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Reviews of Novotel Chiangmai Nimman Journeyhub

4 out of 5
Novotel Chiangmai Nimman Journeyhub
Soi Sreesud Huay Kaew Road, Chiang Mai, Chiang Mai

Reviews

8.4

Very good

Rating 10 - Excellent. 64 out of 159 reviews" "
Rating 8 - Good. 62 out of 159 reviews" "
Rating 6 - Okay. 23 out of 159 reviews" "
Rating 4 - Poor. 5 out of 159 reviews" "
Rating 2 - Terrible. 5 out of 159 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gerard

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great buffet breakfast for both westerners and asians. Hotel and rooms are very clean and in new condition. Not sure I’m crazy about the open concept bathroom and room but not a deal breaker. Gym facilities were well equipped with plenty of free weights and machines.
Stayed 5 nights in Apr 2024
Response from Sirisook on 17 Apr 2024
Dear Gerard,Thank you for taking the time to share your feedback regarding your recent stay at Novotel Chiangmai Journeyhub. We are delighted to hear that you enjoyed our convenient location, extensive buffet breakfast catering to both Western and Asian preferences, as well as our clean and modern rooms.We appreciate your comments regarding the open concept bathroom and room design. We understand that this may not be to everyone's preference, and we will certainly take your feedback into consideration as we continually strive to improve our guests' experience.It's wonderful to hear that you found our gym facilities to be well-equipped and suitable for your needs.We look forward to welcoming you back to Novotel Chiangmai Journeyhub hotel on your next visit to Chiang Mai.Warm regards,Sirisook MooreOperations Manager

10/10 Excellent

Khakanang

Liked: Cleanliness, staff & service
D
Stayed 1 night in Mar 2024
Response from Sirisook on 11 Mar 2024
Dear Khakanang, Thank you for taking the time to share your experience at Novotel Chiangmai Nimman Journeyhub. We Thank you for rate us with a perfect score! We're thrilled to see that you had an excellent experience with us.If you have any specific feedback or if there's anything you particularly enjoyed during your visit, we'd love to hear about it. Your input is invaluable to us as we strive to continually improve and provide the best service possible.We appreciate your support and hope to have the pleasure of serving you again in the future.Best regards, Sirisook Moore Operations Manager

10/10 Excellent

Sheela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set apart from the main street, this hotel provides a quiet calm space. Its relatively new and spacious. The bar and dining area has a nice open feature. The food and beverage staff esp Kookae is especially attentive and the F&B manager provided us with good local options for dining which was excellent. Easy walking distance to mall and good dining options around the place. definitely recommend if visiting chiangmai on business.
Stayed 3 nights in Feb 2024
Response from Sirisook on 6 Mar 2024
Dear Sheela,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at Novotel Chiangmai Nimman Journeyhub and that you found our hotel to be a quiet and calm space away from the main street hustle.We're glad to know that you appreciated the new and spacious ambiance of our hotel, as well as the open features of our bar and dining area. It's always our goal to provide a comfortable and welcoming atmosphere for our guests.We'll be sure to pass on your compliments to Kookae and our F&B manager – it's wonderful to hear that they made a positive impact on your experience. We strive to offer attentive and friendly service, and we're delighted to hear that it was reflected in their interactions with you.We're also pleased that you found our recommendations for local dining options helpful and that you enjoyed the excellent choices in the area. Being within easy walking distance to the mall and having good dining options nearby are certainly some of the perks we aim to offer to our guests.Thank you for recommending us for business travelers to Chiang Mai. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Sirisook MooreOperations Manager

2/10 Terrible

ANIRBAN

Stayed 4 nights in Dec 2023

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel !!
Staff and people around is super friendly… the service is amazing… the breakfast was a little bit expensive and the internet in the room was not the best… but we like the hotel. Rooms are clean and comfortable. Location is great!!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Ivo

