The Empress Hotel Chiang Mai

Photo gallery for The Empress Hotel Chiang Mai

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Executive Room | Minibar, in-room safe, desk, free cots/infant beds

Overview of The Empress Hotel Chiang Mai

VIP Access

The Empress Hotel Chiang Mai

4.0 star property

4.5/5 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
199/42, Chang Klan Road, Chiang Mai, Chiang Mai, 50100

Explore the area

  • Popular LocationCentral Chiang Mai Memorial Hospital4 min walk
  • Popular LocationChiang Mai Night Bazaar10 min walk
  • Popular LocationChiengmai Gymkhana Club19 min walk
  • AirportChiang Mai (CNX-Chiang Mai Intl.)19 min drive

VIP Access

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Chiang Mai

Located in Chang Khlan neighbourhood, The Empress Hotel Chiang Mai is connected to the convention centre. Museum of World Insects and Natural Wonders and Chiang Mai Zoo are local attractions and those in the mood for shopping can visit Riverside and Chiang Mai Night Bazaar Shopping Centre. Travelling with kids? Consider Chiang Mai National Museum and Royal Park Rajapruek.

What's nearby

  • Central Chiang Mai Memorial Hospital - 4 min walk
  • Chiang Mai Night Bazaar - 10 min walk
  • Chiengmai Gymkhana Club - 19 min walk
  • Nong Hoi Market - 7 min drive
  • Chiang Mai Gate - 8 min drive

Getting around

  • Chiang Mai Railway Station - 13 min drive
  • Chiang Mai (CNX-Chiang Mai Intl.) - 18 min drive

About this property

The Empress Hotel Chiang Mai

4-star family-friendly hotel in the heart of Chang Khlan
You can look forward to a round-trip airport shuttle, a poolside bar and a terrace at The Empress Hotel Chiang Mai. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. Enjoy Thai cuisine and more at the two on-site restaurants. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking and extended parking
  • Buffet breakfast (surcharge), a front desk safe and laundry services
  • Concierge services, a gift shop and a lift
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All guest rooms at The Empress Hotel Chiang Mai have thoughtful touches, such as 24-hour room service and climate-controlled air conditioning, as well as amenities, such as complimentary wireless Internet access and safes. Guest reviews highly rate the size rooms at the property.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with bidets and free toiletries
  • TVs with satellite channels
  • Daily housekeeping and desks

Languages

Chinese (Mandarin), English, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safety and Health Administration (Thailand)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free extended parking on site
  • Return airport shuttle (surcharge) from 6 AM to midnight
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: THB 450 for adults and THB 450 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Chao Nang Coffee Shop
  • Panda Palace

Things to do

  • Fitness centre
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Safe
  • Turndown service

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Policies

Check-in

96% of travellers were happy with check-in
Check-in from 2:00 PM - 11:30 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 850.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: THB 450 for adults and THB 450 for children (approximately)
  • Airport shuttle fee: THB 250 per person (one-way)
  • Airport shuttle fee per child: THB 250 (one-way), (from 4 to 12 years old)
  • Late check-out fee: THB 500 (subject to availability)
  • Rollaway bed fee: THB 850.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Empress Hotel Chiang Mai
Empress Hotel
Empress Chiang Mai
The Empress Chiang Mai
The Empress Hotel Chiang Mai Hotel
The Empress Hotel Chiang Mai Chiang Mai
The Empress Hotel Chiang Mai SHA Extra Plus
The Empress Hotel Chiang Mai Hotel Chiang Mai

Frequently asked questions

Does The Empress Hotel Chiang Mai have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at 清邁皇后酒店 (SHA Extra Plus 認證)?

As of 26 Sept 2022, prices found for a 1-night stay for 2 adults at 清邁皇后酒店 (SHA Extra Plus 認證) on 2 Oct 2022 start from HK$258.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Empress Hotel Chiang Mai pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Empress Hotel Chiang Mai?

Self-parking and extended parking are free at this property.

What time is check-in at The Empress Hotel Chiang Mai?

Check-in is from 2:00 PM - 11:30 PM.

What time is check-out at The Empress Hotel Chiang Mai?

Checkout is at noon. Late checkout is available for THB 500 (subject to availability).

Does The Empress Hotel Chiang Mai provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM-midnight on request. A fee of THB 250 per person applies.

Where is The Empress Hotel Chiang Mai located?

This family-friendly Chiang Mai hotel is located near the airport, within a 5-minute walk of Art in Paradise, Chiang Mai Night Bazaar Shopping Centre and Riverside. Chiang Mai Night Bazaar is 0.5 mi (0.9 km) away.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 637 out of 998 reviews
5 - Excellent 64%
Rating 4 - Good. 295 out of 998 reviews
4 - Good 30%
Rating 3 - Okay. 46 out of 998 reviews
3 - Okay 5%
Rating 2 - Poor. 11 out of 998 reviews
2 - Poor 1%
Rating 1 - Terrible. 9 out of 998 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.3/5

Property conditions & facilities

4.6/5

Eco-friendliness

5/5 Excellent

Steven
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with traditional Thai decor. Spacious room, friendly staff, free buffet breakfast, and free airport shuttle all for under $50. Great deal!
Stayed 3 nights in Sep 2022

5/5 Excellent

Jianxiong
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big space
Stayed 3 nights in Jul 2022

5/5 Excellent

HaeJin
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

5/5 Excellent

KUO WEI
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuffs are good
Stayed 2 nights in Jun 2022

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Chiang Mai
Fantastic hotel, marvelous staff! Everything is just perfect at Empress!
Stayed 12 nights in May 2022

5/5 Excellent

CONNIE
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of things are closed due to covid
Stayed 10 nights in May 2022

5/5 Excellent

Don
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Building has the latest improvements
We stayed in the new Empress building and it was amazing! Huge bathrooms with tub AND shower, latest USB charging outlets in the room and plenty of outlets that fit US electrical plugs. Great breakfast!
Stayed 1 night in May 2022

5/5 Excellent

GAYL
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were ultra friendly and made me feel like a queen. I had the best holiday 😃
Stayed 2 nights in Apr 2022

5/5 Excellent

Willy
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Had a wonderful stay. Excellent customer service. We were pleasantly surprised with the welcome gift bag upon arrival. Thank you for a very enjoyable stay.
Stayed 8 nights in Apr 2022

5/5 Excellent

David, Calwell
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly and went out of their way to help out. It's the third time I have stayed there and they have been excellent every time.
Stayed 5 nights in Apr 2022