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Reviews of Homewood Suites by Hilton Charlotte/SouthPark

3 out of 5
Homewood Suites by Hilton Charlotte/SouthPark
4808 Sharon Road, Charlotte, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 287 out of 420 reviews" "
Rating 8 - Good. 73 out of 420 reviews" "
Rating 6 - Okay. 24 out of 420 reviews" "
Rating 4 - Poor. 15 out of 420 reviews" "
Rating 2 - Terrible. 21 out of 420 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

cesar, pemboke pines

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MacKenna on 28 Apr 2024
Thank you for taking the time to review your most recent stay with us! We greatly appreciate the high score and look forward to welcoming you again soon!

6/10 Okay

Ronald

Liked: Cleanliness, staff & service
Bathroom light & fan burned out; toilet paper holder broke, kitchen table unstable; no trash cans in garage or entrance to hotel.
Stayed 5 nights in Mar 2024
Response from Melvin Chambers on 2 Apr 2024
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced during your stay at our hotel. Rest assured, we are taking immediate action to address each of these concerns.Our maintenance team has been notified to replace the burned-out bathroom light and fan, as well as to repair the broken toilet paper holder. Additionally, we will inspect and stabilize the kitchen table to ensure it meets our standards of quality and safety.We value your feedback as it helps us improve our services for all our guests. Please accept our apologies once again, and if there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know.

8/10 Good

Sammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Melvin Chambers on 25 Mar 2024
Thank you for the response! We appreciate the positive feedback!

10/10 Excellent

Gabriela Cappanera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel.was great, staff very friendly. Rooms clean. Neat, modern. We loved everything about it
Stayed 2 nights in Mar 2024
Response from Melvin Chambers on 25 Mar 2024
Thank you for your response. We sincerely appreciate the positve feedback. We look forward to welcoming you back in the near future!

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Would highly recommend!
Stayed 1 night in Feb 2024
Response from MacKenna on 29 Feb 2024
Tabatha, thank you for taking the time to review your most recent stay with us; we greatly appreciate your feedback and the high score! We hope to welcome you again soon for another successful stay in Charlotte!

4/10 Poor

Jamie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This property is close to shopping, however limited good restaurant choices, next to a gas station where people were asking for money. The first room we had was just gross, smelled and wasn't clean at all. The second room was a little better but the whole floor smelled like tacos for 2 days. Continental breakfast was just gross. Bar food was done at 1030. At check in the guy behind the counter kept taking photos of my information on the computer screen. Very strange since Im a woman traveling with my teenage daughter....
Stayed 2 nights in Feb 2024
Response from MacKenna on 20 Feb 2024
Jamie,Thank you for taking the time to review your most recent stay with us. While we can't control everything that is located near us, we can control the on-property experiences you faced, where I am I sorry we did not exceed your expectations. Your comments will be shared with our team to ensure we are following cleanliness standards and operating procedures for food and beverage. After following up with our front desk agent, I can assure you there was no malintent by him as he needs a little extra assistance seeing smaller print with the camera zoom feature! We truly hope you will give us another opportunity to provide you with an excellent stay while you are in Charlotte!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway
Convenient and comfortable overnight stay
Stayed 1 night in Feb 2024
Response from MacKenna on 18 Feb 2024
Thank you for taking the time to review your most recent stay with us. We are delighted to hear that you enjoyed your stay and we look forward to welcoming you again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Comfortable and safe stay, but a few issues.
Just had a one night stay for a work related event. Location was very convenient in the Southpark area. The room was incredibly spacious for the cost and the staff were polite. However, the room had a slightly musty smell and the containers of shampoo, conditioner, and hand soap were all nearly empty (an annoying thing to discover once I was already in the shower!). Needed a bit more attention to detail but nothing terrible. Would stay there again if the most budget friendly option, but would likely choose another spot if the prices were equivalent.
Stayed 1 night in Jan 2024
Response from Melvin Chambers on 30 Jan 2024
Thank you for your feedback. I will present this to housekeeping. Looking forward to having you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to when in Charlotte
Always dependable, clean and accommodating staff
Stayed 1 night in Jan 2024
Response from Melvin Chambers on 30 Jan 2024
Thank you for your response. We cant wait to see you again in the near future!Thank you,

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024
Response from Melvin Chambers on 18 Jan 2024
Thank you for your feedback. We appreciate the high scores! We cant wait to see you again in the future!

10/10 Excellent

Dori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff working there; they made us feel so warm and welcoming!! Will definitely return!!
Stayed 4 nights in Dec 2023
Response from Melvin Chambers on 8 Jan 2024
Thank you for your feedback! We appreciate your scores! We hope to see you again soon.

