, and we'll be sure to follow up with our team to ensure clearer communication in the future. Please come see us again the next time you're in the area.Charles JohnsonGeneral Manager

Dear Kyle,Thank you for taking the time to share your thoughts. It's unfortunate to read you weren't able to stay with us and we apologize for any trouble you've had with billing. When booking through a third party, these concerns need to be handled with them. Nevertheless, if we can help in any way, please don't hesitate to reach back out. We appreciate your feedback and wish you safe travels ahead.Charles JohnsonGeneral Manager

Dear Lorna,Thank you for sharing your feedback from your recent stay. We see that, although you enjoyed our spacious accommodations and excellent service, we fell short in some areas. Regrettably, there are times when we must temporarily close the outdoor pool for cleaning or other purposes. However, your input on how we can improve the guest experience is always appreciated. We hope to welcome you back down the line for a more seamless visit. Thank you again for giving our hotel the opportunity to serve you!Charles JohnsonGeneral Manager

Dear Olha,All comments are welcome, and we value your input. We are glad to know that you appreciated our clean accommodations and friendly staff members. The security of our premises is one of our highest priorities, and we are sorry to hear about your concerns on this matter. Thank you, and we hope to have the opportunity to show you a better overall visit in the future. Charles JohnsonGeneral Manager

Dear Mary,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very disappointing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.Charles JohnsonGeneral Manager

Dear Pamela, Thank you for taking time to share your experience with us. We know how important it is for our guests to have access to fully working amenities and fully-stocked accommodations, and we're sorry to hear we weren't able to deliver this to you. Your feedback will help us address these issues and ensure a better experience for future guests, and we thank you for giving our hotel the opportunity to serve you. Charles Johnson General Manager

Dear Mary,Hospitality lives and breathes at DoubleTree by Hilton South Charlotte Tyvola, and we are pleased with the level of service our team could provide. Thank you for your kind words, and we want to welcome you back again anytime.Charles JohnsonGeneral Manager

Dear Danielle,Thank you for your review. We're sorry to hear your stay fell short of expectations and value. Please let us know if there is anything we could have done to improve your stay, as guest feedback is valuable to us. We look forward to hearing from you, and look forward to the opportunity to provide you with the stay you expected. Charles JohnsonGeneral Manager

Dear Cameron,Thank you for your fantastic review and for recommending us to your fellow travelers. Hospitality lives and breathes in this property, and we are thrilled to know you appreciated our easy check-in, as well as our prime location near the airport, delicious dining, and the interstate. Thank you for giving our hotel the opportunity to serve you, and we hope you'll stay with us again the next time you're in the area. Charles JohnsonGeneral Manager

Dear Jose,Thank you for choosing to stay at DoubleTree by Hilton South Charlotte Tyvola. Hospitality lives and breathes in this property, so we're happy to read your comment on our team. Come back and see us again next time you're in town. Charles JohnsonGeneral Manager

Dear Keagan,Thank you for your review! We're so glad to hear that your family enjoyed their stay, making your quick stop comfortable and pleasant. We look forward to welcoming you back on your next trip!Charles JohnsonGeneral Manager

Dear Kathleen,Thank you for your feedback and your patience. We're sorry to hear we fell short of your expectations for check-in service, and we'll look into this further. We hope the rest of your stay was pleasant and that you'll consider staying with us again the next time you're in the area.Charles JohnsonGeneral Manager

Dear William,Thank you for taking the time to share your experience. We apologize for the inconvenience caused by the elevator and the air conditioning during your stay. Your comfort is our top priority, and we regret that we fell short of providing a seamless experience. Rest assured, we'll address these issues promptly to ensure they don't occur again. We appreciate your patience and hope to have the opportunity to regain your trust on your next visit.Charles JohnsonGeneral Manager

Dear Priscilla,Thank you for your feedback. We see we fell short when giving you information about the hotel; we will speak to our team about this. Your feedback will be used to continually improve upon our guest accommodations. We would appreciate the opportunity to host you again in the future for an improved stay. Charles JohnsonGeneral Manager

Dear Rafee,Thank you for your review. It was a pleasure having you as our guest recently, and we are thrilled you had an enjoyable overall stay. That said, guest feedback is our foremost catalyst for effective change, so please don't hesitate to reach out to us with suggestions. Take care, and we hope you return soon.Charles JohnsonGeneral Manager

Dear Sophia,We appreciate your recent feedback and are so sorry to hear that this was your perception. Please know that guest safety and security are and will remain our top priorities, and we have measures in place to ensure that. What you have shared is not typical, and we would like to gather more details. At your earliest convenience, please reach out to us at the property. Our staff strives to ensure all our guests have a comfortable stay and are always available to help in any way they can. Thank you for being our guest, and we hope to speak with you soon.Charles JohnsonGeneral Manager

Dear Da-Shawna,Our goal is to make sure we always have high marks on the three "C's" that are so important to all of our guests: comfortable accommodations, convenient location, and courteous service. We are thrilled to know you were impressed with all we have to offer, and we hope to welcome you back to DoubleTree by Hilton South Charlotte Tyvola the next time you're in the area.Charles JohnsonGeneral Manager

