We recently rented Boaters Paradise for a week with 7 people in our group (2 families). Getting right to the point, I would not recommend renting Boaters Paradise.
I’ll start with the good points. The house is right in the lake with amazing views. There’s a private dock, but more on that later. It has 5 bedrooms to accommodate a large group. The kitchen is pretty well stocked with dishes and tools. The house has a couple paddle boards and floats with easy access through a garage door that leads to the dock. That’s about it for the good stuff.
There were a number of issues with the house that were either neglected by the owner or not fixed by Vacasa after multiple calls/texts:
* The house was dirty with spiders and cobwebs everywhere. This is a common complaint from other renters and has clearly not been addressed. The house really needs a deep clean.
* The fridge ice maker and water dispenser didn’t work so we had to buy that all ourselves. When the Vacasa maintenance guy finally showed up (see below on this issue), I asked him about the issue with the fridge water dispenser and ice maker and the guy said that was a known issue due to a water line leak behind the fridge. As this was clearly a known issue, that would have been have great to know prior to our arrival so we could have stopped on the way to pick up ice and water instead of getting there and having to drive all the way back into town to buy it.
* There were blood stains on the bedding in one of the bedrooms
* There were no beach towels, so we had to use the house bath towels
* Several window blinds in the house were broken or missing
* The garage code didn’t work.
* There was no foosball ball for foosball table or ping pong balls for the ping pong table. The games were advertised as part of the listing so this was a big disappointment for our kids.
* There were no trash bags
* The lock on the dumpster didn’t work for several days so we had to keep all trash piled up in the garage.
* The Vacasa maintenance guy finally showed up after several days of me calling them. The guy brought a box of shampoo and laundry detergent, which I never asked for and had nothing to do with the list of issues we asked to be fixed. In fact, the guy who brought the box of supplies didn’t even know about the issues I had called multiple times about, as he said all he was told was to bring over the supplies.
* I contacted Vacasa no less than 5 times on these issues and never got a call back even though each time someone promised to get back to me or have the local maintenance team contact me. This was easily the most frustrating part of the week. This lack of follow up continued after the vacation when I called to ask for a refund of part of the rental fee. I was told the request would be submitted and I would be contacted later that day, but it took several days to hear back. That said, Vacasa did come through in the end and refunded part of our rental fees to compensate for all the issues we had with the rental house.
* This last point is more for people with a boat and looking to dock it at the house. Another reviewer also posted about this but if you have a boat, Boaters Paradise is ironically not the best place to stay. The dock is a floating dock and gets thrashed around from the waves that roll in from all the other boats in the lake. Your boat would get constantly slammed into the dock as there’s no boat lift. This thrashing also makes it difficult to sit on the dock and enjoy the sun unless you like a lot of rocking.
We’ve previously rented through Vacasa several times. If this was a less expensive rental, we would have overlooked some of the issues, as we don’t expect a house to have everything stocked and in top condition. However, this was the most expensive house rental we’ve rented through Vacasa, VRBO or Airbnb and it didn’t come close to ...