Check in was too slow. Couldn't find my booking name and had to go through hell to establish my identity. This is surprising since I have been booking rooms through Hotels.com once a week since September 2023. So try to get off your backside to bring in some much needed improvement please. Checking in at the Sha Tin Hyatt was also slow but had some improvement since I complained directly to the management. So Hotels.com please do some work to justify your charging of fees.