Stayed 2 nights in Nov 2023

8/10 Good

Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Ricky

Liked: Cleanliness, staff & service
This is primarily a business and transit hotel. Prior to booking we checked most recent reviews and did not fathom this. Just be aware that it's right under the flight path (loud) and also for the money there are infinite better options for tourists who may appreciate a better location and general traditional hotel ambience. During our trip we stayed in far nicer hotels for a lot less money. We expected a little more from an Accor hotel such as the Novotel and wanted our last 2 nights in Chiang Mai to be somewhere nice. But this is not a resort hotel. So our miss judgement. Staff were very accomodating Finally, the walls are paper this and you can here every little noise from neighbours, even several rooms away. Lol. This should mot be Novotel standard. Even $50p/n stays in old Chiang Mai vintage guesthouses had better wall insulation. Lol again.
Stayed 2 nights in Sep 2023

6/10 Okay

Rajat Terence, Singapore

Stayed 5 nights in Jun 2023

8/10 Good

POH WOON

Stayed 3 nights in Jan 2023

8/10 Good

POH WOON

Stayed 1 night in Jan 2023

10/10 Excellent

Marcela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, we love the stay. Breakfast was great. The pool, rooms and the location are awesome. Very close to shopping and markets.

6/10 Okay

Yawai

4/10 Poor

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were great, friendly, however management and or Accor seriously need to look at what they are offering under the Novotel brand in this location.Facilities are lacking, swimming pool on roof with tiny area and no option to get out of sun, terrace rooms are just a table and chairs tucked under a giant construction fence, with very little shade, lots bird mess, not cleaned before or during my stay and upstairs guests ashing cigarettes down onto table and chairs which management allowed to continue after being alerted to it. Breakfast buffet seriously lacking in choice and quality. Certainly not what I expected from past experiences with the Novotel brand. Again not a reflection on staff, definitely a reflection on Accor.
Stayed 6 nights in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond expectations
Staff got really helpful to book a coach to Bangkok. Very nice for them to go beyond to help me.
Stayed 2 nights in Nov 2022

8/10 Good

Stewart

Stayed 1 night in Aug 2022

8/10 Good

Stewart

Stayed 2 nights in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in May 2022

10/10 Excellent

Zhan Yang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

CHAIWAT

Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from The management team on 14 Mar 2020
Dear Valued guest, Thank you for the positive feedback and hope to welcome you back for another beautiful stay again soon. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is along flight path of some late night flights that can still be heard going into midnight. Nearby bar can be heard too and noise goes away after midnight. It didn’t really affect my sleep but for light sleepers, do bear that in mind. Really close to the maya mall and nearby cafes in the nimman area.
Stayed 2 nights in Feb 2020
Response from CK on 10 Mar 2020
Dear Valued guest, Thank you for your constructive feedback and we have noted your comments with definitely working on it to improve our hotel product and service. We hope to welcome you back again to see the change. Best regards, The management team.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. Unable to due to virus situation. Tried to cancel but rejected
Stayed 1 night in Feb 2020
Response from CK on 10 Mar 2020
Dear valued guest, Thank you for your feedback and sad to hear that you unable to cancel your room booking due to Virus situation. However, kindly send your direct email to hotel and we are happy to help as hotel policy is allow to cancel if any booking report the cases in advance. Hope to hearing from you soon. Best regards, The management team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good location
Most impressed with this new hotel. Staff were great and the location is good. The facilities were very good and the sound proofing was also excellent in the rooms.
Stayed 1 night in Feb 2020
Response from CK on 26 Feb 2020
Dear David, Thank you for the wonderful feedback of your stay. We can't wait to welcome you back again soon. Best regards, The management team

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , super clean, great staffs amazing , very friendly and very helpful I love it I want to go back there
Stayed 7 nights in Jan 2020
Response from CK on 6 Feb 2020
Dear Valued guest, Thank you very much for TOP score rating review on our hotel product and service. Hope to welcome you back again soon. Best regards, The management team