4/10 Poor

zhengyu

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lady at the front desk did not stay by the desk, rather by the stove, took very long to get our room
Stayed 1 night in Dec 2023
Response from Melvin Chambers on 2 Jan 2024
Thank you for your feedback. I will direct this information to the direct manager. Our goal is to give outstanding customer service at the highest level. We will address and hope to see you again in the future.Thank you,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tom & Team on 26 Dec 2023
Thanks so much for the 10/10, we hope to see you again soon!

2/10 Terrible

Kristie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved a room for myself, spouse and 4 children. Only had 3 towels in the bathroom and we had to ask for more. When we attempted to make the pull out sofa no bedding in the suite we had to go and ask again for the bedding. Also saw roaches in the kitchen area.
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Hi, we are sorry to hear your stay was less than enjoyable. Please know we do not have issues with pests and keep a clean establishment. This is why we do not put bedding on the sofa as they would be unsanitary. We are more than happy to bring fresh linen to the room and even make the couch should you need it, please call us next time so we can take care of these requests. Thanks

2/10 Terrible

Alec

Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Management on 30 Nov 2023
Hi, we're sorry your stay was less than enjoyable, please reach out to us so we can ensure your next stay is better. Thanks,

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
I have stayed at this hotel 4 times in the past year and find it to be excellent in every way
Stayed 1 night in Nov 2023
Response from Melvin Chambers on 21 Nov 2023
Thank you for your feedback! We sincerely appreciate your response and looking forward to seeing you again in the near future!

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service
The heater in in living room of suite sounded like a motor boat.
Stayed 3 nights in Nov 2023
Response from Melvin Chambers on 21 Nov 2023
Thank you for response. I will share this with our maintenance team. We appreciate your feedback as it helps us to better improve the overall experience.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from MacKenna on 30 Oct 2023
Kate, thank you for taking the time to review your most recent stay with us. We greatly appreciate the high score and hope to see you again soon!

2/10 Terrible

sheri

Liked: Staff & service
We reserved a room with two queens in it so far and all they have available is one king and a sofa. We needed more beds and there wasn't even sheets available for the sofa bed. I had to go back down to get them. How can we get sheets for the sofa bed?
Stayed 1 night in Sep 2023
Response from Tom & Team on 2 Oct 2023
Hi, we are sorry to hear your stay wasn't 5 stars. Please reach out to me directly so we can ensure your next stay is more enjoyable. Thank you

10/10 Excellent

Jacklyn

Liked: Cleanliness, property conditions & facilities, room comfort
We had a 4-night stay at this Homewood suites in late September. The property, the room and the pool area are all very nice. It was clean and the staff was over the top (in a nice way) friendly. The only problem we encountered was getting someone to clean and bring fresh towels. Even after we specifically requested after 3 days/2nights being there.
Stayed 3 nights in Sep 2023
Response from Tom & Team on 28 Sept 2023
Wow, thank you so much for the kind words. We're thrilled to know you enjoyed your stay. We appreciate your feedback regarding the towels and will share this with our team. We hope to see you again with us soon!

10/10 Excellent

ROBERT, Edgewater

Liked: Cleanliness, staff & service, property conditions & facilities
great room, great staff.
Stayed 2 nights in Sep 2023
Response from Melvin Chambers on 26 Sept 2023
Thank you for your response! Your feedback will be shared with our staff. We sincerely thank you for choosing our hotel

6/10 Okay

Lisa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My room wasn’t ready until 6 pm. Comply unacceptable. They didn’t give me a discount on my room because I booked through a third party. Good location but not the cleanest.
Stayed 1 night in Sep 2023
Response from Melvin Chambers on 26 Sept 2023
Hello Lisa,Thank you for your feedback. We will follow up with Housekeeping to ensure that we are properly preparing rooms in an expedited manner. If you are a Hilton Honors member, if you give me the number I can award you additional Hilton Honors points for the inconvenience.

