Thailand Pass requires travelers to book their stay, airport transfer, and COVID-19 test with an SHA Extra Plus hotel prior to arrival.

Find out moreOpens in a new window

The Empress Hotel Chiang Mai

Photo gallery for The Empress Hotel Chiang Mai

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, free cots/infant beds

Overview of The Empress Hotel Chiang Mai

VIP Access

The Empress Hotel Chiang Mai

4.0 star property

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
199/42, Chang Klan Road, Chiang Mai, Chiang Mai, 50100

Explore the area

  • Popular LocationCentral Chiang Mai Memorial Hospital4 min walk
  • Popular LocationChiang Mai Night Bazaar13 min walk
  • Popular LocationChiengmai Gymkhana Club18 min walk
  • AirportChiang Mai (CNX-Chiang Mai Intl.)9 min drive

Choose dates to view prices

About this area

Chiang Mai

Located in Chang Khlan neighbourhood, The Empress Hotel Chiang Mai is connected to the convention centre. Tha Phae Gate and Wat Phra That Doi Suthep are notable landmarks, and travellers looking to shop may want to visit Chiang Mai Night Bazaar. Travelling with kids? Consider Chiang Mai Zoo, or check out an event or a game at 700th Anniversary Stadium.

What's nearby

  • Central Chiang Mai Memorial Hospital - 4 min walk
  • Chiang Mai Night Bazaar - 13 min walk
  • Chiengmai Gymkhana Club - 18 min walk
  • Nong Hoi Market - 4 min drive
  • Chiang Mai Gate - 4 min drive

Getting around

  • Chiang Mai Railway Station - 5 min drive
  • Chiang Mai (CNX-Chiang Mai Intl.) - 9 min drive

Restaurants

  • Where to eat
  • Chao Nang Coffee Shop – Coffee shop offering Thai cuisine. Serves breakfast, lunch, dinner and light fare.
  • Panda Palace – Restaurant offering Chinese cuisine. Serves lunch and dinner.

About this property

The Empress Hotel Chiang Mai

Family-friendly hotel connected to the convention centre in Chiang Mai with 2 restaurants
2 restaurants, an outdoor pool and 2 bars/lounges are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a poolside bar and a sauna are on-site. All 375 rooms offer free WiFi and free wired Internet, plus 24-hour room service and TVs with satellite channels. Other amenities available to guests include minibars, in-room massages and hairdryers.
The Empress Hotel Chiang Mai offers 375 forms of accommodation with minibars and a safe. Satellite televisions are provided.

Bathrooms include bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safety and Health Administration (Thailand)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free extended parking on site
  • Return airport shuttle (surcharge) from 6 AM to midnight
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: THB 450 for adults and THB 450 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English
  • Thai

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 11:30 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 500

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for THB 850.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: THB 450 for adults and THB 450 for children (approximately)
  • Airport shuttle fee: THB 100 per person (one-way)
  • Airport shuttle fee per child: THB 100 (one-way), (from 4 to 12 years old)
  • Late check-out fee: THB 500 (subject to availability)
  • Rollaway bed fee: THB 850.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Empress Hotel Chiang Mai
Empress Hotel
Empress Chiang Mai
The Empress Chiang Mai
The Empress Hotel Chiang Mai Hotel
The Empress Hotel Chiang Mai Chiang Mai
The Empress Hotel Chiang Mai Hotel Chiang Mai

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 629 out of 997 reviews
5 - Excellent 63%
Rating 4 - Good. 298 out of 997 reviews
4 - Good 30%
Rating 3 - Okay. 47 out of 997 reviews
3 - Okay 5%
Rating 2 - Poor. 14 out of 997 reviews
2 - Poor 1%
Rating 1 - Terrible. 9 out of 997 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff, awesome room, very good facilities
My friend and I were welcomed so warmly from the first day we arrived. The staff gave us a bouquet of flowers and a bag full of delicious snacks on the first day! They also connected us to a tour operator when we wanted to schedule a trip for the next day. On our first breakfast, we were given key chains and on the 2nd (my birthday), they gave us a fruit platter with HBD message and candles. I also wanted to go to the nearby church and they gave me a ride. And when we were leaving, we got a free transfer to the airport, plus a set of necklace and earrings for each of us. We were so spoiled. And we love the room! Nice big bathroom with tub and separate shower, cable channels on TV, and very modern touch pad to operate the lights, etc inside the room. They have very cute and matching robes and slippers too. It was truly a wonderful stay. Thank you so much!
Stayed 2 nights in Aug 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
He best hotel in Chiang Mai
Excellent hotel at a reasonable price. Extremely clean and modern. The staff was very nice and would go out of their way to ensure guests are happy. One of the best hotels I've ever stayed in. When I go back to Chiang Mai I will definitely stay here again!
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff. Provide excellent customer service.
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it!
Lovely big room. Great pool. Plenty of loungers. 3 restaurants/ coffee shops. Steam room gym. Good location. Laundry and massage a few feet away ( or come to hotel either). Fruit and amazing goodie bag in room. Huge buffet breakfast choice. Western and Asian choices. Bread was yum. Staff country’s and helpful. No chargers ( that worked ) near the bed.
Stayed 2 nights in Mar 2020