Dear Robert, On behalf of the team, thank you very much for taking the time to share your experience! We are so thrilled to read that you have enjoyed an exceptional stay, and the thoughtful service from receptionists has left you a lasting impression. Your kind compliment will encourage team members continuously strive for excellence to create unforgettable experiences for guests. Once again, thank you for your review, if your travels bring you back to Chengdu, it will be our honor to have you stay with us again to enjoy the unparalleled experiences.

Dear Ellen, Thank you for staying with Fairmont Chengdu and taking time to share your experience! We are thrilled to read that you have enjoyed well-equipped and prepared room and were impressed by helpful and efficient service. Your kind recognition has been shared with team members and we continuously strive for excellence to create memorable experiences for guests. Once again thank you for your review, we sincerely look forward to welcoming you back in near future! Guest Experience Manager

Dear Catherine, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that the helpful service from Concierge Aight has left you a lasting impression, wish you have enjoyed a pleasant stay with us! Your kind compliment has been shared with team members to support their ongoing passion for excellence on our daily offerings to create our guests exceptional experiences. Thank you again for your heartfelt review, we sincerely look forward to warmly welcome you back soon in near future!

Dear Guest, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are thrilled to read that you like our comfortable room and the food in Changyi Chinese restaurant! Your feedback on breakfast has been shared with culinary team to keep continuously improve to exceed guests' expectations on dining experiences. Meanwhile, with the panoramic views of the city, hotel rooftop Manhattan bar and Miku restaurant are also your premier entertainment and dining destination. Once again, thank you for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future!

Dear Guest, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are thrilled to read that you have enjoyed the well-equipped amenities and prime location, wish you have had an exceptional stay experience! Your kind compliment for hotel service has been shared with team members to support their ongoing passion for excellence on our daily offerings. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future!

Dear Karen, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are thrilled to read that you have had a great time with us! Your kind compliment has been shared with team members to support their ongoing passion for excellence on our daily offerings! Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future!

Dear Guest, Thank you for staying with Fairmont Hotel Chengdu! We are thrilled to read that you have enjoyed a satisfied stay! Wish our thoughtful service, well-equipped facilities and comfortable environment have created you a pleasant time with us. Once again, thank you for your wonderful review! We sincerely look forward to warmly welcome you back soon in near future!

Dear Guest, Thank you for choosing Fairmont Hotel Chengdu, and taking time to share your experience! We are thrilled to read your kind recognition on our hotel and have enjoyed a satisfied stay. We believe once the nearby metro construction has been completed, it will benefit our guests an even more convenient transportation experience. Thank you again for wonderful review, we sincerely look forward your next visit with us soon in near future!

Dear Guest, Thank you for choosing Fairmont Chengdu and taking time to share your review! We were very sad to have learnt that we failed to delivery our Fairmont brand promise “Turning Moments into Memories”! Our sincere apologies for the unpleasant experiences you encountered! Your feedback has been reviewed with front office team and we will continuously enhance staff training in order to create exceptional experiences for guests. Thank you again for staying with us, we will look forward to welcoming you again in the future, and regaining your trust in the Fairmont brand. Guest Experience Manager

Dear TOMAS, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are thrilled to read that you have enjoyed an exceptional experience! Wish our thoughtful service, well-equipped facilities and comfortable environment have created you a pleasant time with us! Once again, thank you for your feedback, we sincerely look forward to welcome you back soon in near future!

Dear yi: 感谢您选择成都棕榈泉费尔蒙酒店，并花时间分享您的入住体验。 此次入住由于客房卫生间漏水问题给您带来的不愉悦体验，我们深表歉意！诚挚邀请您通过rita.ge@fairmont.com与酒店宾客体验经理分享您的入住信息，我们将立即针对问题客房进行检修，避免此类问题再次发生。 感谢您的下榻并给予的宝贵反馈，希望您能给予我们再次为您提供服务的机会，感受费尔蒙应有的高品质产品与服务！