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT Stay Here
Horrible experience with this hotel. It is in very bad condition and in desperate need of an overhaul. The room was clean, but the blinds were broken, sofa stuffing falling out, barely warm water for a shower, toilet paper holder broken, one small lamp in the suite area. The sofa was so smelly that you had to sit on a towel just to use the sofa. The exterior of the hotel was filthy. Old food, swarming with flies left out for days, old cigarettes. This was all reported to the front desk and absolutely ignored. The absolute worst thing was the safety lock that sites beside the door so that the room cannot be broken into was hanging on by 2 loose screws, so it did not work at all. We felt terribly unsafe in the room with our 85 year old mother.
Stayed 2 nights in Sep 2023
Response from MacKenna on 30 Oct 2023
Angela,Thank you for taking the time to review your most recent stay with us; we truly appreciate your honest feedback. I can assure you that since your departure we have taken your mentions very seriously and our teams are working diligently to ensure all of our guest rooms and the perimeter of the building are being kept up with on a more regular basis. We hope that you will give us another chance should you ever be in Charlotte again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding night
The hotel staff was beyond helpful with our wedding night surprise for daughter
Stayed 1 night in Sep 2023
Response from Melvin Chambers on 26 Sept 2023
Hello Barbara,Thank you for choosing us on your special day. We appreciate your feedback as it will be shared with our staff. We hope to see you again in the future!

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Melvin Chambers on 5 Sept 2023
Thank you for your response. We are happy to see that you have enjoyed your stay. We would love to welcome you back in the future.

4/10 Poor

Margaret

Travelled with family
Liked: Staff & service
Disliked: Amenities
Friendly reception and large rooms with convenient apartment-style layouts and kitchens, but disappointed in bathrooms and amenities…empty shampoo/conditioner containers (realized of course while taking a shower), no soap at sink, stained shower curtains, broken drain cover, run down doors (scratched paint) and no door to the bathroom area (only to the toilet) so if you’re looking for privacy at the bathroom sink, there won’t be any. $10/day parking which I was not expecting ( no other parking available anywhere nearby so it can add up quickly in additional fees). The room are not as bright and lively as pictured but pricing overall is reasonable for the size of room and location, although probably would not choose to stay here again.
Stayed 1 night in Aug 2023
Response from Tom on 4 Sept 2023
Hi, thank you for sharing your feedback with us. We're sorry to see that we fell short of our goal of offering you a great experience. Please reach out to me directly so we can ensure your next stay is a 5/5

6/10 Okay

Ashley

Stayed 1 night in Aug 2023
Response from Management on 4 Sept 2023
Thank you for taking the time to leave us a review. We hope you get another opportunity to stay with us soon.

6/10 Okay

Kalen

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Rude Front Desk Associate
I traveled from SC with my fiancé, one year old and two month old for an executive exam. The representative named JB was extremely rude when I asked if I could check in early as I forgot the check in time was in the afternoon and not the morning. She said, “We don’t have rooms.”I called the office and I spoke with the sales director. She was pleasant and quickly found a room to accommodate us. When I entered the building the account manager was at the front desk and quickly tried to check us in. She was also pleasant. Once JB returned she stated to the accounting manager, “I don’t know why she’s here, I told her we don’t have any rooms for her.” JB wouldn’t help until the sales director asked her twice. Once she checked us in she handed my card to the accounting manager to hand to me. Every time I entered the building she was very intimidating. I am very disappointed with this visit and her behavior.
Stayed 1 night in Aug 2023
Response from Management on 4 Sept 2023
Hi,Thank you for your feedback. We will use your comments to continue to improve. We hope you get an opportunity to visit with us again soon!

10/10 Excellent

Yonas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from MacKenna on 19 Aug 2023
Yonas, thank you for taking the time to fill out a review regarding your most recent stay with us. We greatly appreciate the high score and hope to welcome you again soon!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nate at front desk was great! Quick check in. Room is perfect!
Stayed 1 night in Jul 2023
Response from MacKenna on 23 Jul 2023
Kimberly, thank you for taking the time to fill out a review regarding your recent stay with us! We greatly appreciate your high score and kind words - I will definitely pass your praises along to Nate! We hope to welcome you again soon for another successful stay in Charlotte

8/10 Good

Deirdre

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from MacKenna on 18 Jul 2023
Deirdre, thank you for taking the time to fill out a review regarding your recent stay with us. We greatly appreciate your high score and hope to welcome you again soon, so we can achieve a 5/5 next time!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk, breakfast area and bar staff were all excellent. They were very welcoming and accommodating. They could not have been friendlier and went out of their way to make sure we had everything we needed.
Stayed 2 nights in Jun 2023
Response from Management on 26 Jun 2023
Hi, thank you so much for the 5 star review. We hope to see you again soon!

10/10 Excellent

Gertrude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Melvin Chambers on 21 Jun 2023
Thank you for your response! We sincerely appreciate your feedback and looking forward to welcoming you again in the future.Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Melvin Chambers on 21 Jun 2023
Thank you for your response! We sincerely appreciate your feedback and looking forward to welcoming you again in the future.Thank you.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun getaway
Enjoyed the pool, room, and bar
Stayed 1 night in Jun 2023
Response from Management on 12 Jun 2023
Thanks for the 10 out of 10, we hope you visit again with us soon!