10/10 Excellent

Na_ka_o

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect only noisy from the flight 2-4flight until 23.00 pm all the rest is magnificent I ll go back many time thank you
Stayed 3 nights in Jan 2020
Response from The management team on 2 Feb 2020
Dear Valued Guest, Thank you very much for constructive feedback and we hope to welcome you back again soon. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new hotel but too small for common areas. The location seems a bit off for a branded hotel.
Stayed 4 nights in Jan 2020
Response from CK on 31 Jan 2020
Dear Valued guest, Thank you very much for constructive feedback and we hope to welcome you back again soon. Best regards, The management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from CK on 28 Jan 2020
Dear Valued guest, Thank you for your positive feedback on our hotel product and services. We hope to welcome you back again soon. Best regards, The management team

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020
Response from CK on 26 Jan 2020
Dear Valued guest, Thank you for your rating review on our hotel product and services. We hope to welcome you back again soon. Best regards, The management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New facility. Good location, close to everything. Nimman is a trendy area with several food options.
Stayed 1 night in Jan 2020
Response from CK on 26 Jan 2020
Dear Valued guest Thank you for your positive feedback on our hotel product and services. We hope to welcome you back again soon. Best regards, The management team

8/10 Good

Niki, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern design. The room provided comfy bed and large TV which I like the most.
Stayed 4 nights in Jan 2020
Response from CK on 26 Jan 2020
Dear Niki, Thank you for your positive feedback on our hotel product and services. We hope to welcome you back again soon. Best regards, The management team

8/10 Good

Kale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was well located and within walking distance to majority of malls, cafe's and markets. Need to have a wellness pack available inhouse especially after a long day of walking.
Stayed 13 nights in Dec 2019
Response from CK on 13 Jan 2020
Dear Kale, Thank you for taking the time to share your feedback and for having chosen Novotel Chiang Mai Nimman Journeyhub as your accommodation choice during visit to the Chiang Mai City. We have noted of your comments and your view over the hotel quality and service We appreciate your highlighted on the hotel convenient location. We hope you will give us the opportunity to serve you again when you return to Chiang Mai city. Yours sincerely, The management team

8/10 Good

Phyllis, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with nice staff. Not much choice of food for breakfast
Stayed 5 nights in Dec 2019
Response from CK on 9 Jan 2020
Dear Phyllis, Thank you for positive feedback in overall your stay experienced and well noted for breakfast need to be improved. Hope to welcome you back soon to see the change. Best regards, The management team

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly and helped us to solve the problem. The rooms are nice and clean
Stayed 5 nights in Dec 2019
Response from CK on 7 Jan 2020
Dear Janice, We appreciated you positive comments and hope to welcome you back for another beautiful stay again soon Best regards, The management team

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly. Hotel rooms are clean. We had a pleasant stay!
Stayed 1 night in Dec 2019
Response from CK on 7 Jan 2020
Dear Janice, We appreciated you positive comments and hope to welcome you back for another beautiful stay again soon Best regards, The management team

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Not a very convenient location. Also small rooms.
Stayed 2 nights in Dec 2019
Response from CK on 31 Dec 2019
Dear Valued guest, We appreciate your positive feedback and wish you a very happy New Year 2020 Best regards, The Management Team

8/10 Good

Boon Kwee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Stayed 2 nights in Dec 2019
Response from CK on 27 Dec 2019
Dear Boon Kwee, Greetings from Novotel Chiang Mai Nimman Journeyhub. Thank you for positive feedback from your recently stay here with us, and our team look forward to welcome you back again soon. Best regards, Novotel Heartist team

