「The hotel wasn’t acting like a 5* hotel. The facilities are good but the staff was extremely rude and incompetent. We were welcomed with no toilet paper in our room (like none) and no hair conditioner. The biggest shock for me was the receptionist who supposed to receive a package which I phoned earlier about and it was rejected 3 times with no phone call to me. I was advised to pay a taxi from Smolyan (€20) to return it back to the hotel. We also tried to order from reception cutlery to our...
「Ailemle gittim , 2 yıldır üst üste gidiyoruz. Konum ve şartları çok yeterli. Resepsiyon çok yardımcı oldu. Giriş saatinden önce ofaları hazırlayıp verdiler. Özellikle resepsiyondaki hanımefendi her konuda çok yardımcı oldu.」
「Beautiful hotel! Wish we could’ve stayed here longer. The food was amazing, pool was nice and clean, rooms were comfortable! Very impressed. The staff were so kind and very helpful. The view from the room balcony was gorgeous.」