Dear Victoria,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about cleanliness as well as for any issues with the elevator and pool. We'll pass your comments along to the appropriate staff members for corrective action, and we'd appreciate the chance to provide you with a more positive experience.Charles JohnsonGeneral Manager

Dear Anthony,Thank you for giving us the opportunity to serve you. We take great pride in our hotel and ensuring our guests have everything they need for a perfect stay, so we are sorry you had a couple of concerns. Your kind comments about our comfortable accommodations and your pleasant stay, as well as your constructive feedback, are appreciated and will be reviewed with the team. We look forward to welcoming you back and impressing you with our improvements.Charles JohnsonGeneral Manager

Dear Shannon,Thank you so much for the five-stars! We're so happy you enjoyed our clean rooms and the warm hospitality from our team, and we'll be sure to pass on your compliments. We hope you'll stay with us again soon!Charles JohnsonGeneral Manager

Dear Brooke,We were delighted to host your recent stay at DoubleTree by Hilton South Charlotte Tyvola. It's wonderful to hear you had a positive experience and that you had the opportunity to enjoy all the great amenities available to our guests. Thank you for your review, and we hope to have the pleasure of your company the next time you're in the area.Charles JohnsonGeneral Manager

Dear Laura,Thank you so much for choosing DoubleTree by Hilton South Charlotte Tyvola for your recent stay! We're elated to hear you enjoyed our clean, comfortable rooms, as well as the warm hospitality delivered by our reliable team. Providing exceptional experiences for guests is what we strive for, so please come back soon for another terrific visit.Charles JohnsonGeneral Manager

Dear Guerline, Thank you for giving our hotel the opportunity to serve you during your recent stay. We're thrilled to hear that you had a great experience overall. Hospitality lives and breathes in this property, and it's our goal to ensure every guest leaves with wonderful memories. If there's anything specific you'd like to share about your stay or any areas where we could improve, please don't hesitate to reach out. We're here to make your next visit even better!Charles JohnsonGeneral Manager

Dear Jessie,Thank you for choosing DoubleTree by Hilton South Charlotte Tyvola to serve you. It's delightful that you appreciated our quiet location and that our front desk staff provided exceptional assistance. It was a pleasure to have you, and we can't wait to welcome you back for another peaceful stay.Charles JohnsonGeneral Manager

Dear Joseph,Thank you for your recent stay at DoubleTree by Hilton South Charlotte Tyvola. We appreciate your feedback and are happy to hear about your great experience. Our staff is always there to help you in any way possible. We are delighted to hear that your stay exceeded your expectations. Thank you again for your review. We hope to host you again soon.Charles JohnsonGeneral Manager

Dear Stacey,Thank you for sharing your experience with us. We're disappointed to learn about the inconvenience you encountered regarding communication and transportation. Rest assured, our team will look into addressing these concerns. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.Charles JohnsonGeneral Manager

Dear Jonathan,Thank you for giving our hotel the opportunity to serve you. It brightens our day to know you felt right at home! It was a pleasure having you here, and we hope to welcome you back again soon.Charles JohnsonGeneral Manager

Dear Sylvia,While we thank you for allowing our hotel to serve you, we are sorry to hear there were concerns during your visit. Please know this is not a common occurrence and we apologize that it interfered with your stay. We are continually working to ensure we are offering our guests the best, and we hope to welcome you back and impress you with the comfortable stay we are known for.Charles JohnsonDirector of Operations

Dear Margetta,Thank you so much for choosing to stay with us at DoubleTree by Hilton South Charlotte Tyvola. Hospitality lives and breathes in this property, therefore we are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. Your feedback on the ice machine has been noted and is being fixed by our maintenance team. We hope to see you again soon, as it was a pleasure having you.Charles JohnsonDirector of Operations

Dear Zeinep, Thank you for reaching out. Please accept our sincere apologies that you didn't have the comfortable visit we are known for. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Rest assured, your feedback will be shared with the respective teams as we address dropping the ball on this occasion. In the future, we hope you consider giving us another chance to change your perceptions, as we know we are capable of impressing you.Charles JohnsonDirector of Operation

Dear Evangela,It was wonderful having you join us recently. We're delighted our excellent location was the highlight of your visit; however, we regret your disappointment with our accommodations and service. Your feedback will be shared with our internal team for further consideration and to ensure our high standards of hospitality are being met. Thank you for your honest review, and we hope you will give us another chance to change your perceptions down the line.Charles JohnsonDirector of Operations

Dear Shayla,Thank you for leaving us a perfect rating. We are thrilled that we were able to provide you with a relaxing stay. Our team members will be delighted to know that their service made a positive impact on your stay, especially Jeff. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Charles JohnsonDirector of Operations

Dear Julius,Thank you for leaving us a review. We are disheartened that we were unable to meet all of your expectations and we will be sure to share your feedback with our team. We recommend reaching out to the third-party site as well. Please reach out to us as well so we can further discuss your stay and make amends where we can.Charles JohnsonDirector of Operations