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very helpful
Stayed 1 night in Jun 2023
Response from Management on 12 Jun 2023
Hi, thanks so much for the 5 stars. We hope to see you again soon!

8/10 Good

mark

Stayed 3 nights in May 2023
Response from MacKenna on 22 Jun 2023
Mark, thank you for taking the time to submit a review regarding your recent stay, we greatly appreciate the high score you've given us and hope to welcome you again soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Management on 29 May 2023
Hello,Thanks for leaving us a 10/10, we hope to see you again soon!

6/10 Okay

Jennifer

Travelled with family
Disliked: Property conditions & facilities
The WI-FI does not work in the rooms and a solution was not offered. Inconvenient for working.
Response from Management on 24 May 2023
Hi Jennfier,Thank you for taking the time to leave us a review. We're sorry the Wifi wasn't up to your standards. Should your travels bring you back to Charlotte, please let us know at the desk so we can get you the proper support. Thanks again

8/10 Good

Andrew David

Liked: Cleanliness, staff & service, property conditions & facilities
Super pleasant staff. Attentive and responsive to questions or concerns. I did not know there was an additional air conditioning fee, but that certainly wasn’t the staff’s fault. Great area for accessible shopping and dining by foot and only $10-15 Uber to most city sites.
Stayed 6 nights in May 2023
Response from Management on 15 May 2023
Hi,Thank you so much for taking the time to leave us a review. Please note we do not charge fees for air conditioning, I'm unsure to which you are speaking. Should you have any questions, please reach out to us directly. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Robert

Stayed 1 night in Apr 2023
Response from Management on 22 May 2023
Thank you so much for leaving us a 5/5, we hope you visit with us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing, clean rooms great stay. Highly recommend.
Stayed 1 night in Mar 2023
Response from Management on 6 Apr 2023
Hi, thank you so much for sharing your feedback. We look forward to seeing you again soon!

4/10 Poor

Kymian

Disliked: Staff & service
The lobby of the hotel had an unappealing odor. It’s a dual property and only one staff person was working both desks. I was charged for parking without being told there was a charge. I only found out after I checked out and the bill was higher than I’d booked. I would not recommend or stay at this hotel again.
Stayed 2 nights in Feb 2023
Response from Management on 6 Apr 2023
Hi, thank you for sharing your feedback. Please dial us at 704-227-1801 so we can speak with you directly. Thanks,

8/10 Good

Rochelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Birthday Stay
The hotel is beautiful, but the first room we received had a severely clogged bathroom sink, so we switched. In the 2nd room the ceiling fan did not work, the sofa was worn and uncomfortable and the eating table was completely unstable and wobbly. We could barely put anything on it. The hot breakfast was cold each morning and there was hardly ever anyone at the front desk. The coo de gra was booking through the site didn't disclose that there was a daily fee charged for using the hotels parking lot to park your car during your stay.
Stayed 2 nights in Feb 2023
Response from Management on 6 Apr 2023
Hi, thank you so much for sharing your experience with us. We look forward to your next visit.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Bed bugs
I got bit five times from bed bugs, and it took 20 mins to check in because no one was at the front desk. They moved us to a new room, which didn’t have bed bugs but hair was on the towels. I stayed here because the hotel is only five years old. New night shift employees and cleaning staff is needed. We visit Charlotte often, but we will never stay at Homewood Suites. There are too many other hotels in Southpark to consider.
Stayed 3 nights in Feb 2023
Response from Management on 6 Apr 2023
Hi, after speaking and checking with your room and an outside vendor, we confirmed this wasn't the case. Should you need to speak with us, please dial 704-227-1801. Thank you

10/10 Excellent

Tierra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location , me and my family go hear everytime we have went to Charlotte . And that’s Atless 8 or 9 times a year . Highly recommend . Staff is great .
Stayed 1 night in Feb 2023
Response from Management on 6 Apr 2023
Hi, thank you for taking the time to share your review with us. We hope to see you again soon!

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean stay!
our room was extremely clean!
Stayed 2 nights in Feb 2023
Response from Management on 6 Apr 2023
Joshua,Thank you for taking the time to leave a 10/10 review, we hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was exceptionally friendly and the hotel was emasculate. The mattress were a bit firm for my liking but my family enjoyed it. We had a great view of Charlotte and will definitely be staying again.
Stayed 1 night in Jan 2023

2/10 Terrible

Darryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better have not charged. No rooms.
No rooms. Didn’t stay.
Stayed 2 nights in Jan 2023

10/10 Excellent

Deseray

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was very clean and nice