Excellent location, neighborhood, and views! The reason for my somewhat negative review is simply due to many issues. I will give the facts and you can be the judge. My family was very excited for this trip. The weather unfortunately got extreme. 1st night was -10°F. Anticipating issues, I reached out to Dave asking if we had to do anything upon arrival due to extreme cold. I was assured that we would have no issues with the cabin and I just needed 4-wheel drive. We arrived later that week, late in the afternoon. Tired, we went to sleep soon after unpacking. My boys are 2 and 4 years old. My 2 year-old woke up in the middle of the night repeating over and over that he was cold. When I woke up, I realized it was very cold in the cabin. The thermostat, set to 65°, read 53°F. My son was pale blue. I wrapped him in a wool blanket to keep him warm and went to find out what happened to the heat. The auxiliary heat was broken. The breaker kept tripping. We lit both fireplaces to aid in the heating of the house. I also went to start a warm bath so we could warm them up. The water wasn’t running. After a few hours of running the fireplace, it started to produce smoke inside the house. So we turned it off. We thought about using the hot tub to warm up, but didn’t have a way to rinse the chemicals afterwards, so we couldn’t do that. I reached out to Dave. Communication was a bit slow at first. Considering the situation was pretty serious, I would’ve expected more attention to the issues. Dave made a 4 hour trip out to the cabin since we weren’t getting anyone to repair it soon enough. Dave mentioned that owning a VRBO is sometimes a headache due to false alarm calls about issues. So I understand his hesitation in giving us full attention. After meeting with us, communication and desire to help was greatly improved. Unfortunately, Dave couldn’t get anyone to fix the water until the night before we were scheduled to leave, the heat was not repaired before our departure and the fireplace was damaged and could not be used. Dave offered a refund if we left. We did look into this but with such short notice, there wasn’t any options for my family. We had to rent a hotel room so we could shower, the neighbor provided 5 gal buckets so we could flush toilets, and we had to make countless trips to a creek to fill them. We accidentally overstayed by 1 night. We were given 1 out of 6 nights refund & no charge extra night. I asked if that was honestly fair. No reply!