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from CK on 27 Dec 2019
Dear Valued geust, Greetings from Novotel Chiang Mai Nimman Journeyhub. Thank you for TOP score rating review from your recently stay here with us, and our team look forward to welcome you back again soon. Best regards, Novotel Heartist team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from CK on 23 Dec 2019
Dear Valued guest, Thank you very much for your TOP score rating review on us and we look forward to welcome you back for another beautiful stay soon. Best regards, The management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from CK on 10 Dec 2019
Dear Valued guest, Thank you for TOP score rating review on us and hope to welcome you back again soon. Best regards, The management team

10/10 Excellent

Solpl, Rishon let Zipn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Very good breakfast. Helped a lot with tours and contacts in connection with transportation.
Stayed 6 nights in Nov 2019
Response from CK on 2 Dec 2019
Dear Solpl, Thank you very much for TOP scores rating review on us. We hope to welcome you back soon. Best regards, The management team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from CK on 2 Dec 2019
Dear Valued guest, Thank you very much for TOP scores rating review on us. We hope to welcome you back soon. Best regards, The management team

10/10 Excellent

Teh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from CK on 2 Dec 2019
Dear Teh, Thank you very much for TOP scores rating review on us. We hope to welcome you back soon. Best regards, The management team

8/10 Good

Kevin Tsun Yin

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Pleasant stay overall
Our Impression to the Hotel is new , room is big and clean , comfy bed. Everything the hotel uses is with good quality hallway is a bit messy due to renovations. Aircraft and nearby bars made noises at night , but the noises are usually gone after 12am. Location of the property is quite good , 5 min walk to MAYA Lifestyle Mall, and few steps to a night market nearby
Stayed 5 nights in Nov 2019
Response from Ck on 2 Dec 2019
Dear Kevin Tsun Yin, Thank you for your positive feedback and we are very happy to know that your overall stay was enjoyed. We look forward to welcome you back soon Best regards. The management team.

6/10 Okay

Nuk

Travelled with partner
Liked: Staff & service, amenities
Good in service but a little bit noisy from airplane in the night time
Stayed 1 night in Nov 2019
Response from CK on 2 Dec 2019
Dear Nuk on, Thank you for your constructive comment and we hope to welcome you back a gain soon. Best regards, The management team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. Just one thing, the lights in the bedroom are all grouped up. It is hard when you have more than one guest. For example one wishes to off a certain light and keep another light switched on there are no such option
Stayed 6 nights in Nov 2019
Response from ck on 2 Dec 2019
Dear Valued guest, Thank you for your positive comment and we have noted for in room lighting control which need to be improved. We look forward to welcome you back again soon. Best regards, The management team

10/10 Excellent

Brian Seng Huat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Accessible and convenient. Great room layout and nice interiors overall. Clean and trendy. Enjoyed our stay very much:)
Stayed 5 nights in Oct 2019
Response from CK on 28 Nov 2019
Dear Brian Seng Huat, Greetings from Novotel Chiang Mai Nimman Journeyhub. Thank you for TOP scored rating review on us and we hope to welcome you back soon. Best regards, The Management Team

8/10 Good

Mali

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from CK on 28 Nov 2019
Dear Mali, Thank you for your positive rating review on us and we hope to welcome you back again soon. Best regards, The Management Team

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2019
Response from CK on 28 Nov 2019
Dear Valued guest, We thank you for your feedback and would be appreciated if you can give us more information and how to improve our product and service. Best regards, The management team

6/10 Okay

Carrie, Bangkok

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and rooms were lovely. The beds were extremely comfortable However, there are issues with noise and location. The corridor flooring creates a lot of noise, and the large number of visitors coming and going late at night (tour groups) make it hard to sleep. The hotel is also under the flight path which at times made it feel like a jet plane was going to come through a wall. The location of the hotel is right next door to an empty lot which has a big metal fence around it, which. Completely renders the balcony off the rooms on one side as useless.
Stayed 3 nights in Nov 2019
Response from CK on 22 Nov 2019
Dear Carrie, Thank you for your constructive feedback and we have noted on your comments for our further action to improve our products and services. We hope your will give us a chance to welcome you back to better serve you Best regards